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Review summary
Many customers appreciated the fast delivery, secure and thoughtful packaging, and the ease of navigating the website and ordering. Reviewers also highlighted helpful customer service, satisfaction with the quality and authenticity of watches and straps, and the convenience of back-in-stock notifications for hard-to-find items. Additionally, competitive pricing was frequently mentioned as a positive point. Some customers experienced delivery delays or found customer service responses slow or unhelpful. There were occasional reports of product quality issues or discrepancies, as well as concerns about unexpected shipping costs or high prices for rare parts.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewswatch.co.uk
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Verified
The item was despatched as advised and arrived in a timely manner (no pun intended) despite the hopeless Royal Mail in the U.K. delaying things for no apparent reason.
It was as described and the communication from Watch.co.uk was excellent.
Be aware, however, that despite their website name I think this company are based abroad, possibly Holland. How this might affect returns or guarantees I'm not sure.
Nevertheless the experience from the company has been very good so far.
Reply from watch.co.uk
Thank you very much for your detailed review!
We’re delighted to hear that your order was dispatched as advised, arrived safely, and that you were happy with the product and our communication.
Regarding your comment, you are absolutely right — we are based in the Netherlands. This is clearly stated on our website, and we of course handle returns and guarantees in accordance with our policies to ensure a smooth and reliable process for our customers.
Thank you again for your trust and for sharing your experience — we truly appreciate it.
Kind regards,
The Watch.co.uk Team
Verified
My replacement watch strap is perfect and I was very pleased to receive the fitting tool. Just wish I’d used Watch.co.uk before as it has been difficult to source the authentic strap locally. Good communication and easy to use website.
Reply from watch.co.uk
Thank you so much for this wonderful review. We are very happy that your search finally ended with exactly the strap you needed. After having such a hard time finding the right authentic replacement locally, it must be a great feeling to have your watch complete again with a strap that fits perfectly.
The fact that you wish you had found us sooner is such a lovely compliment, and one we truly appreciate. We hope you enjoy having your watch back just the way you wanted it, and if you ever need another hard-to-find part, we will be very happy to help.
Kind regards,
Team Watch.co.uk.
Verified
Good customer service but reservations about tool provided
Sought advice on correct strap for a Tissot watch. Helpful response received. Metal strap and changing tool ordered.
Only significant criticism is that the £2 strap-changing tool was made of soft steel that bent easily, so the tool was effectively useless. Ended up using a geometry compass with a hard steel point!
Reply from watch.co.uk
Thank you very much for taking the time to share your experience. We are really pleased that our advice helped you find the right strap for your Tissot and that the support itself felt helpful. We are sorry that the changing tool did not hold up as it should have, especially when you had bought it specifically to make fitting the strap easier. We will definitely take your feedback about the tool on board. Hopefully the new strap is now fitted securely and you can enjoy your watch again. If that is not the case, please contact us through the contact form on our website and we will be very happy to help.
Kind regards,
Team Watch.co.uk.
Verified
Poor Customer Care
Effortless from ordering to delivery. However there is a sting in the tail with this company. Customer Services are extremely intransigent. I had a small issue, where safety clasp pin had come loose, and this was after only a few weeks. it was obvious that the pin had not been fitted correctly during manufacturing and had not been noticed at inspection. Customer Services only comment was that the watch strap was not covered by the guarantee. Who's guarantee? I am sure that the manufacturers warranty would have covered it. But no, I could send it back at my cost and have it repaired at my cost and have it sent back at my cost. Nothing I said would make them budge, even threatening a Section 75 on my credit card did nothing.
in the end I took the watch down to my local jewellers who repaired it for me for a cost of £2.50 (3.00 Euros.
Customer Service has left a bad taste, and I will not be buying another watch from this company. Customer Services should be there to help, not just fob you off with legal jargon
Having received such a positive reply I am happy to amend my review. However I stand by my comments about customer service. This company appear to want to do the right thing, and I am pleased about that, because apart from this glitch they do seem to tick all the right boxes. Hood prices, good delivery and good information from ordering through to delivery. Just one small point., it was be nice to have an email address which you can reply directly rather than through this website.
Reply from watch.co.uk
Thank you for updating your review and for sharing this so openly. We are genuinely sorry for how this was handled at first. You had a problem with the clasp after only a few weeks, and you should not have been left feeling that our customer service was simply refusing to help.
We are glad that our later response made you feel more positively about the situation, but we also understand that this does not take away the frustration you felt before that. This should have been approached with more care from the start, and we are sorry that it took too long before you felt properly heard. Your comments about the way customer service handled this are completely fair, and we take them seriously.
We are pleased to read that, apart from this issue, you were satisfied with the ordering process, delivery, information and prices. Still, we know that one poor service experience can affect the trust you have in us. We hope this has now been resolved for you and that, despite the way this first went, you have been able to regain a little trust in us. If there is still anything we can do for you, whether it concerns this order or something in the future, we will do everything we can to give you the careful and helpful experience you should have received from the start.
Kind regards,
Team Watch.co.uk.
Verified
I love my Swatch special edition Rijksmuseum watch… but the strap broke. This is now the second replacement strap I have had, over a good many years since this watch first came out, and keeps my very favourite watch still looking good, I am very happy!
Reply from watch.co.uk
Thank you for sharing this lovely story. We are so pleased that you were able to find another replacement strap for such a special and much-loved Swatch watch. It is wonderful that, even after all these years, the right strap can keep your favourite watch looking good and wearable. We hope you continue to enjoy it for many more years and will be happy to help again should you ever need another replacement.
Kind regards,
Team Watch.co.uk.
Verified
The avaliable choices of watches was excellent. The projected delivery time seemed reasonable. However after receiving an email informing me my chosen watch had been dispatched on 01-05-2026 it turned out that it hadn't. A further email said it had been dispatched late. The parcel eventually arrived on Monday 11-05-2026. I had made two email enquiries as to the whereabouts of my parcel/watch was. The first was answered promptly. The second was not replied to until 2 days after it was sent. It is probably easy to blame the courier's. However there was no track and trace information for the parcel first part of journey to make a judgement. It was only when Royal Mail received the parcel I knew where it was. The watch arrived safely and I am very pleased with my purchase.
Reply from watch.co.uk
Thank you for taking the time to leave such a detailed review.
We are glad to read that you are very pleased with the watch and that it arrived safely, but we are sorry that the delivery and communication around it did not feel as clear or reliable as they should have. We understand how frustrating it is to receive dispatch updates that do not seem to match the actual progress of the parcel, especially when tracking information is limited during the first part of the journey. It is also disappointing to read that your second email was not answered as quickly as your first one, as waiting without clear information can make the situation feel even more uncertain. Your feedback gives us a clear picture of where the experience could have been better. We hope you enjoy wearing your new watch, and if there is anything else you would like us to look into, you can always reach us via the contact form on our website.
Best regards,
Team Watch.co.uk.
Verified
Clear website with good description and easy to see that you are ordering the right size watch strap and battery. Goods arrived quickly, well packaged and as described. Thank you.
Reply from watch.co.uk
Thank you so much for your wonderful review! We're thrilled that our website made it easy to find the right size strap and battery, and that your order arrived quickly and safely packaged. Your feedback means a lot to us, and we look forward to helping you again next time!
-Watch.co.uk team
Verified
Easy to order the watch I wanted and tracking was always up to date. Unfortunately, after trying it on, I realised the watch wasn’t right for me, but the returns process was very easy.
Reply from watch.co.uk
Thank you very much for your lovely review. We are glad that, even though the watch turned out not to be quite right for you, the whole experience still felt easy and reassuring from start to finish. It is especially nice to know that returning it did not add any extra hassle once you had made that decision. We hope you soon find a watch that feels completely right for you, and if you would like any help choosing another model, we will be very happy to help.
Kind regards,
Team Watch.co.uk.
Verified
I had an excellent experience with this transaction! The website was straightforward and ordering was easy. I was expecting a long wait however the parts I needed arrived very quickly and in perfect shape. The bag was a nice touch as well. Thanks, I will be back.
Reply from watch.co.uk
Thank you for your review. What a wonderful message to receive! We are delighted that the whole experience felt so easy and that the parts reached you much sooner than expected, carefully packed and in perfect condition. It is especially nice to know that the pouch added that little extra touch to your order. Your confidence in coming back means a great deal to us. We hope everything works perfectly for your watch, and we would be very happy to assist you again in the future.
Kind regards,
Team Watch.co.uk.
Verified
Great service and wide product range
It was easy to find the accessory that I needed - website is good. I was happy with the price and the speed the watch strap was delivered to me. I have used this Company before and fully recommend them
Reply from watch.co.uk
Thank you so much for your wonderful review. We are really pleased that you came back to us again and were able to find exactly the accessory you needed without any hassle. It means a great deal that your previous experience gave you the confidence to return, and even more that you would now fully recommend us to others. We are very happy that this order once again left you with such a positive feeling and that everything worked out so well for you. We hope you enjoy the new strap for a long time and will be delighted to welcome you back whenever you need us again.
Kind regards,
Team Watch.co.uk.
Verified
Excellent service
Wanted to keep the watch original when the strap broke. Great stock, easy to use web site when ordering and with me in 5 days so overall excellent service
Reply from watch.co.uk
Thank you so much for your fantastic review. We are really happy that you were able to keep your watch looking the way you wanted after the original strap broke. Finding the right replacement for a watch you already enjoy wearing can make such a difference, and we are glad the whole process was easy for you and that the strap reached you quickly. We hope it gives your watch a fresh lease of life and that you can continue wearing it with pleasure for a long time. If you ever need another strap or part, we will be very happy to help again.
Kind regards,
Team Watch.co.uk.
Verified
Flawless experience! I have mistyped my email when place my order and customer experience specialist Joris not only just amended the email, but also resent the order email, invoice and dispatch email. The delivery was quicker than I expected and the watch strap was how it was supposed to be. I am grateful that they were able to get the strap as the watch is quite a historical model and the watch.co.uk was the only place where I could get it. Thank you!
Reply from watch.co.uk
Thank you very much for your wonderful review, Marina!
We’re delighted to hear that you had such a positive experience and that our colleague Joris was able to assist you quickly with correcting the email address and resending the order details.
It’s also great to know that the delivery was faster than expected and that you were able to find the correct strap for your watch, even for an older model. We always do our best to offer original parts that can help give watches a new life.
Thank you for your kind words and your trust in Watch.co.uk — we’d be happy to welcome you again whenever you need another strap.
The Watch.co.uk Team
Verified
2x seiko nato straps.
Glad I found watch.Co.uk.
I purchased 2x nato style straps 1x grey and 1x black to go with my seiko diver to give me 2x different choices.
Great prices quality straps and fast delivery would use these guys again.
Reply from watch.co.uk
Thank you so much for your wonderful review. We are really pleased that you found us and that both straps turned out to be such a good choice for your Seiko diver! Having the grey and black options gives your watch two different looks, and it is great to hear that the quality, price and delivery all left such a positive impression. It means a lot that you would choose us again. We hope you enjoy switching between the two straps, and if we can ever help with anything else, we will be very happy to do so.
Kind regards,
Team Watch.co.uk.
Verified
Great watch at a great price. The ordering process was easy and the parcel tracking service was very good too. Amazing service and value for money all round d.
Reply from watch.co.uk
Thank you so much for your wonderful review. We are really happy that you are left with the feeling that you got a great watch and real value from the whole experience. That kind of confidence in your purchase is a fantastic compliment for us. We hope the watch continues to feel like such a good choice every time you wear it and that you enjoy it for many years to come.
Kind regards,
Team Watch.co.uk.
Verified
The watch is very attractive and is just what I have been looking for to replace a very similar watch. I wasn't aware the watch was coming from abroad but it arrived in quoted time and having the extra free insurance was reassuring and an unexpected bonus.
Very happy with your service. Thank you
Reply from watch.co.uk
Thank you so much for your lovely 5-star review!
We’re very pleased to hear that the watch met your expectations and was exactly what you were looking for. It’s great to know it arrived within the expected timeframe and that the additional warranty gave you extra peace of mind.
We really appreciate your kind words and are happy you’re satisfied with our service. We hope to welcome you again in the future!
Kind regards,
Team Watch.co.uk
Verified
Mixed result for Casio.
Warch is ok apart from the date window which is too small & difficult to read without a magnifier.Delivery was longer than expected.Timekeeping is good so far.
Reply from watch.co.uk
Thank you for taking the time to share your experience with us!
We're pleased to hear that your Casio watch is keeping good time and that you're generally satisfied with it.
We're sorry that the date window is difficult to read and that delivery took longer than expected. We understand how disappointing these aspects can be, and we appreciate your feedback.
We hope you continue to enjoy your watch and look forward to welcoming you back in the future!
Kind regards,
The Watch.co.uk team
Verified
All good as promised and delivery also as required on time but thought the new strap would have been complete with new spring bars. Fortunately the spring bars from the original strap were able to be used.
Reply from watch.co.uk
Thank you very much for your review. We are really pleased that your order arrived on time and that everything else went just as promised. We do not normally include new spring bars with a strap, because the original ones can often be reused, just as was fortunately the case with your watch. We do understand, however, that this should have been made clearer before ordering. We hope the new strap now fits your watch perfectly and that you enjoy wearing it for a long time.
Kind regards,
Team Watch.co.uk.
Verified
New strap for a Casio
New strap for my Wifes Casio which was bought years ago in Langkawi. Strap arrived a day earlier than expected,all the bits were in the free pouch, that was unexpected as well. Top marks for service and goods
Reply from watch.co.uk
Thank you so much for this wonderful review. What a lovely story behind the watch, and we are delighted that you were able to find the right replacement strap for your wife’s Casio after all these years. It is also wonderful to hear that the order arrived earlier than expected and that the free pouch came as such a nice surprise. Your kind words about both the service and the product mean a great deal to us. We hope the new strap gives the watch a fresh new life and that your wife enjoys wearing it again for a long time.
Kind regards,
Team Watch.co.uk.
Verified
Quick despatch/Slow delivery
Watch.co.uk were very quick to despatch the Citizen watch bracelet from the Netherlands but the package took nearly a month for delivery in the UK.
For a relatively expensive genuine Citizen bracelet I was disappointed to discover that it is made of folded links rather than solid links. I think this should be made clear in the website description. Only time we’ll tell how durable it is.
Reply from watch.co.uk
Thank you for your review. We are truly sorry that this purchase has been disappointing for you, especially after waiting so long for the package to arrive. Your order was dispatched the day after it was placed, but we completely understand that this does not take away the frustration of a delivery that took nearly a month. We also understand your point about the bracelet links and that, for a genuine Citizen bracelet at this price, you expected this information to be clearer before ordering. We will pass your feedback on, so the product information can be reviewed and hopefully made clearer for future customers. We hope the bracelet will still prove to be durable and useful for your watch. Should you have any questions in the future, we will of course be happy to help.
Best regards,
Team Watch.co.uk.
Verified
Very helpful customer service
I needed some vital, to me, information before proceeding to wear my new watch.
Watch UK were extremely fast to reply and to answer my query.
The member of their team that helped me was friendly, polite and knowledgeable, responding to my further questions very quickly, thank you
Reply from watch.co.uk
Thank you for your review. We’re really happy to read that our customer service could help you so quickly and clearly before you started wearing your new watch. When a question is important to you, it should be answered with care, and it is lovely to know that our colleague was friendly, polite and knowledgeable throughout. We hope you enjoy wearing your new watch with full confidence!! If we can ever help with another question, we would be happy to do so.
Kind regards,
Team Watch.co.uk
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- www.watch.co.uk
- Rotterdam, NLD
About
Welcome to Watch.co.uk, the specialist in brand-name watches since 1992. We offer an extensive collection of women's watches, men's watches, and children's watches from over 70 well-known brands for e...
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