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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. As consequence, this has caused a lot of stock errors in our system.
From our side we try to notify you of the stock error as soon as possible. If this took too long we apologise.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
9 May 2023
Verified review
The long wait for delivery over 5 days
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Answer by fishdeal.co.uk
10 May 2023
Hi,
Thank you for your review.
We are sorry to hear your order arrived later than expected.
Lately we and the couriers we work with have had some delays due to the busy times of this season.
We are working as fast as possible to send all orders as fast as possible to ensure the orders are delivered on time.
Kind regards,
Team fishdeal.
14 Dec 2023
Verified review
Packaging was terrible when arrived.
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11 Dec 2023
Verified review
Slow response to shipping the order
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24 Sept 2023
Verified review
Well the delivery was a bit false in time scale
Well the delivery was a bit false
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16 Dec 2023
Verified review
Broken ring because of poor packaging
Package your products correctly
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
We are sorry to hear that your delivery was damaged.
Sadly, it is well known that couriers are not careful enough with the parcels during transport.
We see that you returned the parcel and we gave you a full refund for it.
We have also contacted the courier and raise a claim to try to avoid these issues in the future.
Kind regards,
Team Fishdeal.
15 Jul 2023
Verified review
Item took far to long to arrive
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
9 Dec 2023
Verified review
Order got it with in a week 🙌
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22 Dec 2023
Verified review
Delivery time takes too long
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24 Jun 2023
Verified review
Still waiting for my order
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
8 Dec 2023
Verified review
Order still not received c
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for your review.
We have taken a look into your order and after starting an investigation with the courier, we sent you as second parcel.
Did everything went well with the second parcel?
Kind regards,
Team Fishdeal.
21 May 2023
Verified review
Nie otrzymałam zamówienia
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Answer by fishdeal.co.uk
22 May 2023
Hi,
Thank you for your review.
We are sorry to hear about your order. In this case we suggest to contact our customer service team to find more information about your order.
Kind regards,
Team Fishdeal.
25 Oct 2023
Verified review
Slow delivery (2 weeks).
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22 Dec 2023
Verified review
Must be better package
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24 Dec 2023
Verified review
Honest staff
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14 Nov 2023
Verified review
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for your review.
We have noticed that you given us a low score. We would like to know the reason of this so that we can work on improving for the future.
Kind regards,
Team Fishdeal
26 Sept 2023
Verified review
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16 Jul 2023
Verified review
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
We have noticed that you given us a low score.
We would like to know the reason of this so that we can work on improving for the future.
Kind regards,
Team Fishdeal
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