Review summary
Customers consistently praise the high quality and effectiveness of the products offered. Many also appreciate the wide variety and frequent updates to the product range, especially the color selection. Customer service is mostly viewed positively by shoppers, with multiple reviews highlighting helpful and responsive staff. However, delivery speed and reliability receive mixed feedback; while some customers experience quick service, others have reported delays or issues. Packaging is a common concern, as some buyers note excessive or broken packaging, though a few acknowledge that their items arrived securely. Additionally, a minority of reviewers mention a lack of response or slower assistance from customer service.
This text was automatically created by an AI system from user reviews.
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Reply from https://passionebeauty.com/en_gb
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Fab product and quick and efficient service. Would definitely recommend
Reply from https://passionebeauty.com/en_gb
Thank you so much for your kind words and for taking the time to share them. We look forward to continuing this journey with you ❤️
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Really nice products, delivery very good too.
Reply from https://passionebeauty.com/en_gb
Hello! Thank you very much for your positive feedback. It makes us very happy to know that we have met all your expectations ❤️
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My gel arrived open. All leaking and sticky. So can’t be really used as I don’t know for how long it was opened. Hopefully, can get refund or new gel can be sent.
Paid quick delivery, but received my order after a week.
Reply from https://passionebeauty.com/en_gb
Hi, thank you for your feedback. We’re really sorry to hear about the issue with your gel, it looks like a small amount may have leaked during transit. We saw that you got in touch with us right away, and our customer service team was happy to send a replacement straight away to make sure you received it quickly.
Usually, our orders arrive within 48/72 hours, so we’re sorry for the delay, the courier must have had an issue during transit and we apologise about it.
We hope you’re enjoying the new builder gel and really appreciate your patience ❤️
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Gorgeous colours & collections
Reply from https://passionebeauty.com/en_gb
Thank you very much for your positive feedback, it means a lot to us 😊 We hope your next shopping experience will be just as satisfactory, thank you for choosing us! ❤️
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Never get a tracking number for my orders and always late!
Reply from https://passionebeauty.com/en_gb
Hi Giulia! Thank you for your feedback.
We’re sincerely sorry for the inconvenience with your first shipment, which was unfortunately lost by the courier. As soon as we became aware of the issue, as you know we arranged a replacement immediately to put things right.
Regarding your most recent order, it was dispatched promptly and delivered within 48 hours. When you contacted us, we confirmed that the parcel had been left in your designated safe place as requested a few days before.
Tracking details are always provided by the courier once an order is shipped, but if you ever have difficulty finding them, our team will be happy to assist you. Thank you for your patience and understanding ❤️
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Nails products
I’m so happy with this product colour amazing basis and tops absolutely love it
Reply from https://passionebeauty.com/en_gb
Thank you so much for your lovely feedback, it means the world to us ❤️
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Great products
Reply from https://passionebeauty.com/en_gb
Thank you for your positive feedback, it means the world to us ❤️
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My order has not arrived. I have sent a message but did not receive a response.
Reply from https://passionebeauty.com/en_gb
Hi! We’re very sorry your order was delayed. Our offices are closed over the weekend, which may have caused a slight delay in responding. As soon as we saw your message, we contacted the courier to prioritise your delivery, as there had been a delay in transit. We’re pleased your new package reached you quickly and truly appreciate your patience and understanding ❤️
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Everything is great
Reply from https://passionebeauty.com/en_gb
Thank you so much for your lovely feedback, it means the world to us ❤️
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