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mypersonalisedcase.co.uk
Reviews:

149 reviews in the last 12 months3,544 total reviews  

3.83
Good
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Top positive review

22 Feb 2024
 Verified review
Fast dispatch and delivery. Only let down for me was the quality of the item, the case itself was fine but I just felt the personalised element wasn’t as good as it good have been. Maybe it was my error but from the picture of how it could have looked like and the end result for me didn’t match brilliantly you can see a clear edge where’s it’s been stuck down and I felt it could have covered the rest of the case itself.

Top negative review

10 Jul 2023
 Verified review
Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
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Reviews for mypersonalisedcase.co.uk

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17 Apr 2024
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26 Apr 2024
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I ordered my personalised case for my mums birthday on the 6th April and it still hasn't arrived.
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Answer by mypersonalisedcase.co.uk
11 days ago
Hello, We truly understand how annoying it is to not have received your order yet. Of course, we want to solve this issue as soon as possible. Please contact us through our Helpcenter and our support team will help you as soon as possible. Thank you for your collaboration! Kind regards, Customer Happiness Team
BJ
25 Apr 2024
 Verified review
3 weeks after I am still awaiting for my item to arrive.
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Answer by mypersonalisedcase.co.uk
11 days ago
Hello, We are sorry to hear about the delay in delivering your order. We would love to help with this. If your order had a guaranteed delivery date, please make sure to reach out to us via our Helpcenter so we can compensate for the delay. Thank you for your understanding! Kind regards, Customer Happiness Team
21 Apr 2024
 Verified review
have not recived my order !!!
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Answer by mypersonalisedcase.co.uk
11 days ago
Hello, We truly understand how annoying it is to not have received your order yet. Of course, we want to solve this issue as soon as possible. Please contact us through our Helpcenter and our support team will help you as soon as possible. Thank you for your collaboration! Kind regards, Customer Happiness Team
2 Apr 2024
 Verified review
Had to resend my details and what I had ordered , also the smell off my phone case was horrible had to wait about a week and keep cleaning it to get rid off smell , the phone case it’s self is fine other than that .
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4 Apr 2024
 Verified review

Brilliant personalised case

Easy to do online and prints are really clear. Great quality. This is my second case after upgrading my phone and the previous one still looks brand new. Thank you ☺️
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24 Mar 2024
 Verified review
The whole experience from designing and delivery was perfect. Easy to follow and create my perfect case and delivery was fast.
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26 Mar 2024
 Verified review
I put that I wanted an iPhone 15 personalise case in order. But I got iPhone 15 plus case, it’s to big for my iPhone
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19 Mar 2024
 Verified review
Speedy delivery and fantastic product. My husband was very happy with his gift.
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25 Mar 2024
 Verified review
Great customer service and product was delivered within timeframe promised.
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27 Mar 2024
 Verified review
I just love my case excellent quality will repurchase again in future.
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23 Mar 2024
 Verified review

Great case, Shame about the protection

The personal case is fabulous. It just looks a little in protection.
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1 Apr 2024
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Katy Perry S24 Ultra case

Awesome, fast delivery too
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17 Mar 2024
 Verified review
Great product 10/10
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13 Apr 2024
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Great quality!
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9 Apr 2024
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6 Apr 2024
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25 Mar 2024
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24 Mar 2024
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1 Apr 2024
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Poor! No stars if possible

I ordered and took a long time to choose photos. Paid quite a lot around £38, got confirmation, then message that my order would be delayed for nearly 5 weeks. When I queried this, they said the I pad case size I needed was out of stock. Shouldn’t have taken my order and money then! Cancelled my order, refund came quite quickly. Went to Etsy, ordered what I wanted £14.99 and arrived in 4 days!
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Answer by mypersonalisedcase.co.uk
3 Apr 2024
Hello! Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards, Customer Happiness Team