oakley.com/en-gb

Reviews:

Love Oakley sunglasses and usually their service. But tried to order sunglasses and it kept saying it couldn't go through. I called them and apparently it was because there was low stock. If on the website it should be available or state low/out of stock, I wasted a lot of time. This happened for 3 different products. Eventually found others I could order which came quickly and are great but disappointed with the info on the website.

I ordered and didn’t like the first pair of Holbrook I got but couldn’t just exchange them for another pair but got my money back very quick and got a dearer pair that I love and received quick which I love so thanx oh and wish you’d give a better case for them with the amount of money I paid for them

If I could give Oakley zero stars, I would. My prescription glasses developed a defective coating after only around 60 days. Oakley’s own optician confirmed that this was a warranty defect, yet resolving the issue has been an exhausting mess of misinformation, contradictory promises and unnecessary delays. I was initially told by Kimberley that the issue could be resolved in store. I travelled to the Covent Garden branch, only to be told they could do nothing because the glasses had been purchased online. That incorrect information wasted my time and directly delayed the resolution. After further chasing, Oakley confirmed in writing that my warranty claim had been approved and that a replacement would be sent before I needed to return the faulty glasses. I immediately provided the requested prescription, model information and delivery details. Less than 24 hours later, Oakley completely reversed its position. I was told that a replacement was suddenly impossible because of a “system limitation”. Instead, I must return my glasses, wait for them to reach the distribution centre and then potentially wait another 15 business days for a refund. These are prescription glasses, not a fashion accessory. I need them to see. Oakley expects me to surrender my essential glasses and remain visually impaired while waiting several weeks for my own money back, despite previously confirming that a replacement would be sent first. To make matters worse, Oakley has also said it will not refund the express delivery charge. I paid for the prompt delivery of a usable product. Oakley supplied defective prescription glasses, so refusing to refund the full amount is disgraceful. Their internal system limitations are not my responsibility. Neither are their contradictory communications, broken promises or slow internal processes. For a supposedly premium eyewear brand, the product quality and customer service have been appalling. Oakley has shown absolutely no understanding of the seriousness of leaving someone without the prescription glasses they rely on for sight. Defective glasses. Misleading information. A wasted journey. A confirmed replacement withdrawn within 24 hours. Weeks potentially left without suitable glasses. Shocking from start to finish.

Great product (Oakley Jawbreaker Prism) at a great discounted price. Also included a bonus photochromic lens which was unexpected but welcomed. The Jawbreakers are a great fit, provide good vision and the arms can be adjusted to suit most people. Postage was free which is a bonus nowadays

I ordered a small head restraint for my glasses and it's way too big after asking advice on a small one How do I send back for refund please. As disabled my post office has now gone from my village I live in. Could it be collected?

Excellent quality albeit with fragile lense coating. Delivery is prompt for custom spec and safe and reliable through UPS. Spare lenses sent through evri, more worrying though bearable

It took 10 days for my replacement lense to arrive - the GLS system didn’t keep me informed of when delivery would take place and I had to contact Customer Services to find out - even then I wasn’t told who the delivery service would be and only found out when I had notification this morning from Parcel Force.

I was amazed that I ordered my shades on a Sunday and by mid-morning the next day I was wearing my new shades! Fantastic service well done Oakley..

Sunglasses are light weight and stylish. When wearing them visibility is sharp and clear. I would most definitely recommend them to everyone.

Excellent products and excellent service. Probably a bit expensive. But on saying that, you are paying for the beat you can get

After wearing Oakleys for over 25 years. I was not very impressed with the service the time. Trying to get through to customer services is a joke. My parcel arrive damaged and late. The microfibre case is great but service poor.

Return was processed and credited quickly and correct lenses I should have ordered dispatched promptly. Good updates via website

Easy to do, easy to see what glasses look like on you. Quick delivery and good collaboration with Blue Light Card 😁

Customer service that really works. Able to make an exchange, find the correct item with no fuss. Thank you

For such an expensive pair of glasses, the 'hard' case that comes with it is in no way hard. Easily collapsible, have received a better case with £35 specsavers glasses. Low quality or even completely missing stitching on both case and cleaning bag, expected these to be ALOT better. Glasses are fine but opinion effected by the rest, expected more from such a reputed company for the rest aswell.

Well, my classes arrived poorly packed. The glasses had obviously been sliding around inside the box and were only half in there flimsy cloth case and there is a scratch on the right lens. I’d have expected a bit more from Oakley. I guess it’s a sign of the times… prices get higher, quality and care gets lower! I wanted them for my holiday so I don’t have time to change them. Very disappointed!

Great cycling glasses coupled with my prescription which was spot on thanks

Cannot fault product. Purchase was so simple. Excellent communication.

Excellent products and great service arriving next day

Service and delivery was quick and easily navigated