tradefurniturecompany.co.ukReviews:
193 reviews in the last 12 months2,477 total reviews
Excellent
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Top positive review
26 May 2023
Verified review
Trade furniture – what a fantastic company. From start to finish. Their website is full of excellent sustainable furniture. I recently bought a cube table – mango and it was delivered within 5 days from order. Not only that, the delivery man, Steve Halligan was absolutely brilliant. He was polite, respectful, and helpful, an excellent agent for the company.
I then decided to buy the leather roll back chairs later on, rather than at the same time as I wanted to colour match the table first. Wow. The gorgeous, comfortable, antique brown leather chairs arrived, fully assembled, super quality. I would definitely recommend this company. Everything was labelled with the fire precaution signs, bubble wrapped on arrival.
Just perfect. The company itself, if you have any questions, are always willing to answer and respond very quickly.
A first class service.
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Top negative review
15 Jul 2023
Verified review
The website that I ordered the furniture from gave a delivery date which was one week. We paid the delivery charge and the transaction went through.
The next day we were informed the goods were out of stock. We offered other goods that we did not want.
We are waiting for the shipment to arrive from India. We should have been informed before the order went through that the goods were out of stock.
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Reviews for tradefurniturecompany.co.uk
24 Jan 2024
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I am always very happy with my purchases
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20 Jan 2024
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I just love the coffee table
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21 Jan 2024
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Bookshelf
You could do nothing better
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2 Feb 2024
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Lovely furniture at very reasonable cost.
Wouldn’t hesitate to use again
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8 Feb 2024
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Good communication, lovely furniture and very helpful delivery man
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3 Feb 2024
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Lovely furniture and outstanding customer service.
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15 Feb 2024
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10 Feb 2024
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7 Feb 2024
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LT
Leah T.
keighley
13 Feb 2024
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Not good so far
I drove a significant distance to the address listed on Google as open to find it closed. Upon calling the number I was told they're only a warehouse and not open at the weekend, but I could revisit in the week. I asked if there was any discount available if i was to revisit to buy the item, due to the incorrect information listed and the distance I'd travelled. I was offered free delivery. I accepted despite the fact I would now not see the item in person before buying. Advised the item would arrive mid Feb, OK fair enough, 6 weeks wait. Unfortunately I've now been told it won't be until mid May.
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Answer by tradefurniturecompany.co.uk
15 Feb 2024
I am sorry that the item you wanted is out of stock, terrorist activity as you may be aware of in the News currently is causing delays to shipping and therefore a backlog of orders, we have sent you alternative products that are in stock should you wish to change your order and you have free delivery and a cash order so no payment has been processed, we are doing everything we can to resolve supply chain issues caused by this activity. We are an online retailer and therefore we do not have a shop, this enables us to sell our furniture at a lower cost as we do not have the expense of retail premises but we do allow customers to visit the showroom at our warehouse which is only possible during the warehouse operating hours as stated on our website here;
https://www.tradefurniturecompany.co.uk/opening-hours
We do have live chat, phone lines and e-mail options available 7 days a week in addition to the opening hours on the website in order to answer any questions about showroom opening hours.
If you have any questions or wish to change your order please contact us and we will be happy to help you.
17 Jan 2024
Verified review
I love my furniture from this company
This was my third delivery , six items in total and hope to make more purchases in the future. Their furniture is such high quality at very reasonable prices and each piece is a delight to own . Their service is excellent and all my expectations re ordering and delivery have been surpassed . I would and have recommended to everyone.
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29 Dec 2023
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A company that does what it promises, communicates well and provides absolutely excellent furniture.
The tracking could be better explained (I.e., the link to confirm your delivery date is also to used to track real-time delivery status updates). But when you know that, that's an accurate and excellent paet of the service too.
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22 Dec 2023
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Brilliant service
So impressed by this company’s service !Easy to order on line and to confirm or change delivery date. Kept well informed .Beautiful wooden mirror frame but found small scratches on mirror. No problem with quick exchange .Lovely staff on end of phone !!
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12 Jan 2024
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From start to finish excellent service. If you’re looking for “ just that different wood” this is the place to go. Furniture seems to be solid built ( just arrived today) . Beautiful pieces. Delivered when promised. Wouldn’t hesitate to use again.
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PC
Perry C.
Northampton
22 Dec 2023
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Very, very happy customer!
Easy to order. Great prices. Delivery was easy to arrange and the driver was really friendly and helpful. Item perfect. Can’t ask for more! Very, very happy with Trade Furniture!
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4 Jan 2024
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Great 👍
The furniture is beautiful. Well made and finished.
Customer communication is great and staff really helpful. I was always kept informed about progress of my order.
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12 Jan 2024
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Good quality furniture excellent customer service would highly recommend.
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31 Dec 2023
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22 Dec 2023
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21 Dec 2023
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