Review summary
Customers frequently highlight quick delivery times and appreciate the good prices and value for money offered by the shop. Many also praise the clear and proactive communication, as well as the responsiveness and friendliness of customer service. Most report satisfaction with the condition of the products received. However, some customers mention experiencing delivery delays, missing or damaged items, and issues with out-of-stock products or inaccurate stock information. There are also occasional reports of unhelpful or unreliable customer support and instances of poor or delayed communication.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsrotom.co.uk
(7)
(0)
(0)
(4)
(21)
Verified
Good prices, quick delivery, query answered via live chat
Verified
Unreliable service
We request that a Proforma invoice be sent, but we had to remind them a few times, and it takes more than one week. Furthermore, after making payment, we had to wait for several days to obtain a delivery date, and it would take weeks to be delivered. Very unreliable services, and we have moved to the Associated Pallets company.
Verified
Verified
Great service at a very good price
Verified
Verified
Verified
You did not deliver.
Despite knowing access was up a lane, that a lorry can easily go up, you sent a large arctic!
You then tried to blame it on me!
You also left the pallets in the highway and partially blocked a neighbour’s gate.
Very poor
Verified
Verified
Verified
Missing shelf and Shelf with scratches.
Verified
Wrong size sent and will not return
Verified
My order has not arrived
Reply from rotom.co.uk
Hi Emily,
The product that you ordered states a longer timeframe on the website product page when ordering, as we have to get that in from the suppliers directly. We are still within this lead time and will keep you updated on the order's progress.
