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mypersonalisedcase.co.uk
Reviews:

142 reviews in the last 12 months3,509 total reviews  

3.78
Good
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Top positive review

22 Feb 2024
 Verified review
Fast dispatch and delivery. Only let down for me was the quality of the item, the case itself was fine but I just felt the personalised element wasn’t as good as it good have been. Maybe it was my error but from the picture of how it could have looked like and the end result for me didn’t match brilliantly you can see a clear edge where’s it’s been stuck down and I felt it could have covered the rest of the case itself.

Top negative review

10 Jul 2023
 Verified review
Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
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Reviews for mypersonalisedcase.co.uk

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23 Feb 2024
 Verified review
Great quality! Easy to use website for personalisation. Loads of personalisation choices
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20 Feb 2024
 Verified review
Great item. Just what I ordered.
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11 Dec 2023
 Verified review
Very prompt service. Nicely package and very good quality product. My son will love his new cover.
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1 Dec 2023
 Verified review
GREAT VALUE FOR MONEY AND I WOULD RECOMMEND TO BUY IT BECAUSE THEY ARE NO.1 BEST SELLER 👍👍👍
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23 Dec 2023
 Verified review
Ordering was so easy, had my case within 4 days
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23 Dec 2023
 Verified review
Case looked perfect. Was excellent quality.
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8 Dec 2023
 Verified review
Apologies and refund for the disappointment
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10 Dec 2023
 Verified review
Good value and reliable service.
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14 Dec 2023
 Verified review
Good quality photo looks great
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12 Dec 2023
 Verified review
Love it. Thank you!
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10 Dec 2023
 Verified review
All’ the best
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20 Dec 2023
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15 Dec 2023
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13 Dec 2023
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11 Dec 2023
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29 Nov 2023
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28 Nov 2023
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13 Dec 2023
 Verified review
I ordered a silicone phone case as a gift. The order didn't go thru despite the money been debited from my account. I recieved multiple reminder emails that the order wasn't fulfilled so i reordered thinking that the order didnt go thru. i ended up paying twice and receiving the same item twice for an item.
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Answer by mypersonalisedcase.co.uk
21 Dec 2023
Hello! Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards, Customer Happiness Team
23 Dec 2023
 Verified review

Poor Communication

Ordered but just kept receiving an email saying dispatch is delayed with no ETA. Seems no person to speak with for an explanation, just had to keep waiting. Ince recieved, product was very good
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Answer by mypersonalisedcase.co.uk
29 Dec 2023
Hello! Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards, Customer Happiness Team
13 Dec 2023
 Verified review
Absolutely rubbish quality would be embarrassed to give as Xmas present straight in bin for this what a waste of money.
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Answer by mypersonalisedcase.co.uk
13 Dec 2023
Hello! We are genuinely sorry to hear that you were not satisfied with our product. Your feedback is important to us, and we take your concerns seriously. We would like to find the best solution to improve your experience with our company. To address your specific issues, we will be reaching out to you directly. Please expect our contact soon. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right. Customer Happiness Team