Review summary
Customers consistently appreciate the quick and timely delivery, the high quality and well-made construction of the hats, and the wide selection and variety of designs available. Many also highlight the helpful, responsive, and proactive customer service, as well as the sturdy and protective packaging that ensures products arrive in perfect condition. The fit and comfort of the hats are often praised, and the availability of personalization and custom embroidery options is highly valued. Some customers report occasional delivery delays and note sizing inconsistencies with certain hats. There are also requests for broader availability of personalization and custom embroidery options.
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How Trusted Shops prevents fake reviewsReviewsHatstore.co.uk
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Verified
Wow!! First time using you guys, and I will be back!! The range is fantastic, literally something for everyone. Communication was spot on and the item arrived just as described perfectly. Can't thank you guys enough!! 5*****
Reply from Hatstore.co.uk
Hi,
Wow, thank you so much for your amazing review!
We’re thrilled to hear that your first experience with us was such a great one 😊 It means a lot that you appreciated our range, communication, and that everything arrived just as expected.
We truly appreciate your support and look forward to welcoming you back again!
Service Hero
Verified
Stitching/Construction Uneven/Asymmetrical
Update 15/9/25: After posting my initial review (3-stars), the company reached out to me for more details and subsequently produced a new hat while allowing me to keep the one of lesser quality. Really appreciate the excellent customer service, with a particular shoutout to Oscar in Customer Care. As such, I have updated my review to 5-stars. Thanks again!
Production and shipping was prompt and the design printing itself looks great. Happy overall with the material choice availability and ease using the service.
However, the stitching/construction of the hat itself could be improved a lot. The hat is not symmetrical at several points and the stitching itself isn't very straight.
Reply from Hatstore.co.uk
Hi,
thank you for sharing your experience. We’re thrilled to hear that you’re now happy with your hat and that our Customer Service was able to assist you effectively. We always aim to provide excellent customer service, and it’s wonderful to know that your experience reflects that. Do not hesitate to reach out to us if there is anything we can help you with.
Service Hero
Verified
Perfect Wedding Hat
Wore this hat to a wedding and it was perfect. Great quality, comfortable to wear all day, and looked amazing in photos. Got loads of compliments, highly recommend.
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We’re delighted to hear that the hat was the perfect choice for the wedding and that you found it both comfortable and stylish throughout the day. Hearing that you received so many compliments, it truly makes our day.
Service Hero
Verified
Great choice of caps for all budgets and speedy delivery
Would definitely recommend
Verified
Quality product and reasonable delivery time considering the distance. Don't think you can really improve on it. Good prices as well.
Reply from Hatstore.co.uk
Hi,
thank you so much for your five star rating ⭐We're delighted to hear that you were happy with the quality of your purchase, our pricing, and the delivery time.
We hope you enjoy your purchase and look forward to seeing you again soon 🙂
Service Hero
Verified
I bought the Marlon Brando " Johnny " Cap and wasn't disappointed. The cap fits perfectly and the shipping service was prompt and fast.
I would definitely recommend.
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We really appreciate it! 🧢💫
Service Hero
Verified
Good website and quick production and dispatch! Have used a couple of times and will use again
Reply from Hatstore.co.uk
Hi,
thank you so much for your five star rating ⭐We're delighted to hear that you've had a great experience with both our website and our quick production and dispatch.
We hope you enjoy your purchase and look forward to seeing you again soon 🙂
Service Hero
Verified
Great product, just as described. nice colour. updated information delivery details via email .. very happy with service. Will definitely use again and highly recommend .
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We’re thrilled to hear that you were happy with the product, the colour, and the delivery updates throughout the process.
It means a lot to us that you would recommend us and shop with us again. Enjoy your new cap, and we look forward to your next order!
Service Hero
Verified
Very easy to purchase from this store and the delivery service was excellent
Reply from Hatstore.co.uk
Hi,
thank you so much for your five star rating ⭐We’re delighted to hear that you found our store easy to purchase from and that you were satisfied with the delivery service. We truly appreciate your support and look forward to welcoming you back for your next order 🙂
Service Hero
Verified
Quality hats. Ordered two hats, very good quality, received the goods in good time. Overall pleased with the purchase.
Reply from Hatstore.co.uk
Hi,
thank you so much for your five star rating ⭐We're so pleased to hear you're happy with the quality of the hats and our delivery service. We really appreciate your support and hope to see you again soon!
Service Hero
Verified
TOP STORE FOR HATS & CAPS…
Always a great selection, many of which are exclusives.
Fast delivery, and purchase protection too.
Reply from Hatstore.co.uk
Hi,
thank you so much for your five star rating ⭐We're delighted to hear that you enjoy our selection, especially our exclusive products. It's also great to know that you were happy with the fast delivery and the added purchase protection.
We hope you enjoy your purchase and look forward to seeing you again soon 🙂
Service Hero
Verified
The quality is first class and the wrapping to protect the hat in transit is perfect will not hesitate to buy off your company again thank you
Reply from Hatstore.co.uk
Hi,
thank you for the five-star rating! We’re delighted to hear that you were happy both with the quality of the hat and the packaging. We put great care into protecting our products during transit, so it’s wonderful to know this was appreciated.
Your kind words truly mean a lot to us, and we’re very happy to hear that you would shop with us again.
Service Hero
Verified
Excellent product and service
Bought four caps, product was excellent, delivered very quickly too so will definitely order again
Reply from Hatstore.co.uk
Hi,
thank you so much for your five star rating ⭐We're delighted to hear you were pleased with the quality of your caps and our fast delivery. We truly appreciate your support and look forward to your next order!
Service Hero
Verified
Great postage time and great website. Material is perfect. Good fit
Reply from Hatstore.co.uk
Hi,
thank you so much for your five star rating ⭐We’re delighted to hear that you enjoyed our website, the fast postage time, and the quality of the material. We’re also pleased that the fit was perfect for you. Your satisfaction means a lot to us, and we look forward to welcoming you back soon 🙂
Service Hero
Verified
Great experience all round from delivery to product quality 👌
Reply from Hatstore.co.uk
Hi,
thank you so much for your five star rating ⭐We’re delighted to hear that you had a great experience from delivery to product quality. Your satisfaction is our top priority, and we truly appreciate your support. We look forward to welcoming you back again soon🙂
Service Hero
Verified
Absolutely loved the packaging..it was for a gift so it felt really special!! Great job.
Reply from Hatstore.co.uk
Hi,
thank you so much for your five star rating ⭐We're delighted to hear that you loved the packaging and that it made your gift feel extra special. That's exactly the experience we hope to create for our customers. Thank you for your kind words, and we hope to welcome you back again soon
Service Hero
Verified
Best in the business
Cap well boxed and protected. Looks exactly as displayed online. Shipped and received quickly with regular email updates
Reply from Hatstore.co.uk
Hi,
thank you for your fantastic review! We're delighted to hear that your cap arrived well protected, matched the online photos, and reached you quickly.
Providing secure packaging, accurate product presentation, and smooth delivery updates is very important to us, so it's great to know we met your expectations. We hope you enjoy your new cap and look forward to serving you again soon 🧢
Service Hero
Verified
Same again, got my two hats, top quality stuff! I’ll be back
Reply from Hatstore.co.uk
Hi,
thank you so much for your five star rating ⭐We’re delighted to hear that your two hats have arrived and that you’re happy with the quality. We truly appreciate you coming back to us and it means a lot to know you’ll be returning again. Enjoy your hats, and we look forward to serving you again soon🙂
Service Hero
Verified
Great McLaren cap. Looks great. Quick delivery. No issues. Would recommend.
Reply from Hatstore.co.uk
Hi,
thank you so much for your five star rating ⭐We're delighted to hear that you're happy with your McLaren cap and that everything from the delivery to the overall experience went smoothly.
We hope you enjoy your purchase and look forward to seeing you again soon 🙂
Service Hero
Verified
Always fast efficient delivery
Product 5*
Nwver managed to find a cap that fits as perfect as a hatstore flexfit
Reply from Hatstore.co.uk
Hi,
thank you for your fantastic review! We're thrilled to hear that you've experienced fast and efficient delivery and that you've found the perfect fitting Flexfit cap with us.
Finding the right fit can make all the difference, so it's wonderful to know that your cap exceeded your expectations. We truly appreciate your support and look forward to helping you find your next favorite cap 🧢
Service Hero