www.catering-appliance.com- Logo - reviews

www.catering-appliance.com 
Reviews:

441 reviews in the last 12 months4,902 total reviews  

www.catering-appliance.com- Logo - reviews

www.catering-appliance.com 
Reviews:

441 reviews in the last 12 months4,902 total reviews  

Review summary

Reviews for www.catering-appliance.com are consistently positive. Customers consistently praise the quick and prompt delivery, with many orders arriving earlier than expected. Customer service is frequently highlighted as helpful, friendly, and professional, with staff often going above and beyond to resolve issues and provide assistance. Many customers also appreciate the competitive prices and overall value for money. Ordering is described as easy and straightforward, both online and over the phone, and staff are often noted as informative and willing to help resolve queries. Efficient handling of issues, such as refunds and product faults, is also positively mentioned. Communication is generally considered good, keeping customers well informed. A few customers, however, noted occasional delivery delays or courier issues. Some also experienced less satisfactory initial responses when handling issues, and there were mentions of either too many or too few updates regarding orders.

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Reviews for catering-appliance.com

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1 Reviews
No reason to not offer 100% refunds on things as a base rule. There should be an extenuating circumstance clause and not a scalp.
Answer by www.catering-appliance.com
Thank you for your review. I can see that we contacted the supplier on your behalf and a refund was authorised, but we did not receive a response from you to proceed further. We have to work with the industry standard restocking fee, which we are charged via our supplier. We will always attempt to negotiate if an alternative product is ordered. We’re always here to help resolve any issues, and we appreciate your feedback regarding our refund policy. Your comments will be shared with the relevant team for review. If you’d still like assistance with this matter, please don’t hesitate to get in touch.