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Review summary
Customers frequently praise the quick delivery times, high quality and realism of the wigs, and the friendly, efficient customer service. Returns and refunds are generally straightforward and prompt, and many find the website easy to use and informative. The variety of colours and the wide range of styles and brands available are also positively noted. However, some customers mention occasional delivery delays, especially when items are out of stock or shipped from abroad. There are reports of inconsistencies in wig quality and disappointment with specific orders. Communication lapses with customer service and delays or confusion with returns and refunds have been experienced by a few customers. The website is sometimes described as outdated and lacking effective navigation and search features. Customers often struggle with finding accurate colour matches and sufficient options, with colour discrepancies causing disappointment. Out-of-stock items and lengthy wait times for popular wigs are also recurring frustrations.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsnaturalimagewigs.co.uk
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Review ammended . . .Item not received despite multiple…
Thank you for the refund for the unfulfilled orders. As stated on my original review I was happy with other orders and products and have hence ammended the review.
Item not received despite multiple email and phone calls and promise of refund. I am only posting here as more direct methods are not working after over a month. This is very stressful during cancer treatment.
I have had some good orders where I was very happy both with the product and service.
This order was a reorder from one placed in December which you had no record of, which was made on the 5th January. I have now ordered and paid twice and not received. The item was the last one and sent to another customer, suggesting multiple computer errors. I was sent a cheaper alternative as I was at a crucial point of treatment and needed a very short wig. This can be taken off the two refunds.
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Fear alopecia no longer
I have had decades of great service having been a sufferer from long term hair loss.
Many thanks.
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The wig still has a lot of hair on top... but i can cut this away... So okay... .But the packaging was very good, in that the, Hot hair, Natural Image, was Covered with a Documents sticker, so didn't make the package obvious... for where I live... I want to order a couple more wigs to keep in stock,, as I am 83 and would like the package to have the contents names.. at least covered.. Thanks Ray Mathews
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Perfect
Delivery after 48 hours. Great value wigs and good choice of colours. My hair is greying brown and I have struggled to find a similar shade. Onyx glow is a great match. One of my wigs was out of stock but I was emailed to let me know when it would be back in stock and it arrived earlier.
Thank you for a great helpful service.
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DISAPPOINTED
They don't seem as good as they used to be. I am quite disappointed in them. I have been buying from you for years. I will carry on with you, but perhaps you should check on them before sending them. I apologise if you are disappointed with my feed back, but I thought I would let you know. Kind regards Sandra Kinge
Reply from naturalimagewigs.co.uk
We are very sorry the style you ordered wasn't to your expectations. Please can you email our customer service : Miranda@daxbourne.com outlining what it was about the styles that you think 'isn't as good' as previous orders (Eg, let us know if the fibre is rougher, the wig was shorter, the colour not quite rightetc ) as we can then foward that information to the manufacturer (Paula Young) to see how to improve/return to the previous quality.
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Excellent service, received the next day as chose RM option. The only thing I would like to have is a dispatch email to confirm that it is going to arrive but can’t fault the actual service.
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Great wig and customer service. Good contact and returns if you need to. Very happy. No issues
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Prompt service; delighted customer
Wigs arrived promptly, well packaged, and easy to return those that didn’t suit.
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Quick delivery
Delighted with fit ,colour and price, with discount. Would reorder
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I ordered a wig, wanting a blonde colour, but when it came the colour was nothing like the advertised colour,it was really really dark instead of blonde, I was so disappointed as I still can't seem to get my preferred colour, which I have had from you before, so I sent it back for a replacement. I heard nothing until I had to email you myself wondering if you had even received it back. From then on I received my replacement the next day which was great, but it's not really the colour I would like, but it had to do, as my old one was so tatty.
Reply from naturalimagewigs.co.uk
We are sorry the wig ordered was not the colour expected. If you send an email to our customer service team with a photo of the colour you wish to order we can help you find the correct colour and style. Email Miranda@daxbourne.com with your details and we are very happy to help.
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I have two new Wigs from you .
Both look and wear beautifully .
I wear the Mari with a large bow at the crown on London days, gets great compliments .
Thanks Jamie 🎀
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I always get compliments on my lovely hair. I lost my own due to cancer drugs many years ago.
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Good service.
The initial order was returned as the colour turned out to be darker than expected. On the return form, where you tick either refund or a new order, I added the details for a new order. Nothing arrived so I contacted Customer Service who was helpful but couldn’t find the order so would check it and let me know tracking details. After a few days of hearing nothing I rang again and spoke to the same lady. Again, she was very pleasant and helpful. She found that I I had a credit note, which wasn’t one of the options, but rearranged the replacement wigs. These arrived very quickly via the Post Office at my request (PS - I loathe the extremely poor service of Evri and don’t understand why companies use them as it can reflect badly on them).
I am happy with how things turned out thanks to your Customer Service.
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Easy website navigation and competitive prices & styles
Easy navigation of the website and easy ordering. There's immediate information as to the availability of wigs when ordering. Great selection of wigs and prices are very competitive.
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I have made a few purchases recently and all the pieces are lovely. Very happy with them. Only tiny criticism is that because the So Darling wig is extremely popular, most of the colours are out of stock alot of the time. Sometimes, having to wait months for them to come back in. However the customer service is always great, can't fault it.
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I have ordered wigs from this company previously and have been impressed with the service recieved and my goods.They arrived quickly ,and in excellent condition ,I loved the wigs I purchased.I recently purchased a different brand of wig to my usual brand. Unfortunately it did not suit me at all. So I returned it.Miranda was very helpful in helping me return the wig. I would highly recommend this company for easy ordering, and if you are not completely satisfied they will offer you a replacement or a full refund obviously within their terms and conditions.
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Great communication and the wig came early!…
I was told the wig I ordered wouldn't be available until July but it's being delivered already.
Communication was excellent so I'm a happy customer. Thank you
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A great deal on 2 wigs. But unfortunately not right for me. Returned and given a speedy refund.
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I know when I order through Natural Image that my order is despatched quickly and I am kept up to date on delivery throughout the process. It's a great service!
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Reliable good pricing
Easy to do returns
Lovely fit of petite size up
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