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Verified
Avoid Back Doors
Some equipment manufactured in certain region on earth is likely having hidden back doors. I strenuously avoid such equipment even though it's sold at comparatively lower price. I made the smart choice in getting Arlo. I'm delighted to have spotted from markings on arrived Arlo items that they were made in Vietnam, Malaysia & Taiwan. Arlo should specify clearly in product information on website manufacturing countries of respective items to help consumers in making their right choice.
Reply from Arlo UK
Thank you for your review and for choosing Arlo.
We're delighted to hear that you're happy with your purchase and appreciate the quality of our products. We also value your suggestion regarding manufacturing information and will share your feedback with the relevant teams for consideration.
Thank you for your trust in Arlo, and we hope you continue to enjoy your system.
Arlo UK
Verified
Used to be reliable cameras and feedback pictures for years.Now upgrades stop all library pictures unless you pay monthly fee.Different solar panels have different plug/magnetic connections to cameras so my upgrade for charging needed careful watertight attachments.
Reply from Arlo UK
Thank you for your feedback and for being an Arlo customer over the years.
Unlike many camera solutions that focus primarily on live streaming, Arlo is built around the Arlo Secure experience, offering features such as AI-powered alerts and SOS Emergency Response. Together, these features help make Arlo a more complete home security solution designed to help identify and deter potential threats before they happen.
Regarding solar panels and compatibility, we recommend reviewing the installation guides, technical specifications, and compatibility information available on our website before purchasing accessories, as connection types may vary between camera models.
We appreciate your feedback and hope you continue to enjoy using your Arlo products.
Kind regards,
Arlo UK
Verified
A fair response with a useful suggestion
Unfortunately, I did not quite see the whole problem (three failed attempts to make a purchase using different means rather than the one they focused on). However, a suggestion was made. I have now access the site through completely separate route (Instagram) and made my purchase.
Reply from Arlo UK
Thank you for your feedback. We're sorry to hear you experienced difficulties completing your purchase.
We're glad you were ultimately able to access the site and place your order. For future purchases, we recommend browsing and ordering directly through our official website using an updated browser and a stable internet connection to ensure the best experience.
We appreciate your patience and hope you will enjoy using your Arlo products. If you need any assistance, please don't hesitate to reach out.
Kind regards,
Arlo UK
Verified
Extremely pleased
This is to compliment Arlo already installed. easy to set up though original is held by magnets and this one with screw.
Reply from Arlo UK
Hi! Thank you very much for your kind feedback.
We're glad to read that you've found your Arlo cameras easy to install and we hope that you're enjoying all of their features.
Thank you for choosing Arlo!
Best regards,
Arlo Europe Support
Verified
Ordered a new mounting bracket for a camera, delivered within three days.
Reply from Arlo UK
Thank you for your review!
We're pleased your mounting bracket arrived quickly and that everything went smoothly.
Thanks for choosing Arlo.
Arlo UK
Verified
Easy to order. Arrived quickly, easy to instal and the app is very user friendly.
Reply from Arlo UK
Thank you for your kind feedback!
We're delighted to hear that the ordering process was smooth, your delivery arrived quickly, and that both the installation and app setup were easy to use. Providing a seamless experience is very important to us.
We hope you continue to enjoy your Arlo products, and please don't hesitate to reach out if we can assist you in any way.
Kind regards,
Arlo UK
Verified
Great experience. loved it
Verified
Great shopping experience!
Verified
Excelent experience!
Reply from Arlo UK
Thank you for your feedback!
Verified
Excellent service
Verified
Great!
Verified
We've only received one solar panel and three cameras. This was supposed to be a complete set up with three panels and the control box. No way to check on tracking as the number provided isn't linked. No response from my inquiry on where the rest of the items are and when we can expect them. On ordering, site said delivery in 1-2 business days. It's now been 4
Reply from Arlo UK
Thank you for your review, and we're sorry for the inconvenience caused.
A member of our Customer Care team will review your case and get in touch with you shortly with an update on the missing items and delivery status.
Thank you for your patience.
Kind regards
Arlo UK
Verified
Better support, not ones that ignore your problems with the Ap.
Reply from Arlo UK
Thank you for your feedback.
We're sorry to hear that you've experienced difficulties with the app. If you have an Arlo Secure subscription, you can access a dedicated support channel directly through the Arlo Secure app for personalised assistance.
We also offer a wide range of self-help articles, guides, and troubleshooting resources on our Support Centre: https://www.arlo.com/en_gb/support/self-help
Your feedback is valuable to us, and we appreciate you taking the time to share it.
Arlo UK
Verified
Order cancelled by Arlo without giving a reason
Reply from Arlo UK
Thank you for your feedback.
We're sorry to hear that your order was cancelled unexpectedly. This appears to have been a system-related issue, as the item is currently in stock and available to purchase.
We would encourage you to try placing your order again. If the issue persists, please don't hesitate to contact our Customer Care team, who will be happy to assist.
Arlo UK
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Arlo UK
Arlo, part of the Verisure family, the world’s leading monitored alarm provider, delivers a self-monitored security system that puts control directly in the hands of customers, helping them detect and...
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