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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Advised on 13th June order was dispatched. As of today, 26th June. Nothing received. Emailed company twice, still awaiting to be advised as to what has happened to my order.
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
20 May 2023
Verified review
Ordered a boilie table got email saying it was picked ready for dispatch phoned after 2 weeks to find out Dutch courier had lost it now waiting for another to be sent
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Answer by fishdeal.co.uk
22 May 2023
Hi,
Thank you for your review.
We are sorry to hear you have had a bad experience with us.
Unfortunately, after we give the parcel to the courier, we no longer receive information from the courier in case something goes wrong with the parcel. Therefore, the only way for us to know the parcel was not delivered is when our customers contact us asking about thee parcel.
We hope the new parcel to be delivered without a problem.
Kind regards,
Team Fishdeal.
25 Jul 2023
Verified review
Very poor, failed to deliver my order
Not a UK based company. My items were shipped twice from Europe, both times failing and were returned to sender. I gave up and got a refund.
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Answer by fishdeal.co.uk
26 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
13 May 2023
Verified review
Ordered item on the 5th May still no delivery and they don't know where item is ????? .so if your ordering items be prepared for a long wait
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Answer by fishdeal.co.uk
15 May 2023
Hi,
Thank you for your review.
We are sorry to hear the parcel ha snot been delivered yet.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
If the parcel is not with you after 14 working days from the date you place the order, pleas contact our team to start an enquire with the courier and look for a solution.
Kind regards,
Team Fishdeal.
21 Oct 2023
Verified review
Hard to contact,took nearly two weeks for parcel to arrive due to you not replying back to me and the delivery people.ignorant at its best
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9 Jul 2023
Verified review
Very good product and service but postage expensive and packaging completely excessive for size of item. NOT ENVIRONMENTALLY friendly.
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5 Dec 2023
Verified review
My product was broken on delivery poor customer service.
My product was broken on delivery. I responding with email regarding a new product. No body has got back to me with my broken item.
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for leaving us a review.
We have looked into the case of your order and we see that our team solved this by doing a refund of the damaged product.
We also see that you contacted us via our guarantee form. This messages are normally taken care off within 24-36 hours of filing the guarantee claim.
Kind regards,
Team Fishdeal.
1 Oct 2023
Verified review
The posting time was 2-5 days came late
The posting time was 2-5 days max so it would have come for the weekend 8 days later it turned up so missed when i needed it for
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14 Oct 2023
Verified review
Haven’t received my order after 10 working days when it said it would take 3 to 5 working days hence the reason for 1 star
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8 May 2023
Verified review
Shipment not delivered
I want a refund to my paypal. I bought a few times on your site but waiting three weeks for a stroller is too much.
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Answer by fishdeal.co.uk
9 May 2023
Hi,
Thank you for you review.
We are sorry you have had a bad experience with us.
From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers and when they have problems, then that affects our parcels as well.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
If you have mot yet connected our team, we invite you to send an email to our customer service team to fix this for you.
Kind regards,
Team Fishdeal
24 Oct 2023
Verified review
Delivery late
Delivery is more than two weeks and nobody knows where is my order, so definitely delivery time need to be improved
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9 Oct 2023
Verified review
Fishdeal are good but their choice of…
Fishdeal are good but their choice of courier (Evri) in the UK will make me think about ordering from them again.
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12 Dec 2023
Verified review
Didn't have the stock this time although it was on the web site.
Been excellent before with previous purchases
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9 Sept 2023
Verified review
Prices are brilliant but delivery takes a while it states 2 to 5 working days I'm still waiting after 10 days
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9 Dec 2023
Verified review
Nothing comes to mind. But I have unsubscribed cos I have run out of cash and maxed my cards. So bye bye!
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5 Aug 2023
Verified review
Very bad customer service and do not deliver in the time they say.
Very bad company would not recommend
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12 Jun 2023
Verified review
Been waiting for notification of when my order will be delivered for over two weeks
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
27 May 2023
Verified review
Ordered some rods still not arrived 2 weeks ago
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
30 May 2023
Verified review
goods ordered weeks ago and still not delivered
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
26 May 2023
Verified review
I am still waiting for my order
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
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