Certificate for Trekkinn UK

No. X01AD5AD45786545274296533B17711A8
 

Approved on
03/04/2012
Valid until
02/04/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Trekkinn UK



Good

3.75/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 33 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 761 reviews have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
15/05/2018
Date of order
23/03/2018
15/05/2018
Placed order with Bikeinn over three weeks ago and have received nothing except a daily email informing me that the 'status of my order has changed'. Update: have since received half the order and a refund for the other half.
1.67
Poor

Date of publication
30/04/2018
Date of order
08/03/2018
30/04/2018
Still haven’t got my product after 2 months want a refund.
1.00
Very Poor

Date of publication
28/04/2018
Date of order
16/03/2018
28/04/2018
Ordered harness that the shop committed to deliver by 26th March at the latest. It is 28th April now and the harness has still not arrived. The shop told me that it had been delayed in transit and are refusing to give me a refund until they have it back. Very disappointing.
1.67
Poor

Date of publication
23/04/2018
Date of order
31/03/2018
23/04/2018
Good
5.00
Excellent

Date of publication
18/04/2018
Date of order
26/03/2018
18/04/2018
Excellent service and the jacket was received within 4 days - brilliant
5.00
Excellent

Date of publication
16/04/2018
Date of order
24/03/2018
16/04/2018
Great
5.00
Excellent

Date of publication
07/04/2018
Date of order
15/03/2018
07/04/2018
All okay with item arriving safely.
4.00
Good

Date of publication
03/04/2018
Date of order
08/03/2018
03/04/2018
Very pleased, would use again.
5.00
Excellent

Date of publication
02/03/2018
Date of order
06/02/2018
02/03/2018
Great product with a fast delivery from Spain, but not so quick with the refund still waiting for my money and they have had the boots back over 10 days now.
4.00
Good

Date of publication
14/02/2018
Date of order
19/01/2018
14/02/2018
Good website
Good product
Delivery came earlier than predicted
5.00
Excellent

Date of publication
14/02/2018
Date of order
08/02/2018
14/02/2018
Delivery as and when expected. The netting looks to be of good quality. Contacted the company as received an email suggesting that payment via Paypal had not gone through. Sales person very courteous and efficient in resolving issue.
4.67
Excellent

Date of publication
14/02/2018
Date of order
22/01/2018
14/02/2018
Counterfeit goods
3.00
Fair

Date of publication
13/02/2018
Date of order
21/01/2018
13/02/2018
effortless. There was no confusion, no delay and no trouble.
5.00
Excellent

Date of publication
12/02/2018
Date of order
20/01/2018
12/02/2018
Very pleased overall would recommend
5.00
Excellent

Date of publication
30/01/2018
Date of order
16/12/2017
30/01/2018
Totally frustrated with Trekkin. I ordered a coat on 12th Dec 2017. Once received, the stitching was coming apart in three places on the jacket. I filed a return as per procedure and after much chasing, Trekkin finally arranged a collection on 19th Jan.
It's now 30th Jan and I am fed up of chasing Trekkin. I have no coat, am £160 out of pocket. Do NOT recommend.
1.67
Poor

Date of publication
28/01/2018
Date of order
02/12/2017
28/01/2018
30 emails to customer services and 6 weeks to get a refund for a product that didn't match the description on the website. No idea why Trusted Shops endorse this company.
1.00
Very Poor

Date of publication
26/01/2018
Date of order
30/12/2017
26/01/2018
Very good
4.33
Good

Date of publication
06/01/2018
Date of order
14/12/2017
06/01/2018
Easy and pleasant transaction. Would happily shop again. Thank you very
4.33
Good

Date of publication
04/01/2018
Date of order
12/12/2017
04/01/2018
The order was late. The customer service was diabolical, after numerous calls and attempts at contacting them, after now nearly 4 weeks of continuous attempts I still haven't spoken to the seller. I asked for a refund for the delivery charge and still am waiting. The item was what I wanted it just happened to turn up late on top of the lack of contact I have given all one star's. Very dissapointed
1.00
Very Poor

Date of publication
20/12/2017
Date of order
27/11/2017
20/12/2017
Order arrived as described and ahead of time
5.00
Excellent

Date of publication
19/12/2017
Date of order
24/11/2017
19/12/2017
Very disappointed so far. Nearly 4 weeks since order and still no delivery.
1.00
Very Poor

Date of publication
19/12/2017
Date of order
24/11/2017
19/12/2017
fairly slow delivery but great prices , products and a reliable service
4.67
Excellent

Date of publication
07/12/2017
Date of order
12/11/2017
07/12/2017
Great price for quality jacket. Fast delivery and good communication.
5.00
Excellent

Date of publication
21/10/2017
Date of order
25/09/2017
21/10/2017
good job
5.00
Excellent

Date of publication
15/10/2017
Date of order
22/09/2017
15/10/2017
Fast efficient service
5.00
Excellent

Date of publication
02/08/2017
Date of order
09/07/2017
02/08/2017
Everything excellent - apart from I didn't get the email to say the goods had been despatched. Would definitely use again
5.00
Excellent

Date of publication
23/07/2017
Date of order
29/06/2017
23/07/2017
I was pleased and relieved that the goods arrived in good time
5.00
Excellent

Date of publication
13/07/2017
Date of order
12/07/2017
13/07/2017
I actually returned the goods but I wasn't happy that the return address was Spain and it cost me £9 to return
2.33
Poor

Date of publication
13/07/2017
Date of order
12/07/2017
13/07/2017
Quick delivery with tracking product as described.
5.00
Excellent

Date of publication
13/07/2017
Date of order
12/07/2017
13/07/2017
This is based in Spain be careful if you need to return your items as cost is rediculus
3.67
Good

Date of publication
07/07/2017
Date of order
14/06/2017
07/07/2017
I received everything as expected
4.67
Excellent

Date of publication
22/06/2017
Date of order
30/05/2017
22/06/2017
Arrived on time, was a little worried after reading reviews but I personally recived a good service.
4.00
Good

Date of publication
22/06/2017
Date of order
13/06/2017
22/06/2017
This Retailer is a complete joke.... After having gone past delivery date with no feedback or warning or anything. I reach out to them, to only find out that the product hasn't even left their warehouse because they haven't got it.

Note the product was marked as available when I ordered and paid via PayPal.

Don't buy from these people I'm now waiting to see if they refund for cancellation.
1.00
Very Poor

Trekkinn UK customer reviews

Trekkinn UK

Trekkinn UK was certified by Trusted Shops on 03/04/2012.

Contact
Carrer Pirineus 9,
17460 Celrà (Girona)
Spain
customer@tradeinn.com
Trekkinn UK
Owner
TRADEINN RETAIL SERVICES SL
Carrer Pirineus 9,
17460 Celrà (Girona)
Spain
Authorized representative
David Martin Gayà
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Trekkinn UK in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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