Reviews for www.catering-appliance.com are consistently positive. Customers consistently praise the quick and prompt delivery, with many orders arriving earlier than expected. Customer service is frequently highlighted as helpful, friendly, and professional, with staff often going above and beyond to resolve issues and provide assistance. Many customers also appreciate the competitive prices and overall value for money. Ordering is described as easy and straightforward, both online and over the phone, and staff are often noted as informative and willing to help resolve queries. Efficient handling of issues, such as refunds and product faults, is also positively mentioned. Communication is generally considered good, keeping customers well informed.
A few customers, however, noted occasional delivery delays or courier issues. Some also experienced less satisfactory initial responses when handling issues, and there were mentions of either too many or too few updates regarding orders.
This text was automatically created by an AI system from user reviews.
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Reviews for catering-appliance.com
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Community member
2 Reviews
super helpful service
Answer by www.catering-appliance.com
Thank you for your 5-star review! We very much appreciate your feedback.
Community member
1 Reviews
Absolutely amazing customer service from Lucy - definitely will use this company again !
Fantastic communication throughout the order and delivery process which was not straight forward due to our location. A big thank you to Lucy for taking the time to make sure that the delivery had no issues.
Answer by www.catering-appliance.com
"Thank you so much for your kind words! We’re thrilled to hear that Lucy provided exceptional service and made the delivery process smooth despite the challenges with your location. We’ll be sure to pass on your thanks to her. We look forward to helping you again soon!"
Community member
1 Reviews
Excellent customer service when I had a damaged item. It was replaced the very same day! Thank you.
Answer by www.catering-appliance.com
That is great to hear, thank you for sharing.
Community member
1 Reviews
The item is very good, I love it and I recommend all of my friends to buy here. Many thanks
Answer by www.catering-appliance.com
We are so pleased to hear this, thank you for your kind words.
Community member
1 Reviews
Answer by www.catering-appliance.com
Thank you for leaving us 5 stars!
Community member
1 Reviews
Answer by www.catering-appliance.com
Thank you for leaving us 5 stars!
Community member
1 Reviews
Straight forward and fast delivery. Good prices as well. Will definately use again!
Answer by www.catering-appliance.com
That is great to hear, thank you for letting us know.
Community member
1 Reviews
Incredibly fast delivery just before christmas
Answer by www.catering-appliance.com
That is great to know. We look forward to hearing from you again soon.
Community member
1 Reviews
Fast and efficient service. Appliance was delivered next day as promised.
Answer by www.catering-appliance.com
We are pleased to hear this. Thank you for sharing your positive experience.
Community member
1 Reviews
Answer by www.catering-appliance.com
Thank you for leaving us 5 stars!
Community member
1 Reviews
I soaked the pieces in water for about an hour and and one piece turned rusty
Answer by www.catering-appliance.com
Thank you for taking the time to share your experience. We’re sorry to hear that one of the pieces developed rust.
The CB943 Meat Mincer is designed for hand washing only, and the removable metal parts should not be soaked.
Prolonged immersion in water can cause surface oxidation on steel components. For best results, wash the parts briefly in warm, soapy water, dry them thoroughly immediately afterwards, and lightly lubricate with cooking oil before reassembly — as outlined in the user manual.
If you’d like, our support team can guide you on cleaning and maintenance tips to prevent this from happening again. This is also documented in your appliance care document, which you should have received with the product.
Community member
1 Reviews
Answer by www.catering-appliance.com
Thank you for leaving us 5 stars!
Community member
1 Reviews
Very quick delivery.
Answer by www.catering-appliance.com
Please let us know what we can do to reach 4 stars.
Community member
2 Reviews
Answer by www.catering-appliance.com
Thank you for leaving us 5 stars!
Community member
1 Reviews
Great Service fast delibvery and very…
Great Service fast delivery and very knowledgeable staff
Answer by www.catering-appliance.com
That is great to hear! Thank you for your review; it is very much appreciated.
Community member
1 Reviews
Answer by www.catering-appliance.com
Thank you for leaving 5 stars
Community member
1 Reviews
Answer by www.catering-appliance.com
Thank you for leaving 5 stars
Community member
1 Reviews
bad delivery experience
Thank you for your response.
However, the refund I have received does not reflect the full amount I originally paid. Deductions have been made, and I do not accept these charges.
I do not believe it is fair or reasonable for money to be removed from my payment when the issue was not caused by any fault on my part. Regardless of your stated delivery terms, I expect the full amount I paid to be refunded to me.
Please provide a full breakdown of the total amount paid, the amount refunded, and the exact charges deducted. I also request that the outstanding balance be refunded without further delay.
I look forward to your prompt resolution of this matter.
Answer by www.catering-appliance.com
Hi there, as per our correspondence on the 12th February, a full refund was issued to you. Many thanks.
Community member
1 Reviews
Oven Spares
Easy to order and a quick turnaround.
Answer by www.catering-appliance.com
Thank you for taking the time to leave a review, it is very much appreciated
Community member
1 Reviews
Answer by www.catering-appliance.com
Hi there, I can see you have had an issue with your ice machine & a warranty request was processed. I trust everything has now been sorted. If not, please get in touch.
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