wolky.co.ukReviews:
170 reviews in the last 12 months545 total reviews
Excellent
TrustmarkValid
Top positive review
19 Apr 2023
Verified review
Last pair I bought I waited ages on delivery but this time it was magic with a really fast turnaround. My purchase was rather boring! I have lived the last couple of years in a pair of black slipper style. They take my orthotics beautifully with the removable inner sole. I am still using my old pair but downgraded them. So lovely having this new fresh pair on my feet as they look smart. I have Wolky boots and shoes…….they are my go to brand for comfort whilst still feeling fashionable.
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Top negative review
10 Jul 2023
Verified review
my first order seemed to have been missed for about almost 3 weeks until I contacted them when they stated my order was somehow missed. They did put it right eventually.
I find returns a real pain
I was told that the drop off shop would print the returns label ( I don't own a printer because I don't have much need for one). They said they didn't provide that service
So I had to go to library to print label, them return to the shop. It's time consuming and makes me not want to order, as I don't want this jassle
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Reviews for wolky.co.uk
10 Aug 2023
Verified review
Ordered my sandals 3wks ago. Not delivered as they were coming from the Netherlands & were stopped at customs for incorrect paperwork. Have asked for a refund by email 2 days ago & so far have not been contacted at all by Wolky since the order was confirmed. Really disappointed & annoyed that no-one has bothered to let me know what is happening.
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Answer by wolky.co.uk
15 Aug 2023
Dear Customer, thanks for your review. We are awfully sorry for this delay. A cancellation is not possible once the order has left our stock. We will try to solve this problem and will get back to you via email. Kind regards Wolkyshop.co.uk customer service
24 Apr 2023
Verified review
You are too keen to find out! I couldn't possibly give you a score as the order has still not arrived here yet.
Your website is great though, the ordering very easy. I do appreciate the emails with updates re the actual order. Am just looking forward to the ring of the doorbell and receiving the order.
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Answer by wolky.co.uk
25 Apr 2023
Dear customer, thanks for your review. As you can see in the notification, your order is on its way to you. It should be delivered today. We hope, that you will enjoy your Wolkys! Wolkyshop.co.uk customer service
21 Jul 2023
Verified review
Still not received my order, so how can I rate them!
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Answer by wolky.co.uk
24 Jul 2023
Dear Wolky customer,
Thank you for your review, but we do not fully understand why you gave us 1 star. In the shipping information on our website you can read that we have a processing time of approximately 15 working days.
https://www.wolky.co.uk/shipping-information/
You ordered on Thursday July 6 and the package was sent to the UK in a bulk shipment on July 14. And according to UPS, they will deliver the package to you on the 24th. That is today. All this within 15 working days. Kind regards, Team Wolky
27 Jul 2023
Verified review
i have not received my parcel
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Answer by wolky.co.uk
2 Aug 2023
Dear Wolky customer,
thank you for your review.
Unfortunately it took a little longer due to a customs mix up. The package was returned to us, after which we immediately sent it back to you. We had a processing time of 16 working days, so a small delay. Apologies for that
14 Aug 2023
Verified review
Once again I have not received the shoes I ordered.
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Answer by wolky.co.uk
15 Aug 2023
Dear Wolky customer,
thank you for your review.
Unfortunately it took a little longer due to a customs mix up. The package was returned to us. It will be sent off again immediately. Apologies for the delay. customer service wolky.co.uk
24 May 2023
Verified review
Deliver the goods still awaiting delivery
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Answer by wolky.co.uk
26 May 2023
Good day Mr Noakes,
We regret your dissatisfaction regarding the delivery of your order . Unfortunately, we feel we cannot agree with this and hope that after our explanation, you will update your opinion on this.Uk orders are no longer shipped separately, due to the high shipping costs caused by the Brexit. Therefore, we are applying a processing time of approximately 15 days per order. This information is also listed in our webshop. You placed the order on May 3rd in the evening. Processing will then start with us the next working day. In your case, this was May 4th. On 17 May, DHL took the bulk shipment from our central warehouse in the Netherlands. On 18 May, there was a public holiday in the Netherlands and DHL did not work. Your order arrived in Cambridge on May 22nd and then UPS took over. You received the parcel from UPS the day after on the 23rd. This is a turnaround time of 13 working days, so within the time we indicated. Hopefully this gives more clarity. Kind regards, Wolkyshop.
6 Nov 2023
Verified review
Still haven't received my order
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Answer by wolky.co.uk
6 Nov 2023
Dear Customer, thanks for your review.Your order will be handed over to UPS shortly. As you can see, delivery takes about 15 days due to customs. Your order should be delivered very shortly. You have received a notification with the tracking codes. Kind regards Wolky.co.uk Customer Service