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Review summary
Customers consistently praise the high quality, durability, and craftsmanship of the hats, frequently noting that products exceed expectations. Many appreciate the wide range of hats, brands, and customization options available, including personalized and custom embroidery, which is generally met with high satisfaction. Ordering is widely described as easy, smooth, and straightforward, with clear instructions. Delivery is often fast, reliable, and well-packaged, and most customers are pleased with the careful and protective packaging. The hats typically fit well or as expected, and customer service is frequently highlighted as responsive, helpful, and friendly. Some customers report delays or issues with delivery, and a minority experience problems with damaged boxes despite generally good packaging. A few mention sizing issues or mismatches with the hats, and there are occasional concerns about the quality of custom embroidery. Additionally, some customers note poor communication or slow responses from customer service.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsHatstore.co.uk
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(27)
(65)
(1033)
Verified
I asked for some help on when a restock might be coming in, but I was just told to check back on the site, I obviously can’t spend every day just refreshing the site hoping for a restock. I was kind of hoping someone on the team would be able to keep track on when new orders are coming in? Or atleast offering to put me on some form of waitlist so I am notified when the cap comes back
Reply from Hatstore.co.uk
Hi,
thank you so much for your Feedback. ✨
Unfortunatley we have no tool yet to show when or if caps are getting restocked. I will forward your feedback, so we can improve our systems and be able to give a better sercive.
Kind Regards,
Service Hero
Verified
Hat is beautiful my son absolutely loved it we personified zander on polish is sandacz and looks amazing thank you ☺️
Reply from Hatstore.co.uk
Hi,
thank you so much for your kind words 😊 We’re so happy to hear your son loves his hat and that the “zander” personalization turned out amazing. Sandacz on a cap, we love it🐟
Thank you for shopping with us, and we hope to see you again soon :)
Service Hero
Verified
Colour Coordinated
HatStore were swift to respond to my query on the exact colours confirming with the warehouse and getting back to me before processing the order. Thanks
Reply from Hatstore.co.uk
Hi,
Thank you so much for sharing your experience, we are happy to hear!
Let us know if there is anything else we can help with :)
Take care,
Verified
Excellent service and excellent product have used hat store several times and would highly recommend it.
Reply from Hatstore.co.uk
Hi,
thank you so much for your kind words and your recommendation! It’s always a pleasure to have you back, and we look forward to your next order 🙂
Service Hero
Verified
communication problem
Answering emails as this was a big problem to me when I ordered the mystery caps there put my order on hold just because I asked one question about do they do boys and girls or is it mixed.
When I received the caps for my son who was 12 years old we got the 3 caps and only one of them was worth wearing he got a von dutch one which he loves and the other 2 were like old men caps one was bright yellow with a mercedes-benz badge and the other was a camouflage cap with a very short beck, very disappointed
Reply from Hatstore.co.uk
Hi,
thank you for your rating! We're sorry to hear you were disappointed with your experience. We appreciate your comments regarding our email communication. As our Mystery Box is designed to be a surprise, the caps are selected at random and their styles are not known in advance. We're glad your son loved the Von Dutch cap, and we appreciate you sharing your thoughts with us.
Service Hero
Verified
Fantastic company I will be using in the future. Great selection of hats and styles and very impressed with the packaging and overall purchase
Reply from Hatstore.co.uk
Thank you so much for the fantastic review. We’re delighted that you enjoyed our selection and were impressed with the packaging and your overall experience.
We look forward to helping you find your next hat! 😊🧢
Verified
Quality of the product and delivery was excellent. Definitely recommend and will be ordering more in the future
Reply from Hatstore.co.uk
We're happy to hear you liked the cap! It does look great 😁
Hope to see you guys again!
Take care,
Verified
Excellent service and a professionally made hat.
The hat I bought was actually better than I was expecting, superbly made and much more sturdier than I thought it would be. At a good price and delivered with care and on time.
Reply from Hatstore.co.uk
Hi,
thank you so much for your five star rating ⭐We’re delighted to hear that the hat exceeded your expectations and that you were happy with the quality, price, and delivery.
We hope you enjoy your purchase and look forward to seeing you again soon 🙂
Service Hero
Verified
Very Nice.
Hat is nice and as described, I love the rose gold swoosh and strap buckle. Medium fits me perfectly. Thank you.
Reply from Hatstore.co.uk
We're so glad to hear you like the hat! We hope to see you again :)
Take care,
Verified
You had the hat I wanted after I lost it on my recent trip so was very happy
Reply from Hatstore.co.uk
Hi,
thank you so much for your five star rating ⭐We’re sorry to hear you lost your hat on your trip, but we’re so glad we had the one you wanted. Enjoy your new hat, and we hope to see you again soon at Hatstore 🙂
Service Hero
Verified
Great cap and good service.
This is my third cap now pleased with them all 😁
Wife said no more caps you only got 1 head 🤣🤣
Reply from Hatstore.co.uk
Hi,
Thank you so much for your lovely review!
We’re thrilled to hear that you’re happy with all three caps — and we firmly believe one head can still need plenty of options! 😁
We hope to see you again, once your wife gives the green light for cap number four! 🧢
Take care,
Verified
Great company, will continue to shop with the Hatstore
Love the selection of hats and as I’m in the UK nice quick shipping
Reply from Hatstore.co.uk
Hi,
thank you so much for your five star rating ⭐ We’re so glad you love our selection of hats and that your order arrived quickly in the UK. Enjoy your new hat, and we hope to see you again soon at Hatstore🙂
Service Hero
Verified
Great product.
Spot on delivery was slightly longer then I anticipated but didn’t realise it was been sent from EU.
Reply from Hatstore.co.uk
Thank you for your review! We’re glad your order arrived safely, and we appreciate your patience with the delivery time. We're always here if you have any questions 😊
Verified
My son was very pleased with the hat. It fitted well and looks good. The improvement is needed regarding postage and packaging.
The very large postage label was just stuck onto the cardboard box, which arrived with a big dent in it. Luckily it was not raining but it would have got soaked through if there was heavy rain. It needs to be put into a waterproof bag and the label on that not on the hatbox. It was a present and a big label stuck onto a box with a big dent on one side was not attractive.
Reply from Hatstore.co.uk
Hi,
thank you very much for your thoughtful and detailed review.
We’re so pleased to hear that your son was happy with the hat and that the fit and quality met your expectations. At the same time, we’re truly sorry to hear about the condition of the packaging upon arrival.
Your feedback regarding the shipping label placement and the need for additional waterproof protection is very valuable, and we will make sure to share it with the relevant team for review and improvement. We sincerely appreciate you taking the time to share your experience, as feedback like yours helps us improve both our products and our delivery experience.
Service Hero
Verified
Great hat store easy to to order on line quick delivery and great quality hats
Reply from Hatstore.co.uk
Hi,
thank you so much for your five star rating ⭐We’re delighted to hear that you found our website easy to use, enjoyed the quick delivery, and are happy with the quality of your hats.
We hope you enjoy your purchase and look forward to seeing you again soon 🙂
Service Hero
Verified
Great! I have ordered from this website 3 or 4 times now… the delivery is always quick and arrives on time!
Reply from Hatstore.co.uk
Thank you so much for your continued support! 😊 We’re delighted to hear that your orders have always arrived quickly and on time. We really appreciate you choosing us time and again, and we look forward to your next visit! 🧢
Verified
Thoughtfully packaged
It took a little while to arrive however it was packaged very thoughtfully and I’m very very pleased with the products
Reply from Hatstore.co.uk
Hi,
thank you so much for your five star rating ⭐We're sorry the delivery took a bit longer than expected, but we're really glad to hear it arrived well packaged and that you're very pleased with the products.
We hope you enjoy your purchase and look forward to seeing you again soon 🙂
Service Hero
Verified
Good quality baseball caps. Not like the rubbish sold on some of the online sites.Highly recommended.
Reply from Hatstore.co.uk
Thank you so much for your 5-star review! We appreciate it a lot.
We look forward to seeing you with us again in the future ⭐
Verified
Amazing quality hat, service and my order came quickly.
Reply from Hatstore.co.uk
Hi,
thank you so much for your five star rating ⭐ We’re thrilled to hear you love the quality of your hat and that you were happy with our service and the quick delivery. Enjoy your new hat, and we hope to see you again soon at Hatstore🙂
Service Hero
Verified
Excellent, first class
The process was simple and easy to complete and there is so so much choice.
Informed all the way through the process.
Will be buying again.
Reply from Hatstore.co.uk
Hi,
thank you so much for your five star rating ⭐ We're thrilled to hear the process was simple and easy, and that you felt informed every step of the way.
We're so glad you found plenty to choose from, and we can't wait to welcome you back for your next order🙂
Service Hero
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