Review summary
Customers frequently praise the fast and satisfactory delivery, as well as the simple and user-friendly ordering process that makes it easy to find and purchase items. The high quality and authenticity of products, especially replacement straps and watches, are also highly appreciated and contribute to a positive buying experience. Many customers value the helpful, responsive, and friendly customer service. The availability of hard-to-find or out-of-stock items, along with prompt restock notifications, is seen as a significant advantage. Regular updates and clear communication about order status, fair or competitive pricing, and the availability of options, guidance, and tools for fitting straps further enhance the overall experience. A minority of customers experienced delivery delays and lapses or confusion in communication about order status. Some encountered unhelpful or rigid customer support, and a few noted higher costs for certain items or shipping. There were also occasional minor issues or missing instructions with fitting straps and tools.
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How Trusted Shops prevents fake reviewsReviewswatch.co.uk
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Verified
Ordering process was quick and easy. Shipping updates were timely. The watch arrived in pristine condition. It was packaged with an eye towards assuring an undamaged item was received. Look forward to possible future business with Watch.co.uk.
Reply from watch.co.uk
Thank you for your review. What a lovely experience to read about! From the easy ordering to the clear shipping updates and the watch arriving in perfect condition, it sounds like everything gave you real confidence in your purchase. We are so glad the careful packaging stood out, and we would be very happy to welcome you back to Watch.co.uk whenever you find your next watch.
Best regards, Team Watch.co.uk.
Verified
Black watch strap
Very fast delivery service it was put of stock but when they knew I had put it in my wish list I had an email from them saying it was in stock I am really happy with my watch strap
Reply from watch.co.uk
Thank you for your review. What a lovely feeling to finally see the black watch strap become available and receive an update at just the right moment. We are delighted that this made it easy for you to order and that the delivery was so fast once it was back in stock. Most of all, it is wonderful to know that you are so happy with the new strap. We hope it gives your watch exactly the look you were hoping for, and we would be very happy to assist you again in the future.
Kind regards,
Team Watch.co.uk.
Verified
Like new with a replacement strap
Great to see that my Skagen watch strap replacement was available easy to locate on the website and easy transaction. Goods arrived as described and made my watch look like new. Well pleased
Reply from watch.co.uk
Thank you for your review. What a wonderful message to receive! We are really happy that your Skagen watch has been given such a fresh look again with the new strap. It is always nice when a well-loved watch can be worn with pleasure again, and we are glad the ordering process felt smooth for you as well. We hope you enjoy wearing your watch again. If we can help you again in the future, we would be happy to do so.
Kind regards,
Team Watch.co.uk.
Verified
I found the strap i needed for my watch. Delivery took one day longer than they said but that was ok. Strap was well packed. Everything good. Would use them again.
Reply from watch.co.uk
Thank you for sharing your experience. We are very pleased that you found the right strap for your watch and that it arrived safely and well packed. We also appreciate your understanding about the one-day delay. It means a lot that you would choose to order from us again. We hope you enjoy the new strap and will be happy to help with any future question.
Kind regards,
Team Watch.co.uk.
Verified
I found your customer services excellent, after making a mistake with my email and an enquiry about delivery date both my problems were dealt with very quickly and efficiently in no time at all, I would highly recommend you to everyone I know
Reply from watch.co.uk
Thank you for your review. It is wonderful to hear that our customer service was able to help you so quickly and smoothly. We are really happy that the issues with your email and delivery question were sorted out without any stress for you. Your recommendation means a great deal to us, and we truly appreciate it. We hope you enjoy your purchase very much. Should you have any questions in the future, we will of course be happy to help.
Best regards,
Team Watch.co.uk.
Verified
Very impressed 👍🏻
The finding and ordering was a quick and simple process. Delivery was extremely rapid and informative information about my items where abouts,was very helpful and reassuring
Reply from watch.co.uk
Thank you for sharing your experience. What a wonderful review to receive! We are delighted that finding and ordering your items felt so quick and straightforward, and that the clear delivery updates gave you reassurance while your parcel was on its way. It is great to know that the whole process left such a strong impression, and we hope you are just as pleased with your purchase. If we can help you again in the future, we would be very happy to do so.
Kind regards,
Team Watch.co.uk.
Verified
Tissot watch strap
Watch.co.uk were the only company with a replacement strap for my watch, in stock. Ordering was easy and delivery, I think from Holland, was pretty quick. No complaints at all.
Reply from watch.co.uk
Thank you for your review. We are so pleased that you found the replacement Tissot strap with us, especially when it was unavailable elsewhere. It must have been reassuring to see it in stock and to be able to order it without any difficulty. We are also glad that the delivery from the Netherlands reached you quickly and that the whole experience left you with no complaints at all. We hope the new strap gives your watch that fresh, familiar look again. If we can help you with anything else in the future, we would be very happy to assist.
Kind regards,
Team Watch.co.uk.
Verified
The online ordering process was straightforward. The item was securely shipped and arrived in the allotted time. I would buy from the company again with confidence.
Reply from watch.co.uk
Thank you for your review. We are delighted that ordering felt straightforward and that your item arrived safely within the expected timeframe. Most of all, it means a great deal to know that the experience gave you the confidence to order from Watch.co.uk again. We hope you are very pleased with your purchase and look forward to assisting you again in the future.
Kind regards,
Team Watch.co.uk.
Verified
The service was extremely helpful regarding the tracking process. I was reassured about the delivery so there were no worries.
My grandaughter loves the watch, which is a delight to know.
Reply from watch.co.uk
Thank you for your review. What a lovely message to receive! We are really happy that the tracking support helped reassure you while you were waiting for the delivery. It is wonderful to hear that there were no worries in the end, and even nicer that your granddaughter loves the watch. That must make it feel like such a well-chosen gift. We hope she enjoys wearing it. If we can help you again in the future, we would be happy to do so.
Kind regards,
Team Watch.co.uk.
Verified
Skagan watch strap
Very prompt and efficient service - will be using again. Purchased a difficult to get replacement strap for a now discontinued Skagan watch for a very good price.
Reply from watch.co.uk
Thank you for your review. We are so pleased that you found the replacement strap for your discontinued Skagen watch with us, especially when it had become difficult to source elsewhere. It must have been a real relief to find the right part at a price you were happy with. Your confidence in using us again means a great deal, and we are glad the service made such a positive impression. We hope the new strap gives your watch a fresh lease of life and allows you to enjoy wearing it again for a long time.
Kind regards,
Team Watch.co.uk.
Verified
Excellent customer service.
There was a slight delay in delivery, it was really easy to send a message to customer services , and I received a quick response. Very pleased with my wacth too. Just what i was expecting.
Reply from watch.co.uk
Thank you for your review. What a lovely message to receive! We are really happy that the slight delay was met with such quick and helpful contact from our customer service. It is great to hear that you felt well supported along the way and that the watch itself was exactly what you were hoping for. We hope you enjoy wearing your new watch. If we can help you again in the future, we would be happy to do so.
Kind regards,
Team Watch.co.uk.
Verified
Citizen AW1784-16E Eco Drive Watch
Good communication regarding ordering process and information regarding despatch.The product itself is smart looking and makes a good impression with formal wear.To date the watch has proved to be a good time keeper.As stared,being an eco drive model it never needs a new battery and generally doesn't require any winding/ adjustment (apart from the date).
Overall a satisfactory product at a good price.Would highly recommend.
Reply from watch.co.uk
Thank you for your detailed feedback on your new Citizen Eco-Drive! It’s great to hear that you are pleased with our communication and the watch's performance with formal wear. As we always strive for perfection, we were wondering if there is anything specific we could have done to turn this into a 5-star experience for you? We’d love to hear your thoughts. Enjoy your new timepiece!
Kind regards,
Team Watch.co.uk
Verified
Great stock of watches, replacement straps and accessories.
Have a range of Festina watches. Nice to have original fittings and stamped buckles.
Reply from watch.co.uk
Thank you for your review. What a pleasure to read that our range made such a positive impression, especially when you have several Festina watches. We are very pleased that you were able to find the original fittings and stamped buckles you were looking for, so your watches can keep their familiar look. We hope you continue to enjoy your collection and will be happy to help again with any future question.
Kind regards,
Team Watch.co.uk.
Verified
The parcel was delayed by Royal Mail who did deliver on time and the parcel was damaged and potentially the item could have been lost.poor service by Royal Mail.
Please will you reimburse the shipping charge to me because of the poor performance and inconvenience to me.
Reply from watch.co.uk
Thank you for your review.
We are sorry to hear about the delay and the condition in which the parcel arrived. We understand how inconvenient this must have been for you.
Please contact our customer service team directly through our website and we will be happy to look into this for you and find a suitable solution regarding the shipping cost and the issue with the delivery.
Kind regards,
Team Watch.co.uk
Verified
Service was quick & efficient, & delivered perfectly packaged, am delighted with my replacement strap as initially I thought I would have to discard my watch
Reply from watch.co.uk
Thank you for your review. What a relief that you found the right replacement strap and did not have to give up on a watch you still wanted to wear. We are delighted that the service felt quick and efficient, and that your order arrived safely and carefully packaged. Most of all, it is lovely to know that the new strap has given your watch a fresh lease of life. Should you need anything else in the future, we will be happy to help.
Kind regards,
Team Watch.co.uk.
Verified
From ordering to delivery everything went great , The quality strap purchased along with the pins and tool to fit the new strap are excellent was everything I would expect from this supplier
Great thanks a lot
Colin Ross
Reply from watch.co.uk
Thank you for your review.
We are very happy to read that everything went smoothly from ordering to delivery. It is great that the strap, pins and fitting tool all met your expectations and helped you fit the new strap properly. We really appreciate your kind words, Colin. We hope you enjoy wearing your watch with its new strap for a long time. Should you need anything in the future, we will be happy to help you again.
Best regards,
Team Watch.co.uk.
Verified
Excellent service, was informed when the watch would be delivered which arrived very quickly too, packaged well, i would recommend watch.co.uk
Reply from watch.co.uk
Thank you for your review. What a wonderful compliment to receive! We are delighted that the clear delivery information gave you confidence and that your watch arrived so quickly and well protected. It means a great deal that you would recommend Watch.co.uk, and we truly appreciate your trust. We hope you enjoy wearing your new watch for a long time. If we can help you again in the future, we would be very happy to do so.
Kind regards,
Team Watch.co.uk.
Verified
Found my Casio watch a little bit cheaper than on some other site , watch was delivered very quickly from Holland with a free insurance , very pleased with my purchase would recommend this company
Reply from watch.co.uk
Thank you so much for your 5-star review!
We’re very happy to hear you found a good price on your Casio watch and that you were pleased with the fast delivery from the Netherlands.
We really appreciate your recommendation and are glad you’re satisfied with your purchase. We hope to see you again in the future!
Kind regards,
Team Watch.co.uk
Verified
Big thank you for the prompt delivery
would like to say big thank you for the fabulous customer service from watch.co.uk that is very appreciated the Tissot bracelet strap is top quality. I would be very thankful if you could please place this feedback on the relevant website page as I feel that you have supported myself as the customer very well.
Reply from watch.co.uk
Thank you so much for your kind words and 5-star review!
We’re delighted to hear you’re happy with the prompt delivery, our customer service, and your Tissot bracelet strap. Your feedback truly means a lot to us, and we really appreciate you taking the time to share your experience.
Verified
Tissot replacement strap
Ordered an original leather strap, replacement pins and a fitting tool. Simple process that all went well. Arrived on time and as promised.
Reply from watch.co.uk
Thank you for your review. We are very pleased that the whole process felt simple and that everything arrived on time as promised. It is lovely that you were able to order the strap, replacement pins and fitting tool together, so you had everything needed to give your Tissot a fresh, familiar look again. We hope the new leather strap fits beautifully and brings renewed enjoyment to wearing your watch. If we can help you again in the future, we would be very happy to do so.
Kind regards,
Team Watch.co.uk.