Review summary
Many customers appreciate the high-quality case and print, as well as the ability to personalize their cases with their own photos or designs. The ease of use and overall satisfaction with personalized results are often highlighted. Some also note positive experiences with prompt and helpful customer service, and a few report satisfaction with the case fit after making minor adjustments. However, there are concerns regarding delivery times and order fulfillment, as several customers report late, missing, or undelivered items. Mixed feedback is given on customer service, with some messages reportedly ignored or lacking support. Some users are disappointed with image clarity, material feel, and product value, feeling that the quality does not always match the price. Additional issues such as case size, wallet closure, and card fit are mentioned by a number of customers.
This text was automatically created by an AI system from user reviews.
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How Trusted Shops prevents fake reviewsReviewsmypersonalisedcase.co.uk
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Verified
Scam??
This has never been delivered. I have now chased this 5 times and have been promosed TWICE I will be contacted and nothing. I am now believing I have been scammed.
Reply from mypersonalisedcase.co.uk
We're really sorry about this and understand your frustration about the non-delivery and the lack of follow-up. This is not what we want for you, and we always send a free replacement for issues like this. Please allow us to contact you by email, or reach us directly via https://mypersonalisedcase.co.uk/faq#contact so we can sort this out right away.
Verified
Fabulous case
The quality of the photos on the case is really great and the material used feels quite strong.
It would have been better if the tab to close it was marginally bigger. I’ve only got three cards in the pockets but it doesn’t stay closed due to the tab not reaching
Reply from mypersonalisedcase.co.uk
Thank you so much for your wonderful review! We're glad to hear you had a brilliant experience. We hope to welcome you again.
Verified
Good quality printing. Decent timeframe for shipping. Easy process overall.
Verified
Took my money no contact no phone case would highly recommend you don't waste your money like I did !
Reply from mypersonalisedcase.co.uk
We're sorry to hear this and definitely want to make it right, as a case not arriving is not the experience we want for you. We'll contact you by email to sort this out, or you can reach us via https://mypersonalisedcase.co.uk/faq#contact. Please note we always send a free replacement for cases like this.
Verified
Terrible delivery service, case didn't arrive, not very good communication
Reply from mypersonalisedcase.co.uk
We're sorry to hear your case never arrived and that our communication fell short here. We always send a free replacement for issues like this, and we will reach out to you by email to sort this out - you're also welcome to contact us via https://mypersonalisedcase.co.uk/faq#contact.
Verified
Personalised phone case
Easy to import design for it to be printed hence the couple stars but when the case was received, it doesn't look worth the money nor wasnt printed in the colours that i had designed
Verified
My case was not presented to me as i designed it there was a massive gap at the bottom off photo !!!!!!!
Reply from mypersonalisedcase.co.uk
We're sorry to hear about the gap issue with your photo print - that's not the result we want for you. We always send a free replacement for print issues like this, so please contact us via https://mypersonalisedcase.co.uk/faq#contact or wait for our email so we can sort this out.
Verified
My order has not been delivered yet so can not comment on the product or service ?
Reply from mypersonalisedcase.co.uk
We're sorry to hear your order hasn't arrived yet, and we'd like to look into this for you. We'll contact you by email, or you can reach us anytime via https://mypersonalisedcase.co.uk/faq#contact; if it turns out something went wrong, we always send a free replacement.
Verified
Amazing service
Got my wife a personalised phone case for Christmas. Thought as it was the busy advent season, delivery would maybe take a while but I came promptly. Lots of different versions on offer and the clarity of the image I chose was top notch. I will use this site every time I need a personalised case.
Reply from mypersonalisedcase.co.uk
Thank you so much for your kind words, James! We're delighted to hear you were impressed with the speedy delivery and quality of the image. We hope to welcome you back for your next personalised case!
Verified
I have. Not received the order
Reply from mypersonalisedcase.co.uk
We're sorry to hear your order hasn't arrived yet. We'll reach out by email to look into this, or you're welcome to contact us via https://mypersonalisedcase.co.uk/faq#contact in the meantime.
Verified
Reply from mypersonalisedcase.co.uk
We're sorry to see your 1-star rating and would really like to understand what went wrong, as we want to make it right. We will reach out to you by email, or you're welcome to contact us via https://mypersonalisedcase.co.uk/faq#contact. If this was due to a quality issue or a non-delivery, please know we always send a free replacement.
Verified
Reply from mypersonalisedcase.co.uk
We're sorry to see a low rating from you, but without any comment we're not sure what went wrong. Please get in touch via https://mypersonalisedcase.co.uk/faq#contact so we can look into this and make it right, including a free replacement if there was a product issue.
Verified
replacement of faulty item…
prompt and hassle free replacement of faulty item
Reply from mypersonalisedcase.co.uk
Thank you for your review. We're pleased to hear that the replacement process was prompt and hassle-free and that we could resolve the issue for you. We hope you'll continue to enjoy your case!
Verified
Great quality ..clear photos …this is…
Great quality ..clear photos …this is the second one ordered …..
do go for the more expensive one …the cheaper version is not the same quality and photos look like stuck on
Reply from mypersonalisedcase.co.uk
Thank you for your great feedback! We're really happy to hear you’re pleased with the quality and clear photos, and that you chose to order again. We hope you continue to enjoy your case!
Verified
Very clear print and great quality
Verified
Excellent quality, my phone feels safe from bumps and drops in this case!
Reply from mypersonalisedcase.co.uk
Thank you for your review! We're thrilled to hear that you're happy with the quality of your case and that it gives your phone great protection from bumps and drops. We hope you enjoy using your case for a long time to come!
Verified
Darker than expected
it was a little Darker than expected So i found it Difficult to See the picture
Reply from mypersonalisedcase.co.uk
We're sorry to hear that the image appeared darker than expected and that this made it difficult to see the picture clearly. We will contact you by email shortly to look into this and find a suitable solution. If there is a production issue with the print, we will of course arrange a free replacement.
Verified
Reply from mypersonalisedcase.co.uk
Thank you so much for the great rating! We hope to welcome you again soon!
Verified
the case doesn't protect the phone so although it looks amazing its no use
Verified
This company is so good this is my 4th personalised phone case it’s brilliant would highly recommend
Reply from mypersonalisedcase.co.uk
Thank you so much for your continued support! We’re delighted to hear that this is already your 4th personalised phone case and that you’re so happy with them. We hope you continue enjoying your case!
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Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
- www.mypersonalisedcase.co.uk
- Haarlem, NLD
About
We are MyPersonalisedCase and we're dedicated to making just that – a personalised case unique and just for you! We are based in the heart of Amsterdam (the Netherlands) and we operate in the e-commer...
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