tradefurniturecompany.co.ukReviews:
198 reviews in the last 12 months2,494 total reviews
Excellent
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Top positive review
26 Jul 2023
Verified review
I came across this company on EBay but after reading the great reviews on there decided to order directly with them. Glad I did. A highly organised and efficient delivery service that keeps you informed at each stage and provides a good, small delivery slot rather than all morning or all afternoon. The delivery driver is very friendly and very helpful and represented his company really well. Overall it was a great experience from start to finish and I’m happy to recommend them to all.
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PC
Perry C.
Northampton
Top negative review
15 Jul 2023
Verified review
The website that I ordered the furniture from gave a delivery date which was one week. We paid the delivery charge and the transaction went through.
The next day we were informed the goods were out of stock. We offered other goods that we did not want.
We are waiting for the shipment to arrive from India. We should have been informed before the order went through that the goods were out of stock.
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Reviews for tradefurniturecompany.co.uk
8 May 2024
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Everything was perfect…the product
Everything was perfect…the product, the ordering and communication and the delivery. The delivery man was charming and very helpful.
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18 May 2024
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Great website easy transaction delivery time reasonable for area I live and kept me updated on delivery
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2 days ago
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Lovely furniture and prompt delivery. Put together for me by the delivery driver. If I could thing of something you could do better then maybe take away the packaging. But all in all a positive experience
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10 days ago
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Very Pleased 😁
Easy to deal with. Telephone staff friendly. Delivery Driver helpful.
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7 days ago
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9 days ago
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14 May 2024
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13 May 2024
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4 days ago
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28 Apr 2024
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A truly superb company.
Great furniture and excellent service. The delivery drivers always go above and beyond. A truly superb company to deal with.
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25 Apr 2024
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Excellent quality
Everything I have brought from this company has been excellent quality I would buy from this company again
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G.
Gilly ..
Dorset
20 Apr 2024
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Love my set of tables, very happy with all aspects of the purchase & delivery.
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30 Apr 2024
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29 Apr 2024
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26 Apr 2024
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23 Apr 2024
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JW
john w.
portsmouth
21 Apr 2024
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JJ
janet j.
great yarmouth
15 Apr 2024
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5 Apr 2024
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12 Apr 2024
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Salsa dining chairs.
Ordered 6 dining chairs which on arrival were nothing like what I'd ordered from the pictures and description on the Website, however, they insisted that they were the correct chairs even after I'd sent pictures. Plus side, got refunded for delivery and not charged return fee. I've seen other chairs on their Website but won't be ordering again for fear of more hassle. You could improve by not sticking the customer out that they were the correct chairs when they were clearly not. An apology would be more well received. I know the difference between warm dark brown legs and black gloss!
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Answer by tradefurniturecompany.co.uk
16 Apr 2024
I am sorry that you were unhappy with the colour of the chairs hence us offering a free return and full refund, customer service is very important to us and we were more than happy to collect from you and refund for you and I can see that you were offered an immediate apology via e-mail as you stated the legs were not as expected. The legs are dark Brown and not Black which I think is where there may have been some confusion as the sales team have informed you that the chairs that were delivered were the correct ones ordered with the dark Brown leg though the legs were darker than expected. Our Rattan chairs come with either a light wood or dark wood leg as they sit with many of our wooden tables in a variation of colours and as you do know that you can easily return items so if you would like to re order with us please give us a call and we will be happy to chat through available for you.