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mypersonalisedcase.co.uk
Reviews:

148 reviews in the last 12 months3,533 total reviews  

3.86
Good
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Top positive review

22 Feb 2024
 Verified review
Fast dispatch and delivery. Only let down for me was the quality of the item, the case itself was fine but I just felt the personalised element wasn’t as good as it good have been. Maybe it was my error but from the picture of how it could have looked like and the end result for me didn’t match brilliantly you can see a clear edge where’s it’s been stuck down and I felt it could have covered the rest of the case itself.

Top negative review

10 Jul 2023
 Verified review
Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
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Reviews for mypersonalisedcase.co.uk

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4 Aug 2023
 Verified review
The picture is very bad quality for the price you pay
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Answer by mypersonalisedcase.co.uk
9 Aug 2023
Hello! We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and Our support team will contact you as soon as possible to resolve the problem. Thank you for your understanding! Kind regards Customer Happiness Team
28 Aug 2023
 Verified review
Didn’t fit my phone cannot use it
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Answer by mypersonalisedcase.co.uk
5 Sept 2023
Hello! We are sorry to hear you have received wrong size of case. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards Customer Happiness Team
5 Nov 2023
 Verified review
The case doesn’t fit the phone.
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Answer by mypersonalisedcase.co.uk
6 Nov 2023
Hello! We are sorry to hear your product doesn't fit. Your satisfaction is our top priority. Our support team will contact you as soon as possible to resolve the problem. Thank you for your understanding! Yours sincerely, mypersonalisedcase.co.uk
8 Jul 2023
 Verified review
Still not received the item
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Answer by mypersonalisedcase.co.uk
12 Jul 2023
Hello! We truly understand how annoying it is to not have received your order yet. Of course, we want to solve this issue as soon as possible. Please contact us through our Helpcenter and our support team will help you as soon as possible. Thank you for your collaboration! Kind regards, Customer Happiness Team
10 Oct 2023
 Verified review
Never got my item
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Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello! We truly understand how annoying it is to not have received your order yet. Of course, we want to solve this issue as soon as possible. Please contact us through our Helpcenter and our support team will help you as soon as possible. Thank you for your collaboration! Kind regards, Customer Happiness Team
31 Aug 2023
 Verified review
Scammers
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Answer by mypersonalisedcase.co.uk
5 Sept 2023
Hello! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards, Customer Happiness Team
29 Oct 2023
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Answer by mypersonalisedcase.co.uk
30 Oct 2023
Hello! We sincerely apologize for your dissatisfaction with our service. Your feedback is important to us, and we appreciate you taking the time to share your concerns. To find the best solution and improve your experience with our company, we will be reaching out to you directly. Please expect our contact soon. Thank you for bringing this to our attention. We are committed to making things right and ensuring a better experience for you. Best regards, Customer Happiness Team
26 May 2023
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21 May 2023
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