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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
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Answer by fishdeal.co.uk
28 Mar 2024
Cześć,
Dziękujemy za recenzję.
Przykro nam, że miałeś problemy z dostawą. Niestety, w przypadku niektórych produktów musimy je odzyskać, aby przetworzyć je w ramach gwarancji we właściwy sposób.
Przepraszamy, jeśli uważasz, że zostałeś potraktowany nieprawidłowo.
Pozdrawiamy,
Zespół Fishdeal.
5 Mar 2024
Verified review
Everything you need to improve!!! Every second order which i do was problematic. Always Missing some products, then you must refund. Or you just forgot to pack some of the items. Like last time. The very special was when they send me empty box from NED to UK. They send netherlands air to england. Do you need more?
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Answer by fishdeal.co.uk
14 Mar 2024
Hi,
Thank you for your review.
We are sorry to hear you have had a bad experience with our shop.
From our side we do our best to ensure the parcels to be delivered in good form and with all the products ordered.
In some cases, parcels might be opened during transport and loose products on the way. We are already taking action to fix this situations in our warehouse and with our couriers to avoid from happening in the future.
Our apologies for the inconvenience this has caused you.
Kind regards,
Team Fishdeal.
28 Mar 2024
Verified review
I purchased a rod bag for my son birthday on the 14 March,they said it would arrive in 2-5 days and it’s the 28 th and it’s not here and my son birthday has gone I’ve mailed the company a couple of times and no luck,
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Answer by fishdeal.co.uk
28 Mar 2024
Hi,
Thank you for your review.
We have looked into this and we see that we received an empty message from you in the 25th, to which we replied asking how could we help you. We are still expecting a reply our message to you.
We suggest to contact our team of customer service to help you accordingly.
Kind regards,
Team Fishdeal
26 Mar 2024
Verified review
Dont gurantee 2 to 5 days for delievery on website when it took 14 days
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Answer by fishdeal.co.uk
28 Mar 2024
Hi,
Thank you for your review.
Our delivery times are 2-5 working days. However, in some cases, the couriers may suffer some delays that are out of our hands.
In this cases we have a process to follow to enquire with the courier and find the correct solutions for the customer.
We apologise for the delay your parcel had suffer.
Kind regards,
Team Fishdeal
22 Mar 2024
Verified review
Rod I ordered was lost in transport and they don't care. Using UK domain but they are NL. Hopefully PayPal will help me recover my money.
To reply below. (Fishdeal deleted it their answer now).
They are not telling the truth then as I even had answers from them with tracking number, (once through email and 2nd time via PayPal). Shame I can't add screenshots here.
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6 Feb 2024
Verified review
Good except for delivery time
Was really good quality everything as described however delivery took 3 weeks apparently with them moving locations but oh well
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26 Feb 2024
Verified review
Very impressed with service and delivery, but one box was split open and items missing
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14 Feb 2024
Verified review
Goods a good price ,need to change the couriers Evri and hermes are useless
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11 Feb 2024
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Very prompt service and goods arrived before the advised date great stuff
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17 Feb 2024
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Good communication, reasonable prices.
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26 Feb 2024
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12 Feb 2024
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3 Feb 2024
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9 Feb 2024
Verified review
It been 2 weeks since I placed my order and I still don't know when it will be delivered as all I've had so far is an email confirming the order.
Would not recommend and will never use again
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Answer by fishdeal.co.uk
15 Feb 2024
Hi,
Thank you for your review.
We have looked into your order and see that it was placed on the 29th of January and delivered on February 10th.
During the time you place the order the delivery times were 8-10 working days due to our company moving to a new working space and warehouse.
By the end of last week, our services went back to normal and now delivery times are 2-5 working days if couriers do not suffer delays.
Kind regards,
Tem Fishdeal.
9 Feb 2024
Verified review
Im waiting more than 2 weeks for my parcel. Evri driver not even tried to deliver this package for me. Now its on the way to sender.....
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Answer by fishdeal.co.uk
15 Feb 2024
Hi,
Thank you for your review.
We have looked into your order and found that the courier returned the parcel to us due to incorrect address. We also see that our customer service team has already fixed this for you by refunding the order.
If you decide to place a new order with us, we suggest to contact our team and confer the address is correct.
Kind regards,
Team Fishdeal
27 Feb 2024
Verified review
Have not received my order yet
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Answer by fishdeal.co.uk
14 Mar 2024
Hi,
Thank you for your review.
We are sorry to hear you have had a bad experience with us.
We looked into this case and we see the parcel was delivered to you on the 29th of February.
If this is not correct, we suggest to contact our customer service team as soon as possible.
Kind regards,
Team Fishdeal.
12 Feb 2024
Verified review
Not turned up yet
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Answer by fishdeal.co.uk
15 Feb 2024
Hi,
Thank you for your review.
We are sorry to hear the parcel was not delivered on time. We see the you have already contacted our team and they have solved this for you in the best way possible.
Please concat our team once again if you happen to have any issues in the future.
Kind regards,
Team Fishdeal.
Usually provide quick service at very competitive prices. Deliveries often received quicker than UK distributors (especially when they use Post Office!!
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1 Jan 2024
Verified review
I got what I ordered no complaints, just took a while to deliver, having said that it was around Christmas so not bad at all.
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11 Jan 2024
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Savvy shopper
I buy when they have what I need at the right price. Have spent quite a lot of money with them so l must need a lot !!
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