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Top positive review
7 Jun 2023
Verified review
The height of my tank read 25cm. I had 28cm space so 25cm would have been ideal. However, bit misleading, the height is 31cm in total. Wish the write-up had stayed that. My tank isn't where I wanted it to go, however, I'm very pleased with the quality, the day/night light is fantastic, night light sends my fish to sleep. The filter is really quiet, a nice, relaxing background sound. The lid is good, the little lift up part for easy feeding. My Brother took the heater as he keeps tropical, so yep, very happy. Speedy delivery, well packaged.
I purchased a filter that did not work, this was not the 1st filter of this kind I had purchased from Pro Shrimp, so I knew how to use it, however, when switched on nothing happened, tried 3 different outlets (then plugged in my phone to each to ensure the outlets were working) and tried the filter 5 times and nothing. I returned the filter at my own expense and was told it worked fine, they tried it without the filter cartridge, so who knows if the cartridge was faulty and rendered the product dead, I dont know, but it took a few emails in order to get a refund, I also purcased bio granules for this filter and returned them as they were useless without the filter but a refund was never mentioned for these or my postage cost back, despite sending proof of cost. I am out of pocket for £30 and will only get £19.99 back. Not the best experience with this company.
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Reviews for pro-shrimp.co.uk
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11 days ago
Verified review
Fat, good quality plants and always reliable.
Posted out last order super fast, always send good quality plants, reliable and quick. I always just come back to pro shrimp because of this. Best prices and little deals to save a bit on larger orders.
Only thing that could be better is more plants being in stock but I imagine that's just supply and demand. There's a few plants they dont seem to stock at all, like typical dutch aquascape plants like Nesea Golden, these would be great to get all from pro shrimp rather than scouring ebay, if they ever expand their range more :)
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5 Apr 2024
Verified review
Planted tank
At 1st I was a bit dismayed as the amphora with anubias had arrived in several pieces and an email reply to the company had gotten lost as my inbox was full. However I did find a ticket section on my account which verified another would be sent out and swiftly it was and arrived in perfect condition all my plants are vibrant and green and growing well, I also love the lava rock with bucaphaldra.
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10 days ago
Verified review
I ordered an aquatic plant. The order arrived and it was in terrible shape, unusable. I contacted them once to let them know and they apologised and sent another one through straight away. The second one was perfect. I will definitely order from this company again, as it is only when you test their customer services that you know how reliable they are.
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10 Apr 2024
Verified review
Fish tank filter
It is getting increasingly difficult to find the type of filter for my fish tank that I need. Pro shrimp is one of the only outlets now that does this. Their pricing was competitive and it was posted very quickly. No complaints, thank you very much pro shrimp.
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8 days ago
Verified review
Excellent variety of quality products.
Prompt service and delivery is always before time.The customer service team is one of the best one ever that I’ve come across.
It’s one of the best site for aquatic products
You get everything here
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10 Apr 2024
Verified review
Great service, easy to find what I wanted, super prices and very fast delivery, nothing at all to complain about. To be honest Pro-Shrimp is my new go to online aquarist shop, will be back many times I am sure.
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5 Apr 2024
Verified review
Really happy with the delivery service and my shrimp livestock arrived healthy. They’re now thriving in their new home. Will definitely be ordering from Pro Shrimp again.
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6 days ago
Verified review
Excellent service competitive prices…
I have used this site a couple of times now. Their prices are really competitive and their service excellent. I will certainly continue to order my stuff from them.
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