mypersonalisedcase.co.ukReviews:
154 reviews in the last 12 months3,558 total reviews
Good
Top positive review
4 Jun 2024
Verified review
I ordered a silicone cover for an iPhone and initially it didn't arrive despite having been told it had been sent to Royal Mail. I contacted the company and they immediately made and sent a new one with no quibbles. Never got the original but it was good that they took my feedback seriously and acted straight away. Have ordered a further case for a different phone-received with no issues. I like the product-seems more durable than others Ive had from competitors, that have become brittle.
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Top negative review
10 Jul 2023
Verified review
Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
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Reviews for mypersonalisedcase.co.uk
4 Jun 2024
Verified review
Good customer service - nice products.
I ordered a silicone cover for an iPhone and initially it didn't arrive despite having been told it had been sent to Royal Mail. I contacted the company and they immediately made and sent a new one with no quibbles. Never got the original but it was good that they took my feedback seriously and acted straight away. Have ordered a further case for a different phone-received with no issues. I like the product-seems more durable than others Ive had from competitors, that have become brittle.
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Answer by mypersonalisedcase.co.uk
13 days ago
Thank you for your positive review, Leigh! We are glad to hear that you are satisfied with our customer service and the durability of our products. We hope to welcome you back soon!
12 days ago
Verified review
Happy
The item was perfect and just what I wanted but it took almost 4 weeks to arrive even though I paid for quick post
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Answer by mypersonalisedcase.co.uk
12 days ago
We apologize for the delayed delivery. We're glad the item was perfect for you. Please contact us at https://www.MyPersonalisedCase.co.uk/help/contactforms so we can address the shipping issue.
3 days ago
Verified review
Perfect fit and good quality
The case fits the phone perfectly and the photo looks great. I’m also very pleased with the quality of the case.
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Answer by mypersonalisedcase.co.uk
11 hours ago
Thank you for your positive review, Anita! We're glad to hear that the case fits perfectly and that you are pleased with the quality and photo. We hope to welcome you back soon!
7 days ago
Verified review
Fast great product, quality cases, great selection and good website
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Answer by mypersonalisedcase.co.uk
6 days ago
Thank you for your positive review! We're glad to hear that you are satisfied with our fast service, quality cases, and website. We hope to welcome you back soon!
11 days ago
Verified review
Great quality always order from here really pleased with it
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Answer by mypersonalisedcase.co.uk
11 days ago
Thank you for your positive review, Laura! We're glad to hear that you're always pleased with the quality of our products. We look forward to serving you again!
3 days ago
Verified review
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Answer by mypersonalisedcase.co.uk
11 hours ago
Thank you for the review! We hope you will enjoy your case.
6 days ago
Verified review
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Answer by mypersonalisedcase.co.uk
5 days ago
Thank you for the review! We hope you will enjoy your case.
7 days ago
Verified review
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Answer by mypersonalisedcase.co.uk
6 days ago
Thank you for the review! We hope you will enjoy your case.
12 days ago
Verified review
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Answer by mypersonalisedcase.co.uk
12 days ago
Thank you for the review! We hope you will enjoy your case.
26 May 2024
Verified review
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Answer by mypersonalisedcase.co.uk
27 May 2024
Thank you for the review! We hope you will enjoy your case.
26 May 2024
Verified review
Very poor
Was told my item was out of stock but not offered any type of refund. Then told it had been shipped. Then told it had been delayed. It is now 2 weeks late and was supposed to be a birthday gift. I have no idea if I will ever receive it!
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Answer by mypersonalisedcase.co.uk
27 May 2024
We apologize for the inconvenience, Helen. Please contact us at https://www.MyPersonalisedCase.co.uk/help/contactforms so we can resolve this issue and ensure you receive your order or a replacement free of charge.
22 May 2024
Verified review
Sadly the case does not fit my phone all that well, and the finish is poor. The photo I supplied has a mediocre finish & looks fairly amateur.
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Answer by mypersonalisedcase.co.uk
23 May 2024
We apologize for the issues with the case, Diana. Please contact us so we can resolve this for you at no extra charge: MyPersonalisedCase.co.uk/help/contactforms.
11 days ago
Verified review
Didn't arrive
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Answer by mypersonalisedcase.co.uk
8 days ago
We apologize for the inconvenience. Please contact us at https://www.MyPersonalisedCase.co.uk/help/contactforms so we can resolve this issue and ensure you receive your case or a refund.
22 Apr 2024
Verified review
I love my new phone case...my picture…
I love my new phone case...my picture is my dad and myself hands entwined...that picture is extremely special to me as my dad died shortly after the picture was taken...and my phone case is a brilliant clear colourful reminder of my dad...thank you for making it so well ...will definitely use this company again 10/10 stars from me 😁
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18 Apr 2024
Verified review
Brilliant Quality
The case came quickly, in the predicted time and it did my phone exactly. The print is high quality and I love the texture and feel of the product. And as a bonus, there’s no large or obstructive branding on the case which I really appreciate.
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LH
Lizzi H.
Derby
18 Apr 2024
Verified review
This is my 4th Personalised case. It is straight forward to do, I think they are well produced, prompt delivery & they fit phones perfectly.
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24 Apr 2024
Verified review
Had a problem with my original order but they stepped up and fixed the issue so I will definitely use this company again
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14 May 2024
Verified review
Slight displacement on original case but then their fantastic customer service stepped in and made it right.
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Answer by mypersonalisedcase.co.uk
16 May 2024
Thank you for your review, Bob! We're glad our customer service could resolve the issue for you. We hope you enjoy your case!
13 May 2024
Verified review
Great quality case, love being able to personalise it.
Love the fact it has cards inti the case.
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Answer by mypersonalisedcase.co.uk
14 May 2024
Thank you for your feedback! We're thrilled to hear you love the quality and personalized aspect of your case. We hope you will enjoy your case and spread the word about us!
22 Apr 2024
Verified review
Great quality, quick delivery
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