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Top positive review
22 Feb 2024
Verified review
Fast dispatch and delivery. Only let down for me was the quality of the item, the case itself was fine but I just felt the personalised element wasn’t as good as it good have been. Maybe it was my error but from the picture of how it could have looked like and the end result for me didn’t match brilliantly you can see a clear edge where’s it’s been stuck down and I felt it could have covered the rest of the case itself.
Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
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Reviews for mypersonalisedcase.co.uk
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22 Apr 2024
Verified review
I love my new phone case...my picture…
I love my new phone case...my picture is my dad and myself hands entwined...that picture is extremely special to me as my dad died shortly after the picture was taken...and my phone case is a brilliant clear colourful reminder of my dad...thank you for making it so well ...will definitely use this company again 10/10 stars from me 😁
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24 Apr 2024
Verified review
Had a problem with my original order but they stepped up and fixed the issue so I will definitely use this company again
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5 days ago
Verified review
Slight displacement on original case but then their fantastic customer service stepped in and made it right.
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Answer by mypersonalisedcase.co.uk
4 days ago
Thank you for your review, Bob! We're glad our customer service could resolve the issue for you. We hope you enjoy your case!
6 days ago
Verified review
Great quality case, love being able to personalise it.
Love the fact it has cards inti the case.
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Answer by mypersonalisedcase.co.uk
5 days ago
Thank you for your feedback! We're thrilled to hear you love the quality and personalized aspect of your case. We hope you will enjoy your case and spread the word about us!
I ordered my personalised case for my mums birthday on the 6th April and it still hasn't arrived.
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Answer by mypersonalisedcase.co.uk
6 May 2024
Hello,
We truly understand how annoying it is to not have received your order yet.
Of course, we want to solve this issue as soon as possible. Please contact us through our Helpcenter and our support team will help you as soon as possible.
Thank you for your collaboration!
Kind regards,
Customer Happiness Team
3 weeks after I am still awaiting for my item to arrive.
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Answer by mypersonalisedcase.co.uk
6 May 2024
Hello,
We are sorry to hear about the delay in delivering your order.
We would love to help with this. If your order had a guaranteed delivery date, please make sure to reach out to us via our Helpcenter so we can compensate for the delay.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
21 Apr 2024
Verified review
have not recived my order !!!
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Answer by mypersonalisedcase.co.uk
6 May 2024
Hello,
We truly understand how annoying it is to not have received your order yet.
Of course, we want to solve this issue as soon as possible. Please contact us through our Helpcenter and our support team will help you as soon as possible.
Thank you for your collaboration!
Kind regards,
Customer Happiness Team
2 Apr 2024
Verified review
Had to resend my details and what I had ordered , also the smell off my phone case was horrible had to wait about a week and keep cleaning it to get rid off smell , the phone case it’s self is fine other than that .
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4 Apr 2024
Verified review
Brilliant personalised case
Easy to do online and prints are really clear. Great quality. This is my second case after upgrading my phone and the previous one still looks brand new. Thank you ☺️
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