Certificate for Trekkinn UK

No. X01AD5AD45786545274296533B17711A8
 

Approved on
03/04/2012
Valid until
02/04/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Trekkinn UK



Good

4.11/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 34 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 744 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
06/01/2018
Date of order
14/12/2017
06/01/2018
Easy and pleasant transaction. Would happily shop again. Thank you very
4.33
Good

Date of publication
04/01/2018
Date of order
12/12/2017
04/01/2018
The order was late. The customer service was diabolical, after numerous calls and attempts at contacting them, after now nearly 4 weeks of continuous attempts I still haven't spoken to the seller. I asked for a refund for the delivery charge and still am waiting. The item was what I wanted it just happened to turn up late on top of the lack of contact I have given all one star's. Very dissapointed
1.00
Very Poor

Date of publication
20/12/2017
Date of order
27/11/2017
20/12/2017
Order arrived as described and ahead of time
5.00
Excellent

Date of publication
19/12/2017
Date of order
24/11/2017
19/12/2017
Very disappointed so far. Nearly 4 weeks since order and still no delivery.
1.00
Very Poor

Date of publication
19/12/2017
Date of order
24/11/2017
19/12/2017
fairly slow delivery but great prices , products and a reliable service
4.67
Excellent

Date of publication
07/12/2017
Date of order
12/11/2017
07/12/2017
Great price for quality jacket. Fast delivery and good communication.
5.00
Excellent

Date of publication
21/10/2017
Date of order
25/09/2017
21/10/2017
good job
5.00
Excellent

Date of publication
15/10/2017
Date of order
22/09/2017
15/10/2017
Fast efficient service
5.00
Excellent

Date of publication
02/08/2017
Date of order
09/07/2017
02/08/2017
Everything excellent - apart from I didn't get the email to say the goods had been despatched. Would definitely use again
5.00
Excellent

Date of publication
23/07/2017
Date of order
29/06/2017
23/07/2017
I was pleased and relieved that the goods arrived in good time
5.00
Excellent

Date of publication
13/07/2017
Date of order
12/07/2017
13/07/2017
I actually returned the goods but I wasn't happy that the return address was Spain and it cost me £9 to return
2.33
Poor

Date of publication
13/07/2017
Date of order
12/07/2017
13/07/2017
Quick delivery with tracking product as described.
5.00
Excellent

Date of publication
13/07/2017
Date of order
12/07/2017
13/07/2017
This is based in Spain be careful if you need to return your items as cost is rediculus
3.67
Good

Date of publication
07/07/2017
Date of order
14/06/2017
07/07/2017
I received everything as expected
4.67
Excellent

Date of publication
22/06/2017
Date of order
30/05/2017
22/06/2017
Arrived on time, was a little worried after reading reviews but I personally recived a good service.
4.00
Good

Date of publication
22/06/2017
Date of order
13/06/2017
22/06/2017
This Retailer is a complete joke.... After having gone past delivery date with no feedback or warning or anything. I reach out to them, to only find out that the product hasn't even left their warehouse because they haven't got it.

Note the product was marked as available when I ordered and paid via PayPal.

Don't buy from these people I'm now waiting to see if they refund for cancellation.
1.00
Very Poor

Date of publication
21/05/2017
Date of order
23/04/2017
21/05/2017
Excellent and efficient service.
5.00
Excellent

Date of publication
20/05/2017
Date of order
27/04/2017
20/05/2017
Arrived promptly,cheap price,thanks
5.00
Excellent

Date of publication
09/05/2017
Date of order
12/04/2017
09/05/2017
Shoes arrived in a timely manner and were as described.
5.00
Excellent

Date of publication
26/04/2017
Date of order
31/03/2017
26/04/2017
very poor customer service and sub standard goods
1.67
Poor

Date of publication
08/04/2017
Date of order
15/03/2017
08/04/2017
not problem as always, good product, fast delivery
5.00
Excellent

Date of publication
05/04/2017
Date of order
31/03/2017
05/04/2017
Very pleased with speed of delivery
5.00
Excellent

Date of publication
02/04/2017
Date of order
31/03/2017
02/04/2017
Ordering was straightforward, goods were received in good condition and overall I was very happy with my purchase
4.67
Excellent

Date of publication
31/03/2017
Date of order
31/03/2017
31/03/2017
Good all round
5.00
Excellent

Date of publication
31/03/2017
Date of order
31/03/2017
31/03/2017
Good service delivering from Spain to the UK and a great price
4.33
Good

Date of publication
31/03/2017
Date of order
31/03/2017
31/03/2017
The product I wanted at the right price and delivered on time.
Just a great service from Trekkinn
5.00
Excellent

Date of publication
27/03/2017
Date of order
04/03/2017
27/03/2017
great
5.00
Excellent

Date of publication
28/02/2017
Date of order
05/02/2017
28/02/2017
Sleeping bag was lovely but it came after the window of estimated delivery dates. There was no explanation or apology. Took ages to be sent off and then took a while to get here. I would order again but only if I was ordering with at least a month to spare.
3.00
Fair

Date of publication
15/02/2017
Date of order
23/01/2017
15/02/2017
The tracking information through to delivery was most impressive. Arrived exactly when stated.
5.00
Excellent

Date of publication
14/02/2017
Date of order
30/11/2016
14/02/2017
The delivery was 2 weeks later than stated. The product damaged after I tried it on and the customer service was horrendous. Five or six phone calls of 20-25 minutes and no reassurance provided. Emails promising a refund which was rescinded 1 hour later left me in limbo. A truly monumental mistake to trust this company
1.00
Very Poor

Date of publication
07/02/2017
Date of order
15/01/2017
07/02/2017
Really pleased with the sunglasses and case. now just need some sun.
5.00
Excellent

Date of publication
06/02/2017
Date of order
13/01/2017
06/02/2017
very good service and a great item from the north face
5.00
Excellent

Date of publication
03/02/2017
Date of order
11/01/2017
03/02/2017
Women's version arrived instead of men's. Happy wife.
3.33
Fair

Date of publication
01/02/2017
Date of order
08/01/2017
01/02/2017
Delivered on the projected date and product is in excellent condition.
5.00
Excellent

Trekkinn UK customer reviews

Trekkinn UK

Trekkinn UK was certified by Trusted Shops on 03/04/2012.

Contact
Carrer Pirineus 9,
17460 Celrà (Girona)
Spain
customer@tradeinn.com
Trekkinn UK

Owner
TRADEINN RETAIL SERVICES SL
Carrer Pirineus 9,
17460 Celrà (Girona)
Spain
Authorized representative
David Martin Gayà
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Trekkinn UK in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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