Review summary
Customers consistently praise the high quality, pigmentation, and longevity of the products. The wide and innovative color selection is highly appreciated, with many noting the beautiful pigmentation and frequent new additions. Many customers are also pleased with fast or efficient delivery, and several highlight prompt support and effective problem resolution from customer service. However, some customers mention issues with packaging defects, product leakage, and excessive or wasteful packaging. There are also reports of damaged or broken packaging upon arrival. A few customers express frustration with late deliveries or lack of tracking, and some complain about poor or unresponsive customer service.
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Everything you need for great nails
Great choice of colours and many innovative products. I absolutely love Liquid Acrigel, it's nothing short of a miracle for someone with very weak nails. I can do my own manicure now and it looks as good and lasts as long as salon gel nails. Love!
Reply from https://passionebeauty.com/en_gb
Thank you so much for your positive feedback, it means the world to us ❤️ We’re thrilled to hear how much you love Liquid Acrigel and we’re so happy you’re enjoying it!
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Fab product and quick and efficient service. Would definitely recommend
Reply from https://passionebeauty.com/en_gb
Thank you so much for your kind words and for taking the time to share them. We look forward to continuing this journey with you ❤️
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I think the quality of the products are amazing. On the website some of the colours seem a little different than in real life, but not too much to cause any disappointment. My favourites are the Optical gel products.
Reply from https://passionebeauty.com/en_gb
Hello! Thank you very much for your positive feedback. It makes us very happy to know that we have met all your expectations. We hope your next shopping experience will be just as satisfactory, thank you for choosing us! ❤️
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Really nice products, delivery very good too.
Reply from https://passionebeauty.com/en_gb
Hello! Thank you very much for your positive feedback. It makes us very happy to know that we have met all your expectations ❤️
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My gel arrived open. All leaking and sticky. So can’t be really used as I don’t know for how long it was opened. Hopefully, can get refund or new gel can be sent.
Paid quick delivery, but received my order after a week.
Reply from https://passionebeauty.com/en_gb
Hi, thank you for your feedback. We’re really sorry to hear about the issue with your gel, it looks like a small amount may have leaked during transit. We saw that you got in touch with us right away, and our customer service team was happy to send a replacement straight away to make sure you received it quickly.
Usually, our orders arrive within 48/72 hours, so we’re sorry for the delay, the courier must have had an issue during transit and we apologise about it.
We hope you’re enjoying the new builder gel and really appreciate your patience ❤️
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Gorgeous colours & collections
Reply from https://passionebeauty.com/en_gb
Thank you very much for your positive feedback, it means a lot to us 😊 We hope your next shopping experience will be just as satisfactory, thank you for choosing us! ❤️
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Colors are stunning pigment is lovely and textured finish is great.
Genius Biab is lovely to file and not a nightmare.
Reply from https://passionebeauty.com/en_gb
Thank you so much for your lovely feedback! 🥰 We're so glad Genius BIAB is easy to file and a pleasure to work with! ❤️
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Never get a tracking number for my orders and always late!
Reply from https://passionebeauty.com/en_gb
Hi Giulia! Thank you for your feedback.
We’re sincerely sorry for the inconvenience with your first shipment, which was unfortunately lost by the courier. As soon as we became aware of the issue, as you know we arranged a replacement immediately to put things right.
Regarding your most recent order, it was dispatched promptly and delivered within 48 hours. When you contacted us, we confirmed that the parcel had been left in your designated safe place as requested a few days before.
Tracking details are always provided by the courier once an order is shipped, but if you ever have difficulty finding them, our team will be happy to assist you. Thank you for your patience and understanding ❤️
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Nails products
I’m so happy with this product colour amazing basis and tops absolutely love it
Reply from https://passionebeauty.com/en_gb
Thank you so much for your lovely feedback, it means the world to us ❤️
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