Review summary
Customers consistently praise the high quality of the hats, materials, and craftsmanship, as well as the wide range and variety of hats and customization options available. Fast and reliable delivery is frequently highlighted, and many appreciate the secure and careful packaging. Most customers are happy with the fit and sizing accuracy, and customer service is generally viewed as helpful, responsive, and professional. Custom and personalized options are highly valued, with customers expressing satisfaction with both the results and the ease of use. Some customers mention concerns with stitching or sourcing, and there are a few reports of minor delivery delays or issues with external couriers. A number of reviews note inconsistencies with fit and sizing in specific models, and a few customers point out room for improvement in customer service hours or availability. Occasional feedback mentions damaged or insufficient packaging.
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Verified
Quality
Easy process to buy. Good quality material and well-made.Really love the flexfit. Exactly what I wanted
Reply from Hatstore.co.uk
Hi,
thank you for your wonderful review 🙂We're so glad to hear that the ordering process was easy and that you're happy with the quality and craftsmanship of your cap.
It's especially great to know that the Flexfit was exactly what you were looking for. We truly appreciate your feedback and hope you enjoy wearing your new cap for a long time to come 🧢
Service Hero
Verified
My hat was packaged perfectly. No damage. Just as you would expect a quality product to be delivered.
Reply from Hatstore.co.uk
Hi,
thank you for your wonderful review 🙂 We're delighted to hear that your hat arrived in perfect condition and that the packaging met your expectations.
We take great care in preparing every order, so it's fantastic to know that your experience reflected the quality we strive to deliver. We hope you enjoy your new hat and look forward to serving you again in the future 🧢✨
Service Hero
Verified
Easy to find the hat I wanted. Purchasing was so easy. My hat arrived quickly and in perfect condition
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We're delighted to hear that you found the hat you wanted easily and that the purchasing process was smooth and hassle-free. It's also great to know your hat arrived quickly and in perfect condition.
Service Hero
Verified
Bought a few hats from the guys at hatstore recently and the products are top notch, delivery is pretty quick considering its from outside the UK. Will be back soon no doubt. Thanks
Reply from Hatstore.co.uk
Hi,
Thank you so much for your kind words, we really appreciate it! 🧢💫
Great to hear you’re happy with both the quality and the delivery.
We’re looking forward to having you back again soon!
Service Hero
Verified
The fit of the cap was accurate and is also very comfortable to wear. Delivery was quick after placing order and my item arrived within four days
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We’re really happy to hear the fit was perfect and that your cap is comfortable. Great to know it arrived quickly too 😊
Service Hero
Verified
Ordered two hats, delivery was brilliant and the hats themselves are really good quality. Will definitely use hat store again.
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We’re really glad to hear that you’re happy with both the delivery and the quality of your hats—that’s exactly what we aim for. It means a lot to know you’d choose to shop with us again. We really appreciate it! 🧢💫
Service Hero
Verified
I ordered a customised carbon black snapback - yupoong. It was delivered 9 days later and I'm very pleased with the custom print and with the quality. I'll definitely be ordering again.
Reply from Hatstore.co.uk
Hi,
Thank you so much for your fantastic feedback! We’re really happy to hear that you’re pleased with both the quality and your custom design 😊
Great to know it arrived quickly as well, we look forward to your next order!
Service Hero
Verified
Highly recommend!
Really pleased with my order! As described, product, size & great communication with delivery tracking. Would highly recommend & will definitely purchase from again.
Reply from Hatstore.co.uk
Hi,
Thank you so much for your amazing review!
We’re really happy to hear that you’re pleased with your order, and that everything from the product to the delivery communication met your expectations 😊 We truly appreciate your recommendation and look forward to welcoming you back again!
Service Hero
Verified
Hats are excellent, service was great when I needed faster delivery for a holiday and the fits are perfect.
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We’re really happy to hear that you’re satisfied with the quality, fit, and our service. It was our pleasure to help with the faster delivery, and we truly appreciate your support!
Service Hero
Verified
Tried and happy with everything!
Ordered 2 Arsenal baseball caps...a very personal thing the fit of a cap! Arrived a good time and well packed using Royal mail...always a good thing! The fit was as expected and a very Happy customer will definitely use again!
Reply from Hatstore.co.uk
Hi,
thank you for the five star rating! We’re delighted to hear that your Arsenal caps arrived on time, well packed, and fit perfectly. Your satisfaction means a lot to us, and we look forward to your next order :)
Service Hero
Verified
Excellence in Action
Online selection of hats and choice was extensive and attractive.
Communications were first rate.
Delivery was rapid.
And the hat a perfect fit.
Excellence in action. Thank you
Reply from Hatstore.co.uk
Hi,
Thank you so much for your fantastic feedback! We’re really happy to hear that you enjoyed our selection, communication, and delivery, and that the hat was a perfect fit 😊
We truly appreciate your kind words!
Service Hero
Verified
Amazing Quality, fit and quick delivery
I ordered two baseball caps, "dad caps" - I was so impressed with the variety of styles available, I was able to get the exact style I wanted. The customizer interface was brilliant, really intuitive and easy to use. The hats were delivered in good time. The hats themselves are amazing quality, not cheap hats, but properly decent build quality, they are a great fit and actually fit a human head, sounds silly but so many hats just don't work ergonomically. I had both hats customised with embroidery, one with the 3D embroidery, both look brilliant. I'm just so impressed. I will 100% be ordering from Hatstore again. I've bought loads of customised hoodies, t-shirts, hats, etc, before, these are by far the absolute best I've come across in 20 years of ordering this kind of stuff.
Reply from Hatstore.co.uk
Hi,
thank you for sharing your experience. We’re thrilled to hear that you loved the variety, the customizer interface, and especially the quality and fit of the hats. Your kind words about the embroidery and overall experience truly mean a lot to us.
It’s great to know that after 20 years of ordering custom gear, you found us to be the bestt, that’s incredibly rewarding! We look forward to helping you create more amazing custom pieces in the future.
Service Hero
Verified
Great baseball cap,well made and very well packaged for delivery.
I get all my caps from hatstore.
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We really appreciate it! 🧢💫
Service Hero
Verified
Great hat
Price good
Delivery good
Looks good
What is not to like - would recommend
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We're delighted to hear that you are happy with the hat, the price, and the delivery experience.
Your recommendation means a lot to us, and we're thrilled that everything met your expectations.
Service Hero
Verified
Massive range of hats and sizes.. my go to place if i need a new hat/cap
Reply from Hatstore.co.uk
Hi,
thank you for your amazing review 🙂 We're delighted to hear that you appreciate our wide range of hats and sizes, and that Hatstore has become your go-to place for new hats and caps.
Your continued support means a lot to us. We look forward to helping you find your next favorite cap in the future 🧢
Service Hero
Verified
Any cap or headwear I want is 99% of the time on this site. Can never fault it.
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We're thrilled to hear that you can almost always find exactly the cap or headwear you're looking for on our site. Having such a wide selection is something we take great pride in.
Service Hero
Verified
Excellent quality hats.
Hats were bought as a gift and the recipient loved them. Excellent quality.
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We're delighted to hear the hats were a gift and that the recipient loved them. It's wonderful to know you were pleased with the quality.
Service Hero
Verified
Order arrived earlier than expected in perfect condition. Would recommend 👍👍
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We're delighted to hear that your order arrived earlier than expected and in perfect condition. We really appreciate it! 🧢💫
Service Hero
Verified
Everything was fine no issue problems whatsoever great to deal with and the Hat is excellent thank you.
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We really appreciate it! 🧢💫
Service Hero
Verified
Additional text, size etc
Be able to adjust the size of the text on the side of the hat.
Have text and or patch on either side and back too.
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We really appreciate your suggestions, being able to adjust text size and add text or patches on the sides and back is great input. We’ll make sure to pass this on to our team 🙌
Service Hero