Review summary
Customers frequently praise the fast and reliable delivery. Most reviews express high satisfaction with the quality, fit, and natural look of the wigs. Customer service is widely commended for being helpful, responsive, and supportive. Many customers appreciate the straightforward returns and refund process. Customers are pleased with the large selection and variety available. Some customers cite courier issues or delivery delays. There are mentions of occasional challenges or delays in the returns and refund process. Some customers request more styles or colours to be added. Website usability receives mixed feedback, with some users reporting navigation or ordering issues.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsnaturalimagewigs.co.uk
(14)
(12)
(20)
(58)
(364)
Verified
I live in France and the p&p is very reasonable.
I like the fact you show how much stock of a particular wig is available when browsing the website.
Plus, the prices are very good.
Verified
I have always received good quality wigs from you it makes an embarrasing problem a lot better,I don't think you could possibly do anything better thank you
Verified
Wig arrived on time. Lovely style and well made, unfortunately colour didn't suit me so had to return. This is first time I've ever had to return a wig and I've been shopping with Natural image for years.
Verified
I’ve worn a Winner wig from Natural Image for several years since my already fine, thin hair started getting even thinner. It looks so natural that people can’t believe that I’m wearing a wig. It gives me confidence to face the world and, an added bonus, takes years off me!
Verified
Great service from Natural Image - quick postage, keep you informed, good choice of wigs and toppers.
Verified
Wanted a shorter style for my holiday that I could pin up. Very happy with my choice, good quality and fast delivery 👌
Verified
I am really pleased with the wigs I bought recently. The delivery was good. I have to wear wigs because I lost all the top of my scalp through cancer. I feel so much better with one on and Natural Image have a excellent stock of wigs. A big thank you.
Verified
Having lost my hair due to chemotherapy treatment, this is my second wig. I had one provided via the hospital which is an Image wig and then bought some care products and now have the bug ! Second wig is gorgeous and means I’ve now got two looks ! Who knows how many I’m going to end up with 🤭and with th3 hairdresser savings I’m actually spending less for a much better look.
Both my wigs are well made and bearing in mind how upset I was as my hair fell out, now I’m really happy with my appearance. In fact I probably look better than before . Thank you Image.
Verified
Shampoo & Conditionng spray …
I ordered some shampoo and conditioning spray which Evri left on my doorstep but when I got home it wasn’t there. A quick email to explain and I was sent replacements very swiftly
Verified
Having bought from yourselves for many years I have always been very happy with all my purchases. Sorry not very good at putting pictures on
Verified
Wider range of brands would be nice
I like that they stock Paula Young wigs from the USA, as i like their fibres. My last order was a Paula Young style, which i have to say was not as good quality as i would have liked. Not NI fault.
I wish NI could stock other brands, or more Rene of Paris and Amore.
Verified
* I do recommend Natural image
* I wanted to inquire by phone about some points related to wigs , the lady who answered my queries was helpful and pleasant.
* I placed an order, items arrived next day in excellent condition
* Return / refund of some items was straight forward.
Verified
Quick service, attractive wigs.
I have always had good, quick service from Natural Image. If a wig is coming from America it can take a few weeks, but I like the fact that payment is only taken when the item is dispatched.
Verified
Always had good service from Natural Image. The only thing I can I would like to see is the choice of delivery, Evri are a little expensive, I have had Royal Mail deliver other wigs to me for £1.99 and can take the same time to deliver as Evri
Verified
Bobbi wig is lovely and very easy to wear
Easy to use website, good delivery and like she fact you can return for refund if you're not happy with the wigs. I was very pleased with mine. The quality and colour very good. Everyone thinks it's my real hair!
Verified
Love my wig, after loosing all my hair from chemo, the wig I bought has so cheered me up . Great fit fantastic delivery so natural, can not tell it’s a wig ☺️
Verified
Really nice hair
Love these. I have 2x Mirror Image, 2x Kind of Magic and a Luminary. They are super comfy and fit me nicely. Just wish Golden Glow Root was available for all own brand styles and it wasn’t out of stock so much!
Verified
Change your courier from Evri! Took over a week to deliver. Wig is great, better than expected, first time I've bought Paula Young. First class communication with Customer Service. Thank you.
Reply from naturalimagewigs.co.uk
Thank you for your feedback. There is an option at the checkout to choose Royal Mail special delivery if you wish to not use Evri as the courier.
Verified
Fits me perfectly and has taken years off
Just about to order another shorter one
Thanks Jamie
Verified
Good service and items
Order two items in the sale and both were back order. That’s, for me is not a problem. But they were came surprisingly quick, especially for a back order. I was delighted. Kept informed, Natural Image never leave you hanging, which is good. Service is always spot on that’s why I like to shop there.