Certificate for Trekkinn UK

No. X01AD5AD45786545274296533B17711A8
 

Approved on
03/04/2012
Valid until
02/04/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Trekkinn UK



Good

4.13/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 65 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 736 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Everything excellent - apart from I didn't get the email to say the goods had been despatched. Would definitely use again
5.00
Excellent

I was pleased and relieved that the goods arrived in good time
5.00
Excellent

I actually returned the goods but I wasn't happy that the return address was Spain and it cost me £9 to return
2.33
Poor

Quick delivery with tracking product as described.
5.00
Excellent

This is based in Spain be careful if you need to return your items as cost is rediculus
3.67
Good

I received everything as expected
4.67
Excellent

Arrived on time, was a little worried after reading reviews but I personally recived a good service.
4.00
Good

This Retailer is a complete joke.... After having gone past delivery date with no feedback or warning or anything. I reach out to them, to only find out that the product hasn't even left their warehouse because they haven't got it.

Note the product was marked as available when I ordered and paid via PayPal.

Don't buy from these people I'm now waiting to see if they refund for cancellation.
1.00
Very Poor

Excellent and efficient service.
5.00
Excellent

Arrived promptly,cheap price,thanks
5.00
Excellent

Shoes arrived in a timely manner and were as described.
5.00
Excellent

very poor customer service and sub standard goods
1.67
Poor

not problem as always, good product, fast delivery
5.00
Excellent

Very pleased with speed of delivery
5.00
Excellent

Ordering was straightforward, goods were received in good condition and overall I was very happy with my purchase
4.67
Excellent

Good all round
5.00
Excellent

Good service delivering from Spain to the UK and a great price
4.33
Good

The product I wanted at the right price and delivered on time.
Just a great service from Trekkinn
5.00
Excellent

great
5.00
Excellent

Sleeping bag was lovely but it came after the window of estimated delivery dates. There was no explanation or apology. Took ages to be sent off and then took a while to get here. I would order again but only if I was ordering with at least a month to spare.
3.00
Fair

The tracking information through to delivery was most impressive. Arrived exactly when stated.
5.00
Excellent

The delivery was 2 weeks later than stated. The product damaged after I tried it on and the customer service was horrendous. Five or six phone calls of 20-25 minutes and no reassurance provided. Emails promising a refund which was rescinded 1 hour later left me in limbo. A truly monumental mistake to trust this company
1.00
Very Poor

Really pleased with the sunglasses and case. now just need some sun.
5.00
Excellent

very good service and a great item from the north face
5.00
Excellent

Women's version arrived instead of men's. Happy wife.
3.33
Fair

Delivered on the projected date and product is in excellent condition.
5.00
Excellent

Product arrived undamaged within the estimated time frames. A service.
5.00
Excellent

Some initial trouble when some parts were missing from the product I ordered, and it took some time to get in touch with the right department, however once I did the order issue was swiftly resolved. Would recommend. Be aware of international delivery times and the ELS system doesn't always update straight away.
5.00
Excellent

fIRST CLASS PRICE AND SERVICE AS ALWAYS.
5.00
Excellent

Great service great product
5.00
Excellent

Everything was great but we have to send the boots back as they didn't fit and you didn't do the 1/2 size larger so we had to order them elsewhere but we'd certainly try yo again as service excellent and prompt delivery. I am returning them today or tomorrow when I can get to PO. Thank you
5.00
Excellent

Really pleased item as described and arrived within the stated date.
5.00
Excellent

The on line shopping experience makes no mention of the fact that you will be awaiting your orders to be sent from Spain,and that there no hassle returns policy on say a £80 pair of boots will require you to spend approx £17.50 if you have to return them back to Spain, for say incorrect sizing of the product.
1.00
Very Poor

very slow delivery, everything else ok
3.00
Fair

Arrived on time. Item as described. Great value for money. Very satisfied. Thank you and HAPPY CHRISTMAS.
5.00
Excellent

Led Lenser XEO19R extra discount when i ordered 2-black friday
Order sourced from central Europe so 3/4 days to deliver tracked item is quite acceptable, very competitive price for quality product.
Have previously used Trekkinn and would not hesitate to do so again in the future.
NB So far no reason to have to contact customer service.
5.00
Excellent

Outstandingly good price. Efficient website. Delivery takes a few days as its coming across Europe, BUT its free delivery
4.67
Excellent

Very satisfied.
5.00
Excellent

Item was as described but delivery took longer than stated and parcel tracking ID I was given did not work. when I phoned customer services they said they'd send me an updated tracking ID the next day...two days later that arrived..the same day as the item arrived. Hard to get in contact with customer services. All that being said the item did arrive in perfect condition
3.33
Fair

Excellent
5.00
Excellent

Trekkinn UK customer reviews

Trekkinn UK

Trekkinn UK was certified by Trusted Shops on 03/04/2012.

Contact
Carrer Pirineus 9,
17460 Celrà (Girona)
Spain
customer@tradeinn.com
Trekkinn UK

Owner
TRADEINN RETAIL SERVICES SL
Carrer Pirineus 9,
17460 Celrà (Girona)
Spain
Authorized representative
David Martin Gayà
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Trekkinn UK in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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