Reviews for www.catering-appliance.com are consistently positive. Customers consistently praise the quick and prompt delivery, with many orders arriving earlier than expected. Customer service is frequently highlighted as helpful, friendly, and professional, with staff often going above and beyond to resolve issues and provide assistance. Many customers also appreciate the competitive prices and overall value for money. Ordering is described as easy and straightforward, both online and over the phone, and staff are often noted as informative and willing to help resolve queries. Efficient handling of issues, such as refunds and product faults, is also positively mentioned. Communication is generally considered good, keeping customers well informed.
A few customers, however, noted occasional delivery delays or courier issues. Some also experienced less satisfactory initial responses when handling issues, and there were mentions of either too many or too few updates regarding orders.
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Reviews for catering-appliance.com
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Community member
1 Reviews
Easy to find what I wanted and excellent value
Easy to find what I wanted and excellent calue
Answer by www.catering-appliance.com
"Thank you for your kind feedback! We're glad you found what you needed easily and enjoyed excellent value. We look forward to helping you again soon!"
Community member
1 Reviews
Answer by www.catering-appliance.com
Thank you for giving us 5 stars
Community member
1 Reviews
Answer by www.catering-appliance.com
Thank you for taking the time to give us 5 stars
Community member
1 Reviews
Straightforward deal
Answer by www.catering-appliance.com
Thank you for letting us know!
Community member
1 Reviews
Answer by www.catering-appliance.com
Thank you for taking the time to give us 5 stars
Community member
1 Reviews
Once chosen, delivery was as advertised.
Answer by www.catering-appliance.com
Thank you for letting us know.
Community member
1 Reviews
Very good
Answer by www.catering-appliance.com
Thank you for taking the time to give us 5 stars
Community member
1 Reviews
Great products and very quick delivery
Answer by www.catering-appliance.com
"Thank you for your kind words! We're glad you’re happy with our products and quick delivery. Looking forward to helping you again soon!"
Community member
1 Reviews
Excellent service
Excellent website, service and prompt delivery.
Answer by www.catering-appliance.com
"Thank you for your wonderful feedback! We're delighted you had a great experience with our website, service, and prompt delivery. We look forward to serving you again!"
Community member
1 Reviews
Great customer service and very responsive.
Answer by www.catering-appliance.com
"Thank you for your kind words! We're glad you found our customer service responsive and helpful. We look forward to assisting you again!"
Community member
1 Reviews
Answer by www.catering-appliance.com
Thank you for taking the time to give us 5 stars
Community member
1 Reviews
states next day delivery, took 3 days for delivery and no one can give any info on why it is delayed.
Community member
1 Reviews
Answer by www.catering-appliance.com
Thank you for taking the time to give us 5 stars
Community member
1 Reviews
Great delivery which was securely packaged.
Answer by www.catering-appliance.com
"Thank you for your feedback! We're glad your delivery was secure and met your expectations. We look forward to serving you again!"
Community member
1 Reviews
Community member
1 Reviews
Answer by www.catering-appliance.com
Thank you for taking the time to give us 5 stars
Community member
1 Reviews
Hopeless Delivery System and not Next Day
Your delivery system with Parcelforce was terrible. The Next Day Delivery you advertised on the website didn't arrive. I stayed in til 7pm the following day having got an email saying it was Def on the lorry. Then it was returned to the depot at 6.50 pm as they ' couldn't find the address' despite not attempting to ring me. I was supposed to ring an automated number to rearrange but after an hour on hold I gave up. The parcel arrived 34 days later, box damaged , unsigned for by me and left in the wrong place. Your own customer service was at least contactable but were dismissive about the problems this caused me. Terrible!
Answer by www.catering-appliance.com
Thank you for sharing your experience with us. We’re very sorry to hear about the significant issues you faced with your delivery and the frustration it caused. While our delivery schedules are organised by our suppliers, we understand that this does not lessen the inconvenience you experienced with Parcelforce.
The delay, lack of communication, and condition in which your parcel arrived are unacceptable, and we sincerely apologise for the trouble this has caused. We also regret that our customer service did not meet your expectations—we always aim to provide helpful and supportive assistance.
We appreciate your patience, and we’re committed to improving our processes and working with our delivery partners to ensure this doesn’t happen again.
Thank you for bringing this to our attention
Community member
1 Reviews
Ordering was easy and delivery was quick
Answer by www.catering-appliance.com
"Thank you for your feedback! We're glad to hear ordering was easy and delivery was quick. We appreciate your support and look forward to serving you again!"
Community member
1 Reviews
Good price and next-day delivery
Answer by www.catering-appliance.com
"Thanks for your feedback! We're happy you enjoyed our good price and next-day delivery. Looking forward to helping you again soon!"
Community member
2 Reviews
Answer by www.catering-appliance.com
Thank you for giving us 5 stars
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