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Hatstore.co.uk
Reviews:

723 reviews in the last 12 months4,683 total reviews  

4.63
Excellent

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Certified since: 10 Jan 2018
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Hatstore.co.uk fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

10 Jun 2023
 Verified review
You have the best hat range I have ever seen. I only buy my hats from your site. One thing which would be cool to see would be a free hat after a set amount of purchases. Ten purchases for a free hat would be quite fair I’d say, but the purchase prices should reflect and match the hat which is free and not just make it a generic hat that is free. I also believe that the custom design hats are both overpriced and limited on choice. The prices either need to be reduced or the options increased to make it a better deal.

Top negative review

22 Jun 2023
 Verified review
When I pay £64 .99 for a cap and they confirm my order and it has still not been shipped 13 days later and I email customer services , their telephone number doesn't work , and they inform me that my cap should have been shipped days before and they don't know why it hasn't it doesn't give me much faith in their company , plus if I hadn't contacted them and demanded a refund I still would not have received my cap as they couldn't understand why it hadn't been shipped and they would have still had my money and I would have waited indefinitely for it as they assumed it had been shipped . Rubbish non delivery and shipping of cap and terrible customer service , phone number in London doesn't even ring that they tell you to contact them on ! Refunded me and apologized and offered me a very huge discount if I placed another order with them . Not likely and advise any other customers to stay clear !!!!!!
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Reviews for Hatstore.co.uk

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2 days ago
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Answer by Hatstore.co.uk
2 days ago
Hi, Thanks a lot :) We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
2 days ago
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Answer by Hatstore.co.uk
2 days ago
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us Service Hero
3 days ago
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Answer by Hatstore.co.uk
3 days ago
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
5 days ago
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Answer by Hatstore.co.uk
5 days ago
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🌞 Service Hero
8 days ago
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Answer by Hatstore.co.uk
5 days ago
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🌞 Service Hero
8 days ago
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Answer by Hatstore.co.uk
8 days ago
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🌞 Service Hero
8 days ago
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Answer by Hatstore.co.uk
8 days ago
Hi, Thank you for your 4-star rating! Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
9 days ago
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Answer by Hatstore.co.uk
8 days ago
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🌞 Service Hero
9 days ago
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Answer by Hatstore.co.uk
9 days ago
Hi, Thank you for sharing your experience. We are incredibly glad that you are satisfied :) Do not hesitate to reach out to us if there is anything we can help you with! Service Hero
11 days ago
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Answer by Hatstore.co.uk
11 days ago
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🌞 Service Hero
5 Apr 2024
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Answer by Hatstore.co.uk
12 days ago
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
5 Apr 2024
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Answer by Hatstore.co.uk
12 days ago
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
5 Apr 2024
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Answer by Hatstore.co.uk
12 days ago
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
3 Apr 2024
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Answer by Hatstore.co.uk
4 Apr 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
3 Apr 2024
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Answer by Hatstore.co.uk
4 Apr 2024
Hi, Thank you for your 4 star rating! We're glad you were happy with your experience. Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
31 Mar 2024
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Answer by Hatstore.co.uk
2 Apr 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
26 Mar 2024
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Answer by Hatstore.co.uk
27 Mar 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
25 Mar 2024
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Answer by Hatstore.co.uk
26 Mar 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
23 Mar 2024
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Answer by Hatstore.co.uk
25 Mar 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
3 days ago
 Verified review
They didn’t detail the ridge on the cap design sufficiently when I asked for them to help reimburse delegates very costs they refused. For a large company their returns is very awkward I won’t use them again.
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Answer by Hatstore.co.uk
3 days ago
Hi, I'm truly sorry to hear about your experience, and thanks for your feedback. As the product you received matched the description and appearance shown on our website, there wasn't a basis for a claim under our return policy If there's anything else we can assist you with or if you have any further concerns, please feel free to contact us directly. Service Hero