Reviews for Pro Shrimp are consistently positive. Customers frequently praise the fast and reliable delivery, with most orders arriving ahead of or on schedule. The quality, health, and condition of the plants and other products are generally met with high satisfaction. Secure and careful packaging is often highlighted for ensuring products arrive in good condition. Customer service is widely commended for being responsive, helpful, and quick to resolve issues. Reviewers also appreciate the competitive and fair pricing, noting good value for the quality received. Additionally, the website is found to be easy to use, informative, and helpful in making purchasing decisions. Several customers express dissatisfaction with specific courier services, particularly Yodel and Evri, citing delays and mishandling. A number of reviews mention products being out of stock or unavailable, though customers appreciate notification of restocks. Although most experiences with customer service are positive, there are rare negative incidents. Some customers have also reported occasional defects in products received.