Review summary
Customers frequently praise the overall quality of the cases, describing them as robust and well-fitting, and highlight the clarity and vibrancy of the printed photos. Many also appreciate the responsiveness and helpfulness of customer service in resolving issues. The website is generally found to be easy to use, and the ordering process is considered straightforward. Additionally, cases purchased as gifts receive high satisfaction from recipients and are regarded as excellent presents. Some customers report issues such as poor material quality or case durability, blurry or faint images on printed photos, and problems with case size, closure, or card slots. Delivery speed and reliability receives mixed feedback, with frustrations over delayed or missing orders. A few customers also mention dissatisfaction with customer support and encounter confusion or errors during the ordering process.
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How Trusted Shops prevents fake reviewsReviewsmypersonalisedcase.co.uk
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Verified
Very clear pictures
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I bought this as a Christmas present for a friend and showing a photo which she had taken of a robin who visits her every day to be fed.
She is absolutely delighted with the result and your service was excellent. Many thanks!
Reply from mypersonalisedcase.co.uk
Thank you so much for your kind words and for sharing your experience! We're delighted to hear your friend loved her personalised robin case and that you were happy with our service. We hope you will enjoy your case!
Verified
Product is ok, however I found the case feels quite sharp when holding it in the hand. The front was ok but not the best (considering I used a professional photo it still came out poor quality).
It’s a nice idea, but not worth the money in my opinion.
Reply from mypersonalisedcase.co.uk
Thank you for sharing your feedback. We’re sorry to hear that the case did not meet your expectations and that the print quality was disappointing. We will reach out to you by email to resolve this—if there are quality issues, we always offer a free replacement.
Verified
Awesome. Thank you very much.💯❤️
Reply from mypersonalisedcase.co.uk
Thank you so much for your lovely feedback! We’re delighted to hear that you’re happy with your order ❤️ We hope you continue to enjoy your case!
Verified
Personalised cases
I have had several personalised phone & ipad covers.
They protect the devices very good.
The personalised photo is very good & you get a speedy delivery considering where they are based.
I would recommend this company
Reply from mypersonalisedcase.co.uk
Thank you so much for your wonderful review! We're glad to hear you had a brilliant experience. We hope to welcome you again.
Verified
Good quality and photos look great!
Reply from mypersonalisedcase.co.uk
Thank you for your lovely review! We're so happy to hear that you are pleased with the quality and that the photos turned out great. We hope you continue to enjoy your case!
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Lovely mobile phone cover
Very pleased with the mobile phone cover I ordered. The picture of our 2 labradors is really clear and looks great. A brilliant gift.
Reply from mypersonalisedcase.co.uk
Thank you so much for your lovely review! We're delighted to hear that the photo of your two labradors turned out so clear and that the case made such a brilliant gift. We hope you’ll enjoy your case for a long time to come.
Verified
Reply from mypersonalisedcase.co.uk
Thank you very much for your 5-star review! We truly appreciate your support and hope you enjoy your case. We hope to welcome you again soon!
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Love it...its my third
Reply from mypersonalisedcase.co.uk
Thank you so much for your continued support! We're delighted to hear that you love your case and that this is already your third order with us. We hope to welcome you again soon!
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Looked just like my design
Reply from mypersonalisedcase.co.uk
Thank you for your lovely review! We’re so happy to hear the case looked just like your design. We hope you’ll enjoy your case for a long time.
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Reply from mypersonalisedcase.co.uk
Thank you very much for your 5-star review! We truly appreciate your support and hope you enjoy your case. We hope to welcome you again soon!
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Reply from mypersonalisedcase.co.uk
Thank you very much for your 5-star review! We truly appreciate your support and hope you enjoy your case. We hope to welcome you again soon!
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Reply from mypersonalisedcase.co.uk
Thank you very much for your 5-star review! We truly appreciate your support and hope you enjoy your case. We hope to welcome you again soon!
Verified
One was delivered broken and the second broke after a week of use.
In its due it stopped the phone breaking when it was dropped, just a few scratches, where the case doesn’t cover, but the case just broke.
Reply from mypersonalisedcase.co.uk
We’re sorry to hear that both cases did not meet your expectations and broke so quickly. That’s certainly not the experience we aim to provide, and we understand your frustration. We will contact you by email shortly and of course arrange a free replacement for you.
Verified
Quality 100%
I could not believe the quality of the product, for the price paid. It was great. Will definitely use again.
Reply from mypersonalisedcase.co.uk
Thank you so much for your wonderful review! We're glad to hear you had a brilliant experience. We hope to welcome you again.
Verified
The tough case is very good. The images fit exactly as designed online. No complaints
Reply from mypersonalisedcase.co.uk
Thank you for your great review, Mark! We're happy to hear the tough case met your expectations and that everything matched your design perfectly. We hope you enjoy your case!
Verified
Very good quality print and very responsive buttons
Reply from mypersonalisedcase.co.uk
Thank you for your kind words! We're happy to hear you’re pleased with the print quality and the button responsiveness. We hope you’ll enjoy your case!
Verified
When i put cards in the pockets behind the front cover, it stops the wallet closing enough for the magnets to hold the wallet closed.
Reply from mypersonalisedcase.co.uk
Thank you for sharing your experience with the wallet case. We appreciate your honest feedback and are glad you gave us a high rating. If you have any suggestions or need assistance, feel free to reach out—we hope to welcome you again!