wolky.co.ukReviews:
174 reviews in the last 12 months558 total reviews
Excellent
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Top positive review
18 Jul 2023
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I am onto my 4th pair of Wolky Jewel sandals Olive green , White and 2nd pair in Black! I have large hallux valgus / bunions and painful flat feet but can walk miles in these beautifully crafted sandals , including extensively in northern India n three occasions . Also , I love the style and colours. For me as a pensioner these are expensive, but worth every penny . The online ordering group have been always most helpful , particularly with a recent complex order . Many thanks to them !
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Top negative review
10 Jul 2023
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my first order seemed to have been missed for about almost 3 weeks until I contacted them when they stated my order was somehow missed. They did put it right eventually.
I find returns a real pain
I was told that the drop off shop would print the returns label ( I don't own a printer because I don't have much need for one). They said they didn't provide that service
So I had to go to library to print label, them return to the shop. It's time consuming and makes me not want to order, as I don't want this jassle
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Reviews for wolky.co.uk
11 Jul 2023
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Good quality products
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10 Jul 2023
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Good communication
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8 Dec 2023
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I love Wolky shoes
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Answer by wolky.co.uk
12 Dec 2023
Dear Wolky customer, thank you for your lovely review. We are very happy that you are so satisfied with us and your purchase. Kind regards, your Wolky.co.uk customer service team
4 Oct 2023
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Prompt delivery
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Answer by wolky.co.uk
10 Oct 2023
Dear Customer, thanks for your review. We are pleased to hear that you are happy with your purchase. Your wolky.co.uk customer service
5 Apr 2024
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12 Dec 2023
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Answer by wolky.co.uk
22 Dec 2023
Dear Wolky customer, thank you for your lovely review. How nice that you are so satisfied. Kind regards, Your Wolky customer service
30 Nov 2023
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Answer by wolky.co.uk
6 Dec 2023
Dear Wolky customer, thank you for the 5 stars. How nice that you are so satisfied with us and with your purchase. Kind regards, your Wolky.co.uk customer service team
13 Nov 2023
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Answer by wolky.co.uk
15 Nov 2023
Dear Wolky customer, thank you for the super nice review. How wonderful that you are so satisfied. Kind regards, Wolky customer service
1 Nov 2023
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Answer by wolky.co.uk
6 Nov 2023
Dear Wolky customer, thank you for your lovely review. Kind regards, Wolky customer service
8 Sept 2023
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Answer by wolky.co.uk
11 Sept 2023
Dear Wolkyshop customer, how nice that you are so satisfied with your purchase. Kind regards, Wolkyshop customer service
26 Jul 2023
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21 Jul 2023
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13 Jul 2023
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10 Jul 2023
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23 May 2023
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23 May 2023
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15 May 2023
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10 Jul 2023
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my first order seemed to have been missed for about almost 3 weeks until I contacted them when they stated my order was somehow missed. They did put it right eventually.
I find returns a real pain
I was told that the drop off shop would print the returns label ( I don't own a printer because I don't have much need for one). They said they didn't provide that service
So I had to go to library to print label, them return to the shop. It's time consuming and makes me not want to order, as I don't want this jassle
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Answer by wolky.co.uk
11 Jul 2023
Dear Customer, thanks for your review. Usually we send out UPS return labels to print, but it is also possible to receive a mobile code, which you can show at the access point on your mobile phone. Kind regards wolkyshop.co.uk customer service
14 Jul 2023
Verified review
I have not received my order yet. Goods ordered on 9th June 23 and I was informed on 27th June that the shoes were not available and did I want to choose another colour, the order was changed and I had to wait another 12 days for delivery from 6th July 23. It is now 14th July and I am now waiting for UPS to provide delivery information. On-line stock needs to be improved the system should not allow you to place an order if there is no stock.
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Answer by wolky.co.uk
17 Jul 2023
Dear customer, thanks for your review. We are very sorry for this delay, but your order is out for delivery at the moment. Although our stock is constantly updated, it sometimes happens that a pair is unexpectedly sold out. We are sorry for this inconvenience and are working on improvement. Kind regards wolkyshop.co.uk costumer service
10 Aug 2023
Verified review
Ordered my sandals 3wks ago. Not delivered as they were coming from the Netherlands & were stopped at customs for incorrect paperwork. Have asked for a refund by email 2 days ago & so far have not been contacted at all by Wolky since the order was confirmed. Really disappointed & annoyed that no-one has bothered to let me know what is happening.
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Answer by wolky.co.uk
15 Aug 2023
Dear Customer, thanks for your review. We are awfully sorry for this delay. A cancellation is not possible once the order has left our stock. We will try to solve this problem and will get back to you via email. Kind regards Wolkyshop.co.uk customer service