fishdeal.co.uk
Reviews:

1,251 reviews in the last 12 months6,276 total reviews  

4.53
Excellent
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Top positive review

6 Aug 2023
 Verified review
My experience with fishdeal has been excellent, i purchased reels and spare spools at very competative prices (by far the cheapest anywhere I looked). Postage was free and fairly quick, (I ordered on a sunday night and they arrived by tracked courior Saturday morning, thats 6 days from the Netherlands to the UK) I think that is pretty good considering I was notified it could be longer due to heavy work loads at the warehouse. The reels are very good quality from a well established company and were well packaged. What`s not to like. Despite all the negative feedback from other customers, I would buy from them again, without hesitation

Top negative review

25 Mar 2024
 Verified review
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
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Reviews for fishdeal.co.uk

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11 Feb 2024
 Verified review
Very prompt service and goods arrived before the advised date great stuff
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12 Feb 2024
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3 Feb 2024
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28 Jan 2024
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9 Feb 2024
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It been 2 weeks since I placed my order and I still don't know when it will be delivered as all I've had so far is an email confirming the order. Would not recommend and will never use again
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Answer by fishdeal.co.uk
15 Feb 2024
Hi, Thank you for your review. We have looked into your order and see that it was placed on the 29th of January and delivered on February 10th. During the time you place the order the delivery times were 8-10 working days due to our company moving to a new working space and warehouse. By the end of last week, our services went back to normal and now delivery times are 2-5 working days if couriers do not suffer delays. Kind regards, Tem Fishdeal.
9 Feb 2024
 Verified review
Im waiting more than 2 weeks for my parcel. Evri driver not even tried to deliver this package for me. Now its on the way to sender.....
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Answer by fishdeal.co.uk
15 Feb 2024
Hi, Thank you for your review. We have looked into your order and found that the courier returned the parcel to us due to incorrect address. We also see that our customer service team has already fixed this for you by refunding the order. If you decide to place a new order with us, we suggest to contact our team and confer the address is correct. Kind regards, Team Fishdeal
12 Feb 2024
 Verified review
Not turned up yet
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Answer by fishdeal.co.uk
15 Feb 2024
Hi, Thank you for your review. We are sorry to hear the parcel was not delivered on time. We see the you have already contacted our team and they have solved this for you in the best way possible. Please concat our team once again if you happen to have any issues in the future. Kind regards, Team Fishdeal.
20 Nov 2023
 Verified review

OK - but delivery times are unreliable!

I've ordered two items from Fishdeal and neither orders went well. I first ordered two Umbrellas which were a very good price and a good quality, but instead of the 2 to 5 days delivery promised, it took two weeks to get to me. Fishdeal did say that it was down to the courier DPD who were having delivery problems so I gave Fishdeal the benefit of the doubt. My second order was for a Landing Net Pole. The stock level showed one in stock which I ordered immediately. Expecting it to be delivered again with 2 to 5 days I then received an e-mail 4 days after I ordered it saying that due to a stock error it was no longer in stock. Fishdeal offered a similar replacement Pole or a refund which I accepted which was deposited into my bank within 24 hours which was good. So, whilst I have been a bit unlucky with my orders, Fishdeal's prices seem to be very competitive and I would still consider buying from them again, but don't expect any order to be received within the 2 to 5 days as they promise!
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6 Dec 2023
 Verified review
Packaging, having purchased some 55kg of ground bait for my 2024 fishing campaign. this came in 3 separate boxes delivered in 2 separate consignments. Therefore the carrier had to deliver twice (false economy). a further issue was the second delivery had 2 of the bags of ground bait inside burst one was a 6.5kg bag and a 4kg bag. we estimate some 1.5 to 2,5 kg of ground bait was lost in transit. Furthermore, a flimsy cardboard box with a few sheets of crumbled-up paper dropped in does not support as packaging and the minimum usage of sellotape to close the boxes was absolutely pathetic.
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14 Jul 2023
 Verified review
Good value, goods delivered relatively quickly, I've had friends who ordered good rods and tackle, from a well known delivery company, that have had their deliverys ruined during transit on numerous occasions. I have ordered a few times from fishdeal now and have never had an issue with goods damaged during transit. Would definitely recommend and will be using again.
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3 Nov 2023
 Verified review

Poor packaging!

Goods were sent from abroad, so, not from the UK. The fishing rod arrived in a mangled box, and I was most concerned that the rod may have been damaged in the long transit - fortunately it was not. A sturdy tube would have been a far better package option, and I would be concerned about buying any delicate items from this company again.
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28 Oct 2023
 Verified review
A UK based website is a bit misleading as they are in fact in Holland. But that said the delivered on price. And communication with them wasn’t all bad. I will shop there again in the future. But will order well in advance of when I need/want my items.
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17 Jun 2023
 Verified review
You could let people know that the seller is not in the UK , because your website misled me to believe I was buying from a uk seller! when in reality it was someone in the EU .Which I would not have bought from normally .
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28 Aug 2023
 Verified review

Competitive Prices

Prices are competitive. Delivery is a bit longer, 8 days, than my experience generally on purchases from the major online retailers. So I would have no hesitation in using again particularly for Sensas purchases.
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17 Dec 2023
 Verified review

Poor service by the courier.

Parcel was left with a neighbour for 3 days as no card was left for me by the courier. Goods were fine but I thought the packaging was a bit over the top! anyway, thank you for the glasses which fit well.
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25 Dec 2023
 Verified review

Reasonably priced with great range

Prices are very reasonable and some excellent offers but doesn't inundate you with emails like some sites. I'd prefer to have had it made clear that shipping was not from the UK though.
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13 Nov 2023
 Verified review
Great product but absolutley no instructions with it , struggled to put the fishing bivvy up without those instructions eventually did it , but would have liked some instructions
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2 Dec 2023
 Verified review

Good service

Well packaged, but the tracking link says the parcel didn't get collected for about 4 days which I thought was quite slow and it turned up later than expected.
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9 Oct 2023
 Verified review

Packaging could be better…

Order arrived on time but packaging of rod could have been better, rod was loose in box, cardboard tube would be ideal, fortunately appears to be undamaged.
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25 Sept 2023
 Verified review
There was a missing item which was swiftly refunded which is great but stock checking should be better. Cheap price delivered quickly and problem resolved.
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