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Review summary
Customers consistently appreciate the fast and efficient delivery, the high build quality, comfort, and design of the products. Many also praise the helpful and responsive customer service, the ease of installation, ordering, and everyday use, as well as the attractive pricing and promotions. Timely updates and clear information are also highlighted as positive experiences. However, some customers have reported delays or missing orders, disappointment with certain product features, and challenges with unclear instructions or difficult assembly. There are also complaints about poor communication and lack of support from customer service, dissatisfaction with cost or value for some items, and frequent frustration with incomplete or misleading product manuals and information.
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How Trusted Shops prevents fake reviewsReviewswww.maxi-cosi.co.uk
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Verified
A well made product with easy clean features. I was disappointed to read with the enclosed information that once baby is able to stand, the maxi-cosi chair is no longer suitable. I am sure I read in the literature that led me to choose this item that it would serve baby until 24 months old. As most babies, and certainly all the babies in my family, are able to stand by 10 months old, this was disaappointing to learn. However, not worth returning, but probably would not have gone with this chair if I had been aware. I would have chosen something cheaper. However, It will be someone else's gain as I pass it on to another family when no longer safe for ours.
Verified
Good build quality, but major design flaws with the electronics
I recently purchased this Maxi-Cosi bathtub with the built-in temperature probe. While the tub itself has really good build quality and feels sturdy, the design of the electronic components is incredibly poorly thought out for an item that holds water.
There are two major flaws:
1. Exposed USB-C Port: The charging section is located on the back of the bathtub and does not have any kind of rubber seal or cover to protect it. It is completely exposed to water, which feels like a massive oversight and a safety hazard.
2. Hanging Wires: The wire for the temperature probe is just left hanging loose. For a premium baby product, this should absolutely be concealed or integrated into the plastic housing to keep it out of the way.
Overall, the physical tub is great, but I cannot highly recommend it until the manufacturer fixes these glaring design issues with the charging port and wiring. Water and exposed electronics are not a good mix.
Reply from www.maxi-cosi.co.uk
Thank you for sharing your detailed feedback. We’re pleased to hear that you’re happy with the bathtub’s sturdy construction and overall quality. We also understand your concerns about the exposed USB-C port and loose temperature-probe wire, especially in a product designed for use around water. Safety and ease of use are extremely important, and we appreciate you bringing these points to our attention. We’ll make sure your comments are shared with the appropriate product team for review. Team Maxi-Cosi
Verified
Great website, really pleased with the quickness of the delivery. We’ve ordered from the site twice now. The only thing I would say is the changing mat we ordered was described as ‘beige’ colour but it was grey so had to return as I’m not a fan of anything grey. Re-ordered the same changing mat in the terra which came as a dusty pink colour and it’s perfect.
Verified
My daughter knows her stuff.
Very well put together! She has used this child seat configuration since the birth of her daughter. Now my granddaughter is nearly 4 it is time to change and we only thought of one company… Maxi Cosi. My granddaughter is comfortable and most importantly, safe. Thankyou Maxi Cosi!
Verified
Best CAR SEAT ever!!!
First I contacted the chat for advice on a car seat for my 12mths + and I was given the link and that gave me time to go directly to what was needed rather than browse a few products and not know what to select. After being satisfied with product features, I made the order, which was on sale so extra value for money and the delivery was super quick too, it said 3-5 days but I had it on day 2. The seat is phenomenal, the 360° turn is exciting and one of my fave features but the comfortability of the cushioning, the way my son can sit up without feeling squashed and especially since this is the car seat he will grow up in, makes it so very convenient. My car seat woes are behind me, I wish I had gone for a maxi Cosi from birth but better late than never!! I am beyond happy with my purchase!!!
Verified
An easy to use car seat at a good price
The car seat works as intended and is simple to use. The price was good, because there was an offer on at the time of purchase. Delivery was fast, but unfortunately I was not sent a QR code for the delivery collection point, so it took longer to collect as additional proof was required.
Verified
Amazing service!!
I ordered a travel cot for my little one from Maxi-Cosi as was let down from another company saying item was in stock when I ordered when it wasn't. Thought I would order travel cot direct from Maxi-Cosi & they delivered it by the next day.
Amazing choice of different items for baby especially for travelling.
Verified
Great order and communication, I was worried on delivery as the box was broken and the iso fix yellow arm was poking out but seemed ok !
My five year old granddaughter said ‘ Grandma this new seat it very comfortable, support nice and the headrest is just right .
Verified
Excellent and speedy response to email refund request when I had messed up my account setup (which I had managed to correct within a couple of days) but the order had been cancelled and refunded by then. Second order arrived promptly, beautifully packaged and was perfect
Verified
1st time ive heard of maxicosl
1st time ive heard of maxicos was when i my daughter ordered the seat 1st for her car and its a nice bit of kit so i had to get the same one .i love the isofix part plus i can use this seat in the front of my van
Verified
I felt a bit misled when purchasing Pearl XL Slide Pro. Most of the images show car seat connected to a base & the description even talks about the seat sliding in and out. The name of the car seat even suggests it slides so assume a base comes with it. No where in the description clear says a base has to be bought separately for the seat to be usable. I had to spend another £200 on a base.
Reply from www.maxi-cosi.co.uk
Thank you for taking the time to share your feedback. The Pearl XL Slide Pro requires a compatible base, which is sold separately, and this information is included within the product details. However, we appreciate that it may not have been prominent enough for you to notice during your purchase.
We’re sorry for any confusion caused and will pass your feedback to the relevant team as we continually look for ways to make our product information even clearer for customers. Team Maxi-Cosi
Verified
Easy purchase… sadly the offer I wanted…
Easy purchase… sadly the offer I wanted was sold out and when back in stock it was slightly higher in price but all in excellent value for money. Lovely products…. Really pleased.
Verified
Happy customer
I was able to source my purchase direct. I had originally placed my order with another website and waited over six weeks for a restock. I snapped it up when it became available on Maxi Cosi and cancelled my first order. Delivery was fast and before estimate
Verified
Tough if you have a floor ottoman
I don’t like that the legs are on a spring system. Makes life very hard when you have a floor ottoman as you can’t lock them in. If I was figuring out how to secure it to my bed with the straps on my own with the spring legs, I would have just returned it but my partner figured it out. The illustration only instruction manual is not helpful either, need words!
Reply from www.maxi-cosi.co.uk
We're sorry to hear that you found the spring-loaded leg system challenging to use, particularly in combination with a floor ottoman. We understand how important it is for the setup process to be straightforward and intuitive, and we appreciate you highlighting this aspect of your experience.
We're pleased to hear that your partner was able to successfully secure the product to your bed, but we recognize that the process should have been easier to navigate independently. We also appreciate your comments regarding the instruction manual. While the illustrated format is designed to support multiple languages, we understand that written instructions can sometimes provide greater clarity and confidence during assembly.
Please be assured that your feedback has been shared with our product and development teams for review. Customer insights like yours are invaluable in helping us improve both our products and the supporting materials we provide.
Thank you again for bringing this to our attention, and we're glad that despite the initial difficulties, you were able to get the product set up successfully. We truly value your feedback and your choice to use Maxi-Cosi.
Verified
Thought the replacement wheels were a bit pricey but arrived in good time. The main area of concern is that wheels needed replacing after just ten months of use
Verified
Really love the product, needed a chair for my nearly one year old since she has outgrown bouncers and it’s lovely, easy to clean and super comfy she even falls asleep in it. More colour options / styles would be great.
Verified
Very good purchase
Easy to order, quick to deliver. Our grandson says the car seat is comfortable and I like that it has a few different features eg tilts. Simple to fit.
All in all a very good purchase.
Verified
Emerald 360 S
We ordered an Emerald 360 S Car Seat. We already had one (purchased from a big retailer) and we're happy with it, especially the fact that it grows with the child. Delivery went well
Verified
Excellent service and very easy to fit. Instructions would have been helpful.
Verified
No instructions with the chair. There are still sliding buttons (on the back of the legs) that I have zero idea what they are for. Took me a while just to figure out how to raise and lower the seat. Very frustrating
Build quality seems good.
Reply from www.maxi-cosi.co.uk
Thank you for your feedback. We’re pleased to hear that you are happy with the build quality of the chair, although we’re sorry that the setup was frustrating.
The full instruction manual can be downloaded from the product page on the Maxi-Cosi website. If you require any further assistance with the chair’s features or adjustments, please contact Maxi-Cosi directly, our team will be happy to help.- Maxi-Cosi
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- +442082360707
- www.maxi-cosi.co.uk/c
- uk-consumercare@maxi-cosi.com
- Borehamwood, GBR
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