Thank you for giving us 5 stars

Thank you for your feedback, and we’re sorry for the inconvenience caused by the packaging. We appreciate you bringing this to our attention and will make sure to pass this on to our suppliers to improve their packaging to prevent this in the future. We’re glad you’ve received your replacement, and we hope it arrived safely this time!

Great to hear, thank you for letting us know!

"Thank you for your great feedback! We're glad you found the website easy to navigate and that the delivery met your expectations. We appreciate your custom!"

Thank you for your kind words! We’re glad you’re happy with the price, delivery speed, and our customer communication. We appreciate your custom.

Thank you for giving us 5 stars

Thank you for letting us know! We’re happy to hear your product arrived on time and in good condition. If you need any further assistance, feel free to reach out. Enjoy your purchase!

Thank you for giving us 5 stars

Thank you for giving us 5 stars

Thank you for your kind feedback! We’re happy to provide good prices and reliable service. We appreciate your continued support!"

"Thank you for your feedback. We completely understand how helpful delivery into the building and a narrower time slot would be. Unfortunately, as we're dependent on our suppliers and couriers, and as stated in our terms and conditions, deliveries are to the kerbside only. We’ll certainly pass your comments on to our logistics partners and do our best to assist wherever possible within these limits. We appreciate your understanding."

Thank you for giving us 5 stars

Thank you for giving us 5 stars

Thank you for giving us 5 stars

"Thank you! We're pleased to hear everything went smoothly and arrived quickly. We appreciate your business and look forward to serving you again."

"Thank you! We’re glad you were pleased with our fast service and delivery. We look forward to serving you again!"

Thank you for your feedback, and we’re sorry to hear about your experience. We always aim to make deliveries as smooth as possible, but in this case our carrier was unable to deliver due to the address being within a fully pedestrianised zone where stopping is not permitted. (We had not been made aware of this when you placed your order) Unfortunately, this meant the driver could not safely unload the unit. We did try to work with you and the manufacturer to arrange alternatives — including meeting at an accessible unloading point, arranging a pre-10am slot (which was requested in your instructions), or delivering to another suitable location — in order to avoid further failed attempts or additional charges. We understand the situation was frustrating, and we’re sorry it wasn’t possible to complete the delivery despite multiple attempts to find a workable solution. Your order has now been cancelled and is being processed in line with the manufacturer’s delivery and return terms. If you would like to discuss this further or if we can assist you with a future order to a non-restricted delivery area, please feel free to contact us directly. We’re always happy to help.

Thank you so much for your kind feedback! We’re delighted to hear that you found our team helpful and knowledgeable throughout the entire process. We’re always here to support you!

Thank you for your feedback. We’re very sorry for the inconvenience caused by the delayed delivery and the damaged item. We understand how frustrating this must have been. We can confirm that the damaged item has since been uplifted and replaced. While we strive to ensure all orders arrive in perfect condition, we are dependent on our suppliers and the couriers they use. Initially, we had discussed a damage allowance option with you, which you chose not to proceed with. We sincerely regret that your experience did not meet your expectations and appreciate your patience throughout the resolution process. Your feedback helps us improve our communication and service.

Thank you for giving us 5 stars