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Review summary
Customers consistently praise the fast and timely delivery, the easy and uncomplicated ordering process, and the attractive prices offered. The quality and reliability of the products receive high marks, with many highlighting durability, robust construction, and ease of assembly and use. Customer service is widely regarded as responsive, friendly, and proactive, with staff frequently going above and beyond expectations. Communication is often described as efficient and clear. Some customers do report occasional delays or issues with delivery notifications, as well as minor complications with the website during ordering. There are also a few concerns about additional charges or surcharges, and some mention unclear assembly instructions or fitment problems. Communication with shipping companies can also be inconsistent at times.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewstopregal.co.uk
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Cross-market review
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Cross-market review
Top Regal - Top Quality - Top Satisfaction.
I always buy the equipment for our warehouse here, whether it’s shelves, pallet jacks, or accessories. From ordering to notification to delivery - everything is really TOP!
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Cross-market review
Super electric stacker with good price and fast delivery
The electric stacker works as promised. The price/performance ratio is very good. The ordering process went smoothly and for inquiries, a personal contact (a human/not a chatbot) was available. They were able to arrange for a quick delivery. Thanks for the good service
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Always a joy!
We have been buying here for years and if something stands out in the order, for example if something doesn't match, someone will contact us again and it won't be sent blindly. Delivery as always fast and good. Top!
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We are very satisfied
We have ordered more than 20 devices so far.
Communication is perfect.
Short-term pick-up is possible
The quality of the goods is also good
I would recommend further
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Cross-market review
Product is top, only communication with the shipping company did not go so well. It was agreed that I would be notified one hour before delivery by phone, which unfortunately did not happen.
But otherwise everything is great, I am very satisfied.
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Buy tire rack
Simple and fast processing, good support from the office.
Delivery with notice went smoothly.
Ordered on the Swiss site with "free shipping", unfortunately, additional costs such as customs clearance and the like are not visible.
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Cross-market review
TOPREGAL -> TOPPRODUCT!
Easy configuration and user-friendly ordering of my "personal" Topregal. Short delivery time and great quality. I was definitely convinced by the stability and the extremely good fit.
Always happy to order again! :)
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Cross-market review
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Cross-market review
Previously fair euro price – since 2026 overpriced Swiss surcharge
Swiss surcharge in Swiss francs is completely exaggerated compared to euro prices.
I even ordered directly via www.topregal.com in December 2025 and paid the regular euro price. Today, you are automatically redirected to www.topregal.ch and must accept significantly higher CHF prices – even though the goods are still shipped from the same warehouse in Germany and practically nothing has changed in delivery.
The price differences therefore seem incomprehensible and more like an artificial Swiss surcharge. Very unfortunate, as the price-performance ratio was previously much more attractive.
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Reply from topregal.co.uk
Dear TOPREGAL customer,
thank you very much for your open and transparent review. We always try to set our prices market-oriented and fair, and we use our internal department to act quickly in this area and adjust prices individually if needed. Furthermore, we have waived the flat shipping fee and now deliver all our products free of charge to Switzerland (plus Swiss VAT and any applicable customs charges).
Of course, our customers always have the possibility to receive a special price for larger projects, which we are happy to offer.
We nevertheless thank you very much for the feedback, because for us as an online trade, reviews are always very important, as they help us to reflect on and optimize existing processes.
Kind regards from Filderstadt
Your TOPREGAL team
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Cross-market review
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Cross-market review
Great service for the order, I received the quote directly, and I was able to have it delivered by a truck with a lift gate even though I'm in a narrow street, the equipment is really great, I ordered a hub1200/3 and honestly, the batteries last really long too 😁
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Reply from topregal.co.uk
Dear TOPREGAL customer,\n\nThank you for your positive feedback!\n\nWe are very happy that you are satisfied with our service and the delivery by truck with lift gate. It is particularly nice to learn that the HE1200/3 meets your expectations and that the battery autonomy convinces you.\n\nYour opinion is a great motivation for us. We wish you much enjoyment with your device and are always at your full disposal.\n\nSincerely,\nYour TOPREGAL team
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Pleasantly surprised by the delivery speed. The product looks of good quality at first glance, but is not yet assembled. For logistical reasons, I asked for information on when the goods would be delivered with 24 hours' notice. The carrier called half an hour before delivery, which caused some complications.
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Reply from topregal.co.uk
Dear TOPREGAL customer,
thank you for your honest feedback. We are very pleased that you were satisfied with the delivery speed and the first impression of the product quality.
At the same time, we regret the inconveniences caused by the short notice of delivery. Your comment is very valuable to us, and we will pass it on to our logistics partner to further improve our services.
Thank you for your trust, and we are always available for any questions.
Best regards,
Your TOPREGAL team
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pallet truck
today I received my pallet truck well, it is really beautiful, easy for my worker, fully electric. Honestly, I am very satisfied and want to order another because it is truly beautiful, lightweight and solid, and the quality-price ratio is great, nothing to say, I give 5 stars 🌟 because well deserved. Only the delivery is a bit long, I waited almost 2 weeks, normally one week, but it doesn't matter, it's a good product, thank you very much.
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Cross-market review
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I am very satisfied with the service…
I am very satisfied with the customer service and the quality of the products. The first time, I personally went to pick up the goods on site because I didn't know the company and I was afraid it might be a scam. But no, that’s not the case, they really exist and the products are top-notch.
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Reply from topregal.co.uk
Dear TOPREGAL Customer,
thank you for your kind feedback.
We are very pleased to hear that you are satisfied with our service and products and that our presentation convinced you.
We look forward to your future orders.
Sincerely,
Your TOPREGAL Team
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Hello, the order not enough...
Hello, the order was not fast enough, customer service reachable quickly, the product price is reasonable. I ordered yesterday and am waiting for delivery to try it out. I hope it is a good product and matches very well with the description in the advert. I am eagerly awaiting my order and hope I will be very satisfied with this order. Next review upon receipt of the order after testing the product I will post another review on social media
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Reply from topregal.co.uk
Dear TOPREGAL customer,\n\nthank you very much for your feedback. We are delighted that our customer service and price-performance ratio convinced you.\nWe hope the product will meet your expectations and remain available for any questions.\n\nYour TOPREGAL team
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Cross-market review
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Cross-market review
If any questions, someone is immediately available and very competent.
A defective remote control was immediately replaced without hesitation.
I can only recommend it!
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The website for ordering is simple and effective. I received exactly what I ordered. The delivery was also perfect. The delivery times are short and respected.
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Reply from topregal.co.uk
Dear TOPREGAL customer,
Thank you very much for your positive and detailed review.
We are delighted that you are satisfied with our website and your order. We are also pleased that the delivery times met your expectations and were respected.
We look forward to welcoming you back to TOPREGAL in the future!
Best regards,
The TOPREGAL team
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Cross-market review
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Cross-market review
Easy to assemble material, robust and perfectly adaptable to our needs. Delivery approximately 7-10 days after order. The only downside was that we were not notified as agreed about the material's arrival by the carrier. All in all, very satisfied with our purchase!
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Reply from topregal.co.uk
Dear TOPREGAL customer,\n\nWe sincerely thank you for your positive feedback. We are delighted to learn that you are satisfied with the quality of the material as well as the handling of your order and delivery.\n\nHowever, we take note of your remark concerning the lack of notification from the carrier. We will convey this information to improve this point in the future.\n\nWe thank you for your trust and hope to have the pleasure of assisting you again with your projects.\n\nSincerely,\nYour TOPREGAL team
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Telephone Responsiveness
Telephone responsiveness, quotation, order follow-up, speed at the top!\nWe even call you after delivery to know if everything went well (great and rare these days)\nBravo to your team\n
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Reply from topregal.co.uk
Dear TOPREGAL customer,\n\nMany thanks for your feedback. We are delighted to know that you appreciated our customer service, before and after delivery.\n\nYour satisfaction is at the heart of our priorities, and we are happy that our team was able to meet your expectations.\n\nWe convey your compliments to our entire team and hope to see you again soon at TOPREGAL.\n\nSincerely\nYour TOPREGAL team
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Cross-market review
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We have ordered a shelf for the technical AG equipment ...
We had ordered a shelf for our school's technical AG equipment and faced many challenges. Initially, I thought: TOPREGAL is such a large company, they won't give you personal attention, I have to manage on my own ... but we should have contacted TopRegal directly from the start. Because: You receive very good and friendly advice!!! In hindsight, I feel a bit uncomfortable that as an 'unknowing' person I caused this professional company extra work because I needed a lot of advice for setting up the shelf. But now everything is in place and we are very happy with the quality, which is worth every cent.
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Reply from topregal.co.uk
Dear TOPREGAL customer, \nthank you very much for sharing your positive experiences with our customer service. You need not feel uncomfortable at all, we are gladly here for our customers and help where we can - we see it as a pleasure and not as 'extra work'. \nThank you for your kind words and for being so satisfied with us and our product quality - we greatly appreciate it.\nOur customer service is gladly available for further questions, and we wish you much joy with your new shelf.\nSunny greetings from Filderstadt\nYour TOPREGAL team
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Cross-market review
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Good price-performance ratio
Visually, the bicycle shelter is just as we imagined and it also looks good. I am giving only 4 stars because some of the metal parts do not fit exactly, which made it difficult for us to get the corresponding screws in. Otherwise, assembly is easy. Two people are needed to set it up due to the weight.
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Cross-market review
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Super good customer service that notices a small error in the billing address and calls to confirm. Even small orders are processed quickly.
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Verified Reviews
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Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating in the United Kingdom
4.74
Excellent483 total reviews in the United Kingdom84 reviews in the last 12 months
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topregal.co.uk
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topregal.co.uk
Heavy-duty shelving, storage platforms, hall offices and office furniture for your business. Large shelving selection with various heights, widths, depths and loads as well as accessories and individu...
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