Certificate for Trekkinn UK

No. X01AD5AD45786545274296533B17711A8
 

Approved on
03/04/2012
Valid until
02/04/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Trekkinn UK



Good

4.11/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 131 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 725 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
very poor customer service and sub standard goods
1.67
Poor

not problem as always, good product, fast delivery
5.00
Excellent

Very pleased with speed of delivery
5.00
Excellent

Ordering was straightforward, goods were received in good condition and overall I was very happy with my purchase
4.67
Excellent

Good all round
5.00
Excellent

Good service delivering from Spain to the UK and a great price
4.33
Good

The product I wanted at the right price and delivered on time.
Just a great service from Trekkinn
5.00
Excellent

great
5.00
Excellent

Sleeping bag was lovely but it came after the window of estimated delivery dates. There was no explanation or apology. Took ages to be sent off and then took a while to get here. I would order again but only if I was ordering with at least a month to spare.
3.00
Fair

The tracking information through to delivery was most impressive. Arrived exactly when stated.
5.00
Excellent

The delivery was 2 weeks later than stated. The product damaged after I tried it on and the customer service was horrendous. Five or six phone calls of 20-25 minutes and no reassurance provided. Emails promising a refund which was rescinded 1 hour later left me in limbo. A truly monumental mistake to trust this company
1.00
Very Poor

Really pleased with the sunglasses and case. now just need some sun.
5.00
Excellent

very good service and a great item from the north face
5.00
Excellent

Women's version arrived instead of men's. Happy wife.
3.33
Fair

Delivered on the projected date and product is in excellent condition.
5.00
Excellent

Product arrived undamaged within the estimated time frames. A service.
5.00
Excellent

Some initial trouble when some parts were missing from the product I ordered, and it took some time to get in touch with the right department, however once I did the order issue was swiftly resolved. Would recommend. Be aware of international delivery times and the ELS system doesn't always update straight away.
5.00
Excellent

fIRST CLASS PRICE AND SERVICE AS ALWAYS.
5.00
Excellent

Great service great product
5.00
Excellent

Everything was great but we have to send the boots back as they didn't fit and you didn't do the 1/2 size larger so we had to order them elsewhere but we'd certainly try yo again as service excellent and prompt delivery. I am returning them today or tomorrow when I can get to PO. Thank you
5.00
Excellent

Really pleased item as described and arrived within the stated date.
5.00
Excellent

The on line shopping experience makes no mention of the fact that you will be awaiting your orders to be sent from Spain,and that there no hassle returns policy on say a £80 pair of boots will require you to spend approx £17.50 if you have to return them back to Spain, for say incorrect sizing of the product.
1.00
Very Poor

very slow delivery, everything else ok
3.00
Fair

Arrived on time. Item as described. Great value for money. Very satisfied. Thank you and HAPPY CHRISTMAS.
5.00
Excellent

Led Lenser XEO19R extra discount when i ordered 2-black friday
Order sourced from central Europe so 3/4 days to deliver tracked item is quite acceptable, very competitive price for quality product.
Have previously used Trekkinn and would not hesitate to do so again in the future.
NB So far no reason to have to contact customer service.
5.00
Excellent

Outstandingly good price. Efficient website. Delivery takes a few days as its coming across Europe, BUT its free delivery
4.67
Excellent

Very satisfied.
5.00
Excellent

Item was as described but delivery took longer than stated and parcel tracking ID I was given did not work. when I phoned customer services they said they'd send me an updated tracking ID the next day...two days later that arrived..the same day as the item arrived. Hard to get in contact with customer services. All that being said the item did arrive in perfect condition
3.33
Fair

Excellent
5.00
Excellent

Seamless first class service
5.00
Excellent

I placed my order and it was dispatched promptly. However, it was returned to the seller. There was no communication about this.

When I contacted them, I was told I could cancel. I elected to do so, but was then told this was impossible because the item had been dispatched. I queried this. No response. The item then arrived out of the blue. Very poor service. Would not recommend.
2.00
Poor

My problems are mostly with website :I go to a website to shop, not to subject to the torture of a mving banner add at the top. If there is a contact tel. no. it was buried behind the FAQ. I want to feel that a company is human, not cybotic. Also like to know where Co. is based, parent Co., from where are goods dispatched. COMANIES HOULD BE POSITIVE CONTRIBUTORS TO OUR SOCIETY.
3.33
Fair

Love my boots Thank you
5.00
Excellent

Tracking saying delivered - not sure who was to blame for late delivery
3.00
Fair

Good communication, competitive prices, prompt delivery.
5.00
Excellent

Nous problème
3.33
Fair

Great price, delivered in good time.
5.00
Excellent

The company gave me 3 delivery dates - when I enquiried about the goods they informed they cannot honour my purchase, I requested a refund but never received it. I opened a PayPal dispute. They took a month to advise me they never had the goods and had my money all the while. Would shop with them again.
1.00
Very Poor

Everything was fine, buy in confidence
5.00
Excellent

Unsatisfactory. Delivery took 10weeks. When it arrived it was the wrong model. Automated return service could not respond to questions like, "when might the correct model arrive?" After posting the incorrect item back they messaged to say that the correct item could not be sent. They provided a refund and a 5 discount for making a complaint but I don't think I'll be shopping with them again.
1.00
Very Poor

Trekkinn UK customer reviews

Trekkinn UK

Trekkinn UK was certified by Trusted Shops on 03/04/2012.

Contact
Carrer Pirineus 9,
17460 Celrà (Girona)
Spain
customer@tradeinn.com
Trekkinn UK

Owner
TRADEINN RETAIL SERVICES SL
Carrer Pirineus 9,
17460 Celrà (Girona)
Spain
Authorized representative
David Martin Gayà
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with Trekkinn UK in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.