www.catering-appliance.com- Logo - reviews

www.catering-appliance.com 
Reviews:

444 reviews in the last 12 months4,902 total reviews  

www.catering-appliance.com- Logo - reviews

www.catering-appliance.com 
Reviews:

444 reviews in the last 12 months4,902 total reviews  

Review summary

Reviews for www.catering-appliance.com are consistently positive. Customers consistently praise the quick and prompt delivery, with many orders arriving earlier than expected. Customer service is frequently highlighted as helpful, friendly, and professional, with staff often going above and beyond to resolve issues and provide assistance. Many customers also appreciate the competitive prices and overall value for money. Ordering is described as easy and straightforward, both online and over the phone, and staff are often noted as informative and willing to help resolve queries. Efficient handling of issues, such as refunds and product faults, is also positively mentioned. Communication is generally considered good, keeping customers well informed. A few customers, however, noted occasional delivery delays or courier issues. Some also experienced less satisfactory initial responses when handling issues, and there were mentions of either too many or too few updates regarding orders.

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Reviews for catering-appliance.com

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Community member 
1 Reviews
Machine fantastic works well. Shame the delivery was on the wrong day and the onerous terms and conditions were one way traffic.
Answer by www.catering-appliance.com
We are sorry to hear about your delivery issues but pleased that the Machine is working well for you. The positives have out wieighed the negatives.
Community member 
1 Reviews
Answer by www.catering-appliance.com
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
Community member 
1 Reviews
Answer by www.catering-appliance.com
Thank you for leaving 5 stars
Community member 
1 Reviews
Excellent service , from the start to delivery
Answer by www.catering-appliance.com
Thank you for taking the time to leave a review, it is very much appreciated.
Community member 
1 Reviews
Answer by www.catering-appliance.com
Thank you so much for giving us 5 stars
Community member 
1 Reviews
Answer by www.catering-appliance.com
Thank you so much for taking the time to give us 5 stars
Community member 
3 Reviews
Answer by www.catering-appliance.com
Thank you so much for giving us 5 stars
Community member 
1 Reviews
I rang and asked before I ordered about whether the height of fridge included the wheels and i was told yes. It actually did not include the wheels and was much taller than expected so caused enormous problems and had to be dropped outside of building as the delivery guys couldn’t get it in. (They did try). Other than that service was excellent but would not have ordered if I had known about the correct height which was why i asked.
Answer by www.catering-appliance.com
Thank you for your feedback and for letting us know about your experience. We’re very sorry for the confusion regarding the fridge height and the issues it caused during delivery. We understand how frustrating this must have been, especially since you asked beforehand for clarification. We appreciate your kind words about our service and will use your feedback to ensure our product information is clearer and that our team provides accurate guidance in the future. If there’s anything we can do to assist further, please don’t hesitate to reach out.
Community member 
1 Reviews
Answer by www.catering-appliance.com
Thank you so much for giving us 5 stars
Community member 
1 Reviews
Answer by www.catering-appliance.com
Thank you so much for giving us 5 stars
Community member 
1 Reviews
Answer by www.catering-appliance.com
Thank you so much for giving us 5 stars
Community member 
1 Reviews
Admittedly we ordered the wrong size shelves, we reordered the correct size and then were told we had to pay for delivery which was fine and that we would receive a refund minus 25% restocking fee. I think this is astronomical and unfair to a charge a school this amount.
Answer by www.catering-appliance.com
Thank you for your review — we’re really sorry to hear about your experience. We completely understand your concerns regarding the restocking fee. As these shelves are supplied via the manufacturer, we are subject to their returns policy, which includes a 25% restocking charge for incorrectly ordered items. To try and help avoid this cost for you, we arranged for the items to be returned to our own warehouse instead. Unfortunately, as the return was arranged via your own courier, the parcel arrived with damage. Because of this, we’re unable to process a refund, and any claim would need to be raised directly with the courier used. We appreciate this isn’t the outcome you were hoping for, and we’re very sorry for the frustration caused. If there’s anything further we can do to assist or support you with the courier claim, please don’t hesitate to get in touch.
Community member 
1 Reviews
I got my stainless steel as I wanted and on time.
Answer by www.catering-appliance.com
That is great to hear, thank you for sharing with us.
Community member 
1 Reviews
Answer by www.catering-appliance.com
Thank you so much for giving us 5 stars
Community member 
1 Reviews
Nice purchase, nice service
Answer by www.catering-appliance.com
Thank you for leaving us 5 stars!
Community member 
1 Reviews
wide range of goods
Answer by www.catering-appliance.com
Thank you for taking the time to leave us 4 stars. Please let us know what we can do to reach 5 stars.
Community member 
1 Reviews
The item was damage when delivery but the team sort thing out really quick and sent the new one out strange away. Good work
Answer by www.catering-appliance.com
Sorry for the initial problem, but we're happy our team resolved it quickly. Thanks for your positive feedback!
Community member 
1 Reviews
Great service and quality products. Prompt delivery
Answer by www.catering-appliance.com
Thank you for your kind words & lovely review.
Community member 
2 Reviews
Answer by www.catering-appliance.com
Thank you so much for giving us 5 stars
Community member 
1 Reviews
Answer by www.catering-appliance.com
Thank you so much for giving us 5 stars