www.catering-appliance.com- Logo - reviews

www.catering-appliance.com 
Reviews:

444 reviews in the last 12 months4,902 total reviews  

www.catering-appliance.com- Logo - reviews

www.catering-appliance.com 
Reviews:

444 reviews in the last 12 months4,902 total reviews  

Review summary

Reviews for www.catering-appliance.com are consistently positive. Customers consistently praise the quick and prompt delivery, with many orders arriving earlier than expected. Customer service is frequently highlighted as helpful, friendly, and professional, with staff often going above and beyond to resolve issues and provide assistance. Many customers also appreciate the competitive prices and overall value for money. Ordering is described as easy and straightforward, both online and over the phone, and staff are often noted as informative and willing to help resolve queries. Efficient handling of issues, such as refunds and product faults, is also positively mentioned. Communication is generally considered good, keeping customers well informed. A few customers, however, noted occasional delivery delays or courier issues. Some also experienced less satisfactory initial responses when handling issues, and there were mentions of either too many or too few updates regarding orders.

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Reviews for catering-appliance.com

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Community member 
1 Reviews
Answer by www.catering-appliance.com
Thank you so much for giving us 5 stars
Community member 
1 Reviews
Answer by www.catering-appliance.com
Thank you so much for giving us 5 stars
Community member 
1 Reviews
The appliance has not worked properly since purchased. Previously in May we were told that the issue was down to user error and were charged £155 for the callout. Now it has the same issue again, a different engineer has said that it needs to have a part replaced so we were charged £155 in May when we shouldn't have been and again this time we had to pay a £240 callout deposit which I expect to now be refunded. The appliance should not have a faulty part when it has hardly been used.
Community member 
1 Reviews
Great well made item and arrived quick
Answer by www.catering-appliance.com
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
Community member 
1 Reviews
Answer by www.catering-appliance.com
Thank you so much for giving us 5 stars
Community member 
1 Reviews
Answer by www.catering-appliance.com
Thank you for your feedback and for being a loyal customer over the years. We’re very sorry for the frustration caused by the issues with your recent order. We completely understand how inconvenient it was to have multiple collection attempts and delays before the refund could be processed. We want to assure you that we took immediate action, coordinating with the supplier to arrange collections and ultimately ensuring your refund was issued as quickly as possible. Your feedback helps us improve our processes to prevent this from happening in the future. We appreciate your patience and hope to have the opportunity to restore your confidence in our service.
Community member 
1 Reviews
Delivery - it was left at another church, unsigned for.
Answer by www.catering-appliance.com
I understand you have now received the unit. Please accept our apologies that this happened. Thank you for making us aware of this. This has been reported to Fedex to ensure it does not happen again.
Community member 
1 Reviews

Fridge

Product as detailed. Excellent service. Would definitely use again.
Answer by www.catering-appliance.com
Thank you for giving us 5 stars
Community member 
1 Reviews
fast delivery and great price
Answer by www.catering-appliance.com
That is great to hear! Thank you for your review; it is very much appreciated.
Community member 
2 Reviews
Answer by www.catering-appliance.com
Thank you so much for giving us 5 stars
Community member 
1 Reviews
Order came on time but potato peeler poor. Been using these since college days in the 70s and always preferred these to any others. New one blunt!
Answer by www.catering-appliance.com
We are so sorry to hear this. My colleague Jim will be in touch regarding a refund.
Community member 
3 Reviews
Answer by www.catering-appliance.com
Thank you so much for giving us 5 stars
Community member 
1 Reviews
So far so good, the team on the phone was amazing, delivery drive was brilliant and wait for me to unpack the good.
Answer by www.catering-appliance.com
Thanks so much. We’re glad our team and delivery driver provided a great experience. Enjoy your new equipment.
Community member 
1 Reviews

Great prices and great delivery

I was after a particular brand and model of crockery and found this place to be the most cheapest. I was surprised how fast delivery was as well. Very satisfied and would recommend.
Answer by www.catering-appliance.com
Thank you for your feedback! We’re pleased to hear you found the crockery you were looking for at a great price and that it arrived quickly. We really appreciate your recommendation!
Community member 
1 Reviews
Really helpful customer service and excellent dispatch/delivery notifications.
Answer by www.catering-appliance.com
Thats great to hear, thank you for letting us know.
Community member 
2 Reviews
Speed of delivery
Answer by www.catering-appliance.com
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Community member 
1 Reviews
I asked for a refund which came through propmtly
Answer by www.catering-appliance.com
Thank you for sharing your experience, please let us know what we can do to reach 5 stars.
Community member 
1 Reviews
Turned up as described and on time. What’s more to ask. All good.
Answer by www.catering-appliance.com
Thats great to hear, thank you for sharing.
Community member 
1 Reviews
Answer by www.catering-appliance.com
Thank you so much for giving us 5 stars
Community member 
1 Reviews
Great Service Ordered new commercial fridge Friday afternoon. It arrived at 9 am the following Monday . They installed it in the kitchen and took all the packaging away. Very good value. Cant fault them.
Answer by www.catering-appliance.com
Thank you so much for your great feedback! We're really pleased to hear the delivery and installation went smoothly and that you’re happy with the value and service. If you ever need anything else, we’re always here to help!