tradefurniturecompany.co.uk

Reviews:

Hi, I have investigated this matter and the description did state that the item was out of stock at the time you ordered, this is the description on your order which you will be able to see if you log back into your account; Light Mango Wood 80cm Dining Table & 2 Milan Fabric Chair (3 Colours) - Due 12th July. I am really sorry if you did not realise that this item was not in stock, we try to be as open as possible and manually update all listings if an item goes out of stock. We always send a manual update advising that the item is out of stock and offer alternatives just in case a customer had not realised that the item was out of stock at the time of order, customers can choose to wait, change the order or cancel and have a refund. We do keep over 90% of all items in stock at any one time and keep customers informed about their order as we did in your case.

Hi, I am really sorry that there was a small cosmetic flaw on one of the wine rack sections, the items are all QC checked by a team in India and as such issues like this are rare. We offered you every possible option in this event, exchange for another one which would be unwrapped and checked for you prior to delivery, collect for a refund or take a discount and you opted for a discount, the e-mail trail was very pleasant with no indication that you were unhappy with any option offered. We do not stock or sell wood filler so in response to your query about wood filler we offered advice that it can be bought from high street retailers very cheaply, I have found a natural colour wood filler for £4 at this retailer so significantly less than the 10% refund received. If you are still unhappy we are more than happy to extend the offer to exchange or refund the item for you so please get in touch if you want another option as it is really important to us that every customer is really happy with their purchase.

Hi, I am not sure if our e-mails have been filtered to your spam as all customers receive an automated e-mail immediately after ordering and then a personal update from the sales team, your order was placed on the 20th May at 16.08 and our personal e-mail update was sent out on the 20th March at 17.02 by Georgia. You have then received a text and an e-mail from the delivery team on the 28th May offering you a delivery slot well within the 10 working days we quote for delivery. I hope you are able to check your junk/spam and see our communication. You can also log back into your account to see your order history and we are available 7 days a week via phone, e-mail or live chat if you wish to follow up on your order.