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Top positive review
6 Aug 2023
Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like.
Despite all the negative feedback from other customers, I would buy from them again, without hesitation
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
Im waiting more than 2 weeks for my parcel. Evri driver not even tried to deliver this package for me. Now its on the way to sender.....
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Answer by fishdeal.co.uk
15 Feb 2024
Hi,
Thank you for your review.
We have looked into your order and found that the courier returned the parcel to us due to incorrect address. We also see that our customer service team has already fixed this for you by refunding the order.
If you decide to place a new order with us, we suggest to contact our team and confer the address is correct.
Kind regards,
Team Fishdeal
28 Feb 2024
Verified review
Good shop,good products.late delivery
Good shop with good products,just a bit disappointing as a uk customer for delivering. Always delayed doesn't matter if it shows 3 days. Get it like after 10. Once ordered a product which was showing max 7 to 10 days but after 14 days wasn't even dispatched so had to cancel my order.
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27 Feb 2024
Verified review
Have not received my order yet
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Answer by fishdeal.co.uk
14 Mar 2024
Hi,
Thank you for your review.
We are sorry to hear you have had a bad experience with us.
We looked into this case and we see the parcel was delivered to you on the 29th of February.
If this is not correct, we suggest to contact our customer service team as soon as possible.
Kind regards,
Team Fishdeal.
12 Feb 2024
Verified review
Not turned up yet
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Answer by fishdeal.co.uk
15 Feb 2024
Hi,
Thank you for your review.
We are sorry to hear the parcel was not delivered on time. We see the you have already contacted our team and they have solved this for you in the best way possible.
Please concat our team once again if you happen to have any issues in the future.
Kind regards,
Team Fishdeal.
5 Jan 2024
Verified review
Ok, I was supplied with a defective product. The return possibility was accepted, though it will cost me £6.50. It won’t get back back to their warehouse for two weeks, so I can’t get my refund, less the £6.50, for sometime. And that in turn means I can’t buy an equivalent item elsewhere until I get the refund. I have had much better service from other companies
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
We are sorry to hear you received a defective product. When you apply for the return labels via our Guarantee department return labels have no cost given that you have provided pictures or video of the problem with the product.
We have looked into this case and see that no picture nor video was provided, therefore, we cannot void the returns costs until we receive the parcel and confirm the product's fault.
If the product is indeed faulty upon inspection, then you will receive a full refund of the order.
Kind regards,
Team Fishdeal.
14 Jan 2024
Verified review
Don’t trust your reputation to a delivery company like DPD.
My order has still not arrived ,having ordered before xmas
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Answer by fishdeal.co.uk
23 Jan 2024
Good afternoon,
You have ordered a so-called Crossdock product. This means that you could buy the product cheaper than anywhere else because it comes directly from the supplier's warehouse. This results in a delivery time of 6 to 10 working days. This was indicated when the order was placed.
Therefore, the order was shipped later. We see in the tracking that your product has been delivered in the meantime. Our apologies for the inconvenience. We hope it will be clearer in the future.
10 Jan 2024
Verified review
Purchased 2 x Penn 7000 carp reels, both arrived, one faulty. Very disappointing, Fishdeal did respond with returns details. I have returned the reel for replacement but no communication as to what is happening. These items come from the Netherlands which delays delivery to UK
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4 Jan 2024
Verified review
Disappointed but not Fishdeal's problem.
Was disappointed when I received my order for a 2 piece thermal suit with half of it missing. It had been opened during transit and part of it stolen. Credit to Fishdeal though they agreed to forward a replacement which I am now waiting for.
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9 Jan 2024
Verified review
Scam
My equipment got to the local DPD delivery depot then on tracking just was marked as returning to Fishdeal.
I have emailed but nobody has replied.
Nothing was delivered and no delivery attempted. They have my money and I have no equipment
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
We are sorry to hear the parcel has not been delivered.
We have looked into our inboxes and we have not received any email from you regarding this situation.
Please contact our team via info@fishdeal.co.uk wiht your order number and they will fix this for you.
Kind regards,
Team Fishdeal.
8 Jan 2024
Verified review
Order turned up damaged and part missing , improperly packaged , and still no correspondence from the seller !!!!
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
We are sorry to hear the parcel has been delivered in this state.
After looking into this, we found that our customer service sent you an email on the 3rd at 14:51 asking what was the desired solution, to which there is no reply from you at the moment.
We invite you to look in your inbox for the message from our team so that they can fix this right away.
Kind regards,
Team Fishdeal.
7 Jan 2024
Verified review
Didn't ship my order! I don't know why'd they not? They did credit my account back, so they didn't steal my money.
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for your review.
We have looked into this case and we see that your address was in the USA. Since we do not ship to that country, our customer service sent you an email about this and placed the refund for it.
Kind regards,
Team Fishdeal.
13 Jan 2024
Verified review
Still waiting on my parcel that was meant to arrive the 3rd of January
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Answer by fishdeal.co.uk
23 Jan 2024
Good day,
That's annoying to hear! We always make every effort to pack and ship every order as quickly as possible. The majority of all orders are therefore delivered to the customer nicely within the specified time. This is also the reason why we state "1 to 3 working days" as the expected delivery date.
You placed your order with us on 31-12-2023 and we shipped it to you the following day. So we have done everything possible to ship this order as soon as possible.
We see that your shipment has unfortunately been delayed at dpd. Unfortunately, there is nothing we can do about this and we are dependent on dpd. Of course, we are responsible for this shipment and sincerely apologise for the delay. We hope to serve you better in the future.
29 Jul 2023
Verified review
products are good but the one product i needed to return despite several requests could not get the company to send the nessesary paperwork in time.
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21 May 2023
Verified review
Worst experience ever...First i got fouled be the name(co.uk) made me think they are based in UK. Placed an order(around £400), didn't arrived after 5 days. I get in touch with them, they said as there is one extra large item(false) and will take longer. After 2 weeks may order was still in courier depot(GLS). According to tracking reference, one of the parcels (they split my order in 3 parcels) was incorrect labeled, and sent back to Fishdeal. After 3 weeks, a second parcel was sent back to them due packing damage.
They refund my money, and offer me a free delivery on my next order(which is free anyway if the order is £90+), i don't know what make them think as i will ever order again from them, after such an experience.
So if you order for your next fishing session, and this is in the next month time, don't bother.
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Answer by fishdeal.co.uk
22 May 2023
Hi,
Thank you for your review.
We are sorry to hear you have had a problem in the order.
In our site, there products that are scanned in the system as extra late products. These products need to be shipped with a special courier that can ship extra large products towards the UK. Normally, orders with extra large products take longer to be ldeivred and this is specified at the meant go checkout before making the payment for the order.
Our company is based in the Netherlands and you can find all our information in the site. We are sorry that the website ending ".co.uk" caused any type of confusion.
Kind regards,
Team Fishdeal
13 May 2023
Verified review
Would have given zero if I could
Emailed fishdeal 10 days after I placed the order, to say the parcel had been sitting in Evri's depot for 6 days and hadn't been scanned or moved since,fishdeals response was that they needed to leave it another 2 days to contact evri ,emailed fishdeal after 2 days to say it still hadn't arrived and still hadn't been scanned,since then ive had no response from fishdeal or parcel received ,I have emailed fishdeal everyday for the last 3 days asking for them to respond but I've had nothing .I would not recommend buying from this company and I would have never placed the order if I knew they used Evri,as they are by far the worst courier in th UK.
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Answer by fishdeal.co.uk
15 May 2023
Hi,
Thank you for you review.
We are sorry you have had a bad experience with us.
From our side we do our best to ensure parcels are delivered on time and undamaged. However, we also depend on the couriers and when they have problems, then that affects our parcels as well.
When you experience any problem with the parcel, it is necessary to contact our team and they will follow the process, depending on the situation, to fix things the fastest way possible.
Part of the process, is to contact the couriers and get more information regarding the parcel so then we can find the best solution. This sometimes take between 10-14 working days depending in the courier.
Of course we will always find a solution for you as we want our customers to be happy with their order and us.
If you decide to give us a new opportunity in the future, please contact our team and they will fix something for you for the inconvenience.
Kind regards,
Team Fishdeal
15 Jun 2023
Verified review
AVOID AVOID AVOID
Avoid at all cost, items returned to sender on 2 occasions, I thought that Co.uk would be UK based, how wrong was I, based in the Netherlands, sent from the Netherlands, items didn't even reach the UK, phone lines only open about an hour each day, and only on about 3 days each week, I did manage to get through, after phoning every hour on the hour, not even an apology from customer service, buy whatever you want elsewhere, then you might actually receive your goods
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. This has caused our inboxes and phones lines to be extremely busy and has taken us longer than usual to attend this situations.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
We would like to help you in your next order in case you decide to give us another opportunity.
Our apologies for the stressing and annoying time you have experienced.
Kind regards,
Team Fishdeal.
22 Dec 2023
Verified review
Good Products Poor Service
Delivery was very slow I know it is Christmas but the time the product spent in the Netherlands was excessive. There was no updates from Fishdeal until I started chasing. The only information was it had been shipped in the Netherland but not received by Evri over a period of 2 weeks. When i chased it came very quickly. Packaging was poor 4 bank sticks and a reel in its unprotected box in a low quality cardboard box with no packing not even some old newspaper. The outer box already had an hole in it I suspect from the bank sticks moving around its a wonder the whole thing had not disintegrated.
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28 Jun 2023
Verified review
Waited for the 5 working days before i had to call them to find out where my parcel is. They then told me it wasnt in stock any more but never informed me of anything no tracking info no sorry we dont have in stock anymore. Inwas then offered a refund and within 2 mins of that call ending I received tracking info for the parcel which i was just told was being refunded. Now another week later and ive had to contact them again and im now being told its been stopped since the 22nd at some port! Which means they never had it in stock to begin with absolute jokers they are
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. As consequence, this caused stock errors and failed notifications from our part and we apologise for that. However, we can assure you that none of the information provided at the time was a lie nor intended to be rude towards you.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
Kind regards,
Team Fishdeal.
15 Nov 2023
Verified review
Very Poor Courier
The problem with using Fishdeal is their courier choice. It is worth noting that goods come from mainland Europe. The courier they use is Hermes/Evri who from experience are very poor. My first order went missing, probably stolen. The replacement order some two weeks later arrived in a very battered and selotaped up box. I think I will have to stick to UK based online retailers in future. You also have to spend £100 for free pp. Their customer service is very good though, which is what you want when things go missing.
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8 Jun 2023
Verified review
Didn’t have the item I had purchased in stock despite showing in stock on the website. They didn’t inform me of this until a few days later when I emailed them to ask where my order was. Also very slow to respond to emails. You get one reply a day. And don’t bother trying to call them, I was waiting for them to answer 45 min and no response.
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Answer by fishdeal.co.uk
18 Jul 2023
Hi,
Thank you for your review.
We are sorry to hear that you have a had a bad experience with us.
The past few months we have been experiencing delays because of IT errors with couriers and high pressure in our warehouse. Due to this, we also experienced delays in answering emails and phones were ringing non stop which made not possible to attend all the calls.
We ask you to please contact our customer service team to get a possible compensation for the inconvenience.
We apologise for the stressing and annoying time you experienced.
Kind regards,
Team Fishdeal.
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