Reviews for www.catering-appliance.com are consistently positive. Customers consistently praise the quick and prompt delivery, with many orders arriving earlier than expected. Customer service is frequently highlighted as helpful, friendly, and professional, with staff often going above and beyond to resolve issues and provide assistance. Many customers also appreciate the competitive prices and overall value for money. Ordering is described as easy and straightforward, both online and over the phone, and staff are often noted as informative and willing to help resolve queries. Efficient handling of issues, such as refunds and product faults, is also positively mentioned. Communication is generally considered good, keeping customers well informed.
A few customers, however, noted occasional delivery delays or courier issues. Some also experienced less satisfactory initial responses when handling issues, and there were mentions of either too many or too few updates regarding orders.
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Reviews for catering-appliance.com
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Community member
1 Reviews
Great price and great delivery. Will definitely use again.
Answer by www.catering-appliance.com
Thanks so much! We’re glad you had a great experience and can’t wait to welcome you back.
Community member
1 Reviews
Always great service and deliveries on time.
Answer by www.catering-appliance.com
Thank you for your continued trust in us. We're delighted to know our service and delivery meet your expectations every time.
Community member
1 Reviews
Answer by www.catering-appliance.com
Thank you for giving us 5 stars
Community member
1 Reviews
Profesional and quick service
Answer by www.catering-appliance.com
Thank you for sharing
Community member
1 Reviews
Answer by www.catering-appliance.com
Thank you for sharing your experience.
Community member
1 Reviews
Outstanding service
Outstanding customer service
Answer by www.catering-appliance.com
Thank you for sharing your positive experience
Community member
1 Reviews
Answer by www.catering-appliance.com
Thank you for giving us 5 stars
Community member
1 Reviews
Answer by www.catering-appliance.com
We’re sorry to see your review and that your experience regarding changing your dishwasher order didn’t meet expectations.
We’d just like to clarify that we arranged the return of your original unit with the supplier, waiving the standard restocking fee on the basis of your new purchase, and keeping the transport charge to a minimum. A replacement machine was ordered and delivered as requested, and we worked closely with the supplier to coordinate the collection and refund.
There was a delay during collection due to access timing and pallet requirements, which unfortunately led to a rebooking with the carrier. However, we continued to liaise on your behalf throughout and ensured your refund was processed as quickly as possible once the unit was returned.
We’re pleased the refund has now been completed, and we remain available should you need any further assistance with your current machine.
Community member
1 Reviews
Everything about dealing with this company is straightforward!
Answer by www.catering-appliance.com
Thanks so much! We’re glad you found everything simple and hassle-free.
Community member
2 Reviews
Answer by www.catering-appliance.com
Thank you for giving us 5 stars
Community member
1 Reviews
great service , quick delivery
Answer by www.catering-appliance.com
That's great to hear, thank you for sharing your experience.
Community member
1 Reviews
Always sending short.
When contact customer service we get no reply..
Answer by www.catering-appliance.com
Thank you for your feedback. We’re sorry for any confusion regarding your order. A few items were unexpectedly delayed by our manufacturer due to unforeseen circumstances. As soon as they were ready, we sent them out immediately to ensure you received them as quickly as possible.
We always aim to respond promptly to customer inquiries and regret if any of our messages didn’t reach you. Please reach out directly on 01539 760 650 if you need further assistance—we'll be happy to help.
Community member
1 Reviews
The staff in servicing were great - many thanks especially to Tina
Community member
1 Reviews
we are still wait one of our order 3…
all about is ok.
delivery driver drop off on roadand not help full peson
Answer by www.catering-appliance.com
Thank you for your feedback. We’re sorry to hear about your experience with the delivery. We are still waiting on one of your orders, and we’ll make sure it is resolved as quickly as possible.
We also appreciate you letting us know about the delivery issue, and we’ll address this with our team to improve future service. Thank you for your patience.
Community member
1 Reviews
Delivered to the specified time without any problems!
Answer by www.catering-appliance.com
Thanks so much! We’re happy everything went as plann
Community member
2 Reviews
Answer by www.catering-appliance.com
Thank you for giving us 5 stars
Community member
1 Reviews
Prompt and profesional service
Answer by www.catering-appliance.com
Thanks so much! We’re happy to know our service met your expectations.
Community member
1 Reviews
Prompt delivery.
Answer by www.catering-appliance.com
That's great to hear, thank you for letting us know.
Community member
1 Reviews
Maybe a dispatch email and a day/ time slot of when I could expect the goods to arrive.
Answer by www.catering-appliance.com
We appreciate your input. While our delivery process may differ from other suppliers, we understand the value of clear communication regarding dispatch and delivery times, and we’ll review how we can make this part of our service clearer in the future.
Community member
1 Reviews
Answer by www.catering-appliance.com
Thank you for giving us 5 stars
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