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  • Check processing status
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  • Comment on ratings
  • Process warranty claim
  • Book additional options

You are an online retailer?

Show you're trustworthy - get more and better traffic.

No, I'm a consumer

Shop online with peace of mind


online retailers have been awarded the European trustmark


genuine reviews for customers, by customers


orders secured by buyer protection

Trusted Shops requires online shops to commit to a code of conduct before awarding the European trustmark. With the combination of Trusted Shop's money-back guarantee and the Customer reviews system you are able to order online with confidence.

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One of 17,913 member shops

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“Microsoft Store use Trusted Shops to demonstrate our commitment to a serious business approach, data protection and first class delivery services.”

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“Trusted Shops' certification increased customer satisfaction and the perception of our high quality service.”




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“The partnership with Trusted Shops helps us to convince customers of VACANDO of its high (quality) standards and degree of reliability.”



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“Especially in regards to our products, individual tailor made fashion, the confidence of our customers is essential. Our partnership with TrustedShops strengthens this confidence.”
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We require retailers to meet our
Code of Conduct

Find out here what criteria shops must commit to. Some of them are explained by our legal specialist in the video.


What is required  

Protect your purchase!

Every shop that has been awarded the Trusted Shops Seal of Approval, offers a reliable buyer protection. So that you can safely give up and pay orders!


Buyer Protection  

Free whitepaper on the CRD

Prepare your shop today to be compliant with the amended consumer protection regulations in June. Whitepaper with useful and realisable tips!

Free whitepaper download  

Do you need help?

Is a shop bearing the Seal of Approval without authorisation?

We'll help you  

Are you an online retailer?

With the trustmark you can show your customers that you are reliable, and with buyer protection you can offer them more security.

More information