wolky.co.ukReviews:
171 reviews in the last 12 months543 total reviews
Excellent
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Top positive review
19 Apr 2023
Verified review
Last pair I bought I waited ages on delivery but this time it was magic with a really fast turnaround. My purchase was rather boring! I have lived the last couple of years in a pair of black slipper style. They take my orthotics beautifully with the removable inner sole. I am still using my old pair but downgraded them. So lovely having this new fresh pair on my feet as they look smart. I have Wolky boots and shoes…….they are my go to brand for comfort whilst still feeling fashionable.
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Top negative review
10 Jul 2023
Verified review
my first order seemed to have been missed for about almost 3 weeks until I contacted them when they stated my order was somehow missed. They did put it right eventually.
I find returns a real pain
I was told that the drop off shop would print the returns label ( I don't own a printer because I don't have much need for one). They said they didn't provide that service
So I had to go to library to print label, them return to the shop. It's time consuming and makes me not want to order, as I don't want this jassle
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Reviews for wolky.co.uk
28 Feb 2024
Verified review
The shoes are so comfortable and beautifully made, although expensive they last for years.
I deducted 1 star because they quote 15 days delivery, as they come from Holland, but it took 18 days before my shoes were despatched and another 6 before they arrived with me.
I am happy now they have arrived and was unsure about 4 or 5 stars.
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Answer by wolky.co.uk
1 Mar 2024
Dear Customer, thank you for your review. Unfortunately, it took a little longer because the pair you ordered had to be requested from the Netherlands. We hope that you are happy with your new Wolkys! Kind regards customer service
15 Jan 2024
Verified review
Good quality shoes but wish they did a wider range
I was disappointed at the range - eg no men's walking shoes as they are good quality shoes recommended by my podiatrist
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Answer by wolky.co.uk
16 Jan 2024
Dear Customer, we understand that you are disappointed because we do not offer a large selection of men's shoes. But as we mentioned before, the demand is not so high. Kind regards Wolky.co.uk Customer Service
11 May 2023
Verified review
Great sandals
Firstly the sandals are fabulous and deserve 5 stars but the experience on delivery does not match. Your request for a review came before actual delivery and I did not receive a message to notify me from UPS. So after a trip to the UPS hub the little beauties are now on my feet!
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11 Aug 2023
Verified review
I have liked and bought Wolky shoes/boots/sandals for several years the items are a great design for my problem feet and I can walk and have walked in several countries around the world and been very omfortable.
I have not yet received my most recent buy - and this is the problem - if you have an outlet in Brighton why is there such a delay?
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Answer by wolky.co.uk
15 Aug 2023
Dear customer, thanks für your review. We have no outlet in Brighton anymore. Your order is on its way to the UK at the moment. We hope it will arrive very shortly. Kind regards wolkyshop.co.uk customer service
GG
Gogs G.
Gt Manchester
5 Nov 2023
Verified review
Easy to order, and your detailed email of the order was very helpful. My only anxiety was with online ordering. I would have liked perhaps an interim email confirming the shoes were on their was. Also when I was tracking the shoes it told me they had been delivered when they hadn't!!!
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Answer by wolky.co.uk
6 Nov 2023
Dear Wolky customer, thank you for your review. Glad it all went well despite your concerns. We sent you an email on 27 October regarding shipping information, as we use 2 carriers. One for bulk shipment to the UK and the second for individual order delivery. These 2 tracking codes were mentioned in this email. Kind regards, Wolky customer service
10 Jul 2023
Verified review
The 4 stars are because their customer service was very good. But I couldn’t give them 5 stars as I had to wait over a month for my order. They were very apologetic though and explained they were merging warehouses. And they gave me a discount as I had waited so long.
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CR
Catherine R.
Bognor Regis
31 Aug 2023
Verified review
Shoes are great if expensive but the process once an order is placed is frustratingly slow- she’s before you get de dispatch notice and then there’s the totally understandable delay owing to the challenges of shipping in a post brexit world.
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Answer by wolky.co.uk
4 Sept 2023
Dear Customer, thanks for your review. The delivery to our UK customer takes about 15 days. As we can see, it has been handed over to UPS already, so it should arrive very, very shortly. Kind regards wolkyshop.co.uk customer service
6 Aug 2023
Verified review
A safe comfortable walking sandal Fit for purpose. When looking at the image on line, I got the impression that the heel was more elevated, which I would prefere. never the less, I am very satisfied withe produyct
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Answer by wolky.co.uk
4 Sept 2023
Dear customer, thanks for your review. We are pleased to hear that you are happy with your Wolkys! Kind regards Wolk.co.uk customer service
12 Dec 2023
Verified review
Love the comfort, really disappointed with the colour, described as purple but really dark blue. Luckily it's my second pair and the other pair is a lovely blue!! But did I want 2 blue pairs?????
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Answer by wolky.co.uk
15 Dec 2023
Dear Wolky customer, thank you for your lovely review. We are very happy that you are so satisfied with us and your purchase. Kind regards, your Wolky.co.uk customer service team
10 Jul 2023
Verified review
An excellent product which arrived in perfect condition. A bit of confusion about the delivery date but they were still received in a reasonable turnaround time.
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10 Jul 2023
Verified review
Good customer service. Unfortunately it took very long for the sandals to arrive and they were too tight which meant that I had to send them back.
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18 May 2023
Verified review
Shoes are great, couriers put me off ever buying again
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10 Jul 2023
Verified review
Brexit
Due to Brexit the time from placing the order to delivery was about 4 weeks
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Answer by wolky.co.uk
11 Jul 2023
Dear customer, thanks for your review. We are sorry for this long delivery time. We will try to make it better in future. KInd regards wolkyshop.co.uk customer service
6 Sept 2023
Verified review
No complaints except 15 day delivery time seems a lot - even after Brexit!
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Answer by wolky.co.uk
7 Sept 2023
Dear Customer, thanks for your review. As we collect orders first to forward them to our branch in the UK, where they are then handed over to UPS for delivery, shipping can take a little longer. This way there are no additional costs for our customers.
But we are pleased to hear that you are happy with your order. Kind regards, wolky.co.uk customer service
10 Jul 2023
Verified review
Excellent product, well made, true to size and extremely hard wearing.
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13 Nov 2023
Verified review
Colour and design. Sending back because leather scuffed and stained.
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Answer by wolky.co.uk
15 Nov 2023
Dear Wolky customer, thank you for your review. You indicate that the leather of the shoes was scuffed and stained, which we regret. We also regret that you did not contact us about this matter. Perhaps we could have done something for you. Kind regards, Wolky Customer Service
19 Dec 2023
Verified review
They are always good.
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Answer by wolky.co.uk
21 Dec 2023
Dear Wolky customer, thank you for your lovely review. We are very happy that you are so satisfied with us and your purchase. Kind regards, your Wolky.co.uk customer service team
26 Jul 2023
Verified review
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21 Jul 2023
Verified review
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