www.catering-appliance.com- Logo - reviews

www.catering-appliance.com 
Reviews:

441 reviews in the last 12 months4,902 total reviews  

www.catering-appliance.com- Logo - reviews

www.catering-appliance.com 
Reviews:

441 reviews in the last 12 months4,902 total reviews  

Review summary

Reviews for www.catering-appliance.com are consistently positive. Customers consistently praise the quick and prompt delivery, with many orders arriving earlier than expected. Customer service is frequently highlighted as helpful, friendly, and professional, with staff often going above and beyond to resolve issues and provide assistance. Many customers also appreciate the competitive prices and overall value for money. Ordering is described as easy and straightforward, both online and over the phone, and staff are often noted as informative and willing to help resolve queries. Efficient handling of issues, such as refunds and product faults, is also positively mentioned. Communication is generally considered good, keeping customers well informed. A few customers, however, noted occasional delivery delays or courier issues. Some also experienced less satisfactory initial responses when handling issues, and there were mentions of either too many or too few updates regarding orders.

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Reviews for catering-appliance.com

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Community member 
1 Reviews
okay
Answer by www.catering-appliance.com
Thank you for taking the time to leave a review, please let us know what we need to do to reach 5 stars.
Community member 
1 Reviews
Answer by www.catering-appliance.com
Thank you for giving us 5 stars.
Community member 
1 Reviews
Excellent panini press and delivered on time as promised.
Answer by www.catering-appliance.com
Thank you for your review! We’re delighted to hear you’re enjoying your new panini press and that delivery arrived right on time. We really appreciate your feedback and look forward to helping you again in the future.
Community member 
1 Reviews
Answer by www.catering-appliance.com
Thank you for giving us 5 stars.
Community member 
1 Reviews
Very professional and efficient
Community member 
1 Reviews
Answer by www.catering-appliance.com
Thank you for giving us 5 stars.
Community member 
1 Reviews
Answer by www.catering-appliance.com
Thank you for giving us 4 stars. Please let me know what we need to do to reach 5 stars.
Community member 
1 Reviews
Answer by www.catering-appliance.com
Thank you for giving us 5 stars.
Community member 
1 Reviews

Ice Machine

Delivery on time, Hoshizaki IM-100PE, appears to be a great piece of kit
Answer by www.catering-appliance.com
Thats great to hear, thank you for the feedback.
Community member 
1 Reviews
Answer by www.catering-appliance.com
Thank you for giving us 5 stars.
Community member 
1 Reviews
Answer by www.catering-appliance.com
Thank you for giving us 5 stars.
Community member 
1 Reviews
Quick delivery - equipment in stock - very simple process.
Answer by www.catering-appliance.com
Thank you for your feedback! We’re delighted to hear that your experience was positive. We look forward to serving you again in the future.
Community member 
1 Reviews
Very good and quality
Community member 
1 Reviews
Answer by www.catering-appliance.com
Hi there I have just investigated your review, and I can see that your order process did not go as smoothly as it should have. While the issue was caused by a courier misroute, we fully appreciate that this still resulted in delay and inconvenience for you. We arranged a replacement as quickly as possible and have now processed the credit for the duplicate items returned. Thank you for your patience and for working with us to resolve the matter. This is not the experience we aim to provide, and we truly value your feedback. We apologise for any inconvenience caused.
Community member 
1 Reviews
Very Good service, Excellent customer services from Lucy Hill .
Answer by www.catering-appliance.com
Thank you for your feedback. We’re delighted to hear that Lucy provided excellent service and will pass on your kind words.
Community member 
1 Reviews
Answer by www.catering-appliance.com
Thank you for giving us 5 stars.
Community member 
2 Reviews
Great people on the telephone made the process easy as usual.
Answer by www.catering-appliance.com
Thank you! We’re glad our team made the process easy for you, and we really appreciate your continued support.
Community member 
1 Reviews
Answer by www.catering-appliance.com
Thank you for giving us 5 stars
Community member 
1 Reviews
Our table should’ve arrived on the 11th delayed by one day still didn’t turn up on the 12th. Called they said it would come on the 13th still no table. Called again and apparently DHL have lost it so they are sending it today. The company itself have been very helpful but Delivery been atrocious with absolutely no communication and we’ve had to stay in for 5 occasions waiting for it. Let’s see if it arrives today
Answer by www.catering-appliance.com
We are very sorry to hear that you haven't had a great experience with DHL . Looking at your case notes I can see we suggested a replacement or requested a damage allowance to keep the table. I can see you opted for the latter. I have ensured your experience is passed oto DHL. Please accept our apologies once again.
Community member 
1 Reviews
Great price and fast delivery
Answer by www.catering-appliance.com
delivery quick. We look forward to helping you again in the future.