balsamhill.co.uk

Reviews:

I was not sure at the beginning after reading various recent reviews, but decided to give it a go. Delivery - speedy and prompt delivery. Deliver within exact time frame as per email notification. Tree quality - I'm been having real tree for years and this one is unbelievable. It looks so real and I do need to use the gloves to help setting up the tree. The only issue is the instruction manual. The instruction is incorrect. Otherwise, I think it is excellent in all aspect if you are looking for a Christmas which can last for many years to come.

Beautiful Christmas tree. Swift delivery and well packaged. Can’t wait to get it decorated at Christmas time.

We bought the Canadian 6ft blue green spruce tree with clear led light in the black friday sale & luckily we also got a extra 10% . We very to assemble , love all the extra you get the 2 pairs of gloves , extra bulbs & the storage bag . Looks great , I do tend to buy prelit trees because it's easier to assemble for me . What we paid was good value . Ive always wanted a Balsam hill tree & this year we finally have one

Great excitement on receiving my Balsam Hill Christmas tree, I loved unpacking the box and discovering my beautiful tree. Putting it together was easier than I thought and once I had fluffed out all the branches I stood back and enjoyed this lovely tree in all its glory. I cannot think of anything that could be done to improve this product or the experience of owning it. Now to decorate ...... 😁

These are the Rolls-Royce of Christmas trees. I now own four and will no doubt buy some more in the future. I only own four because I want one in every room not because anything has happened to them/they’ve gone wrong. I used to be a real tree fanatic, but I will never look back now. I would highly recommend Balsam Hill. Customer Service is also second to none.

The quality of the tree that we chose (BH Nordman Fir - Flip Tree) was disappointing. My expectation was that it would look more like the real tree, with thick branches concealing the trunk. There is a lot of work required to make it look anything like the tree in the image on the Balsam Hill web site. This was the only unlit tree that was available. I had to send the tree back for a refund, and we bought a real tree. On the positive side, the customer service I received when requesting a refund was excellent - the agent was clear and helpful, identifying the problem that I had with the return and sorted it out in a few minutes. Cannot fault your customer service.

Fraser Fir tree arrived in a timely manner which was good. However a number of tips had come off the tree which, given the cost was not great. I contacted customer service team by phone and found them to be lacking. I was told that the tree had extra tips to account for this but I found this to be a lame excuse as I could clearly see where the tips should have been. Told if I wanted to return it I would be charged £15. This was clearly not my error so very unimpressed with that. Additionally, I found there was no depth of knowledge of the customer service staff, it was like they were reading from a script and any queries outside of that were not answered. I felt there was a language barrier with more indepth questions. The tree itself is nice but I have seen some locally (White Company Grand Spruce) which are probably better. Additionally other companies offer a UK call centre so it’s much easier to deal with issues over the phone and receive a much better and quality service. I couldn’t in all honesty recommend Balsam Hill, mainly due to the poor staff in the customer services team. Sorry.

Not the first time we buy a Balsam Hill Christmas Tree, so we know we can expect high quality standards, as always. What we really appreciated this time were all the extras we received, from spares to gloves (they were essential when fluffing up the tree), to the storage bag, not to mention the generous amount of lifelike needles for that very realistic feel we were after. Great all round.

The item was delivered fast, well-packaged and we all love it. The numbers on the Advent Calendar can be set for each day leading up to Christmas Day. It remembers where it was last set and the lights of the Village can be switched on or off separately to the Advent Calendar numbers. The village looks great. A calendar that we can use again and again. A great addition to our family Christmas traditions. Thank You Balsam Hill.

Excellent purchase as always from Balsam Hill . Very realistic tree with lots of lights

Superb quality realistic Christmas tree. I have just erected it to check everything was as ordered. Assembly instructions are very easy to follow. The lights look wonderful and I can’t wait to decorate this tree in December 2026. I have decided to keep everything in the delivery box as it is very robust rather than the bag supplied.

A quality tree at a very good price, due to Black Friday and, also, a Blue Light card discount. Shipping was very quick and the tree was well-packed. Instructions for assembling the tree were clear and easy-to-follow - it was a real time-saver to have chosen the pre-lit option. The tree looks very realistic and fits a narrower space well - it’s particularly impressive, once decorated!

Box was quite badly damaged on receipt, luckily the contents were okay but stronger boxes would be great!

I love my tree and how quickly it got to me the only problem was the postage it was Royal Mail parcel force .I filled in a request to deliver the next working day as I wasn’t in the day they wanted to deliver.I got a reply saying yes that was good ,no not good the driver left the tree on the doorstep didn’t ring my ring doorbell .Good job I have a nice neighbour who saw it and took it in for me as it was raining .Tried getting hold of parcel force but impossible to speak to anyone .This was a £499 tree .You need to change delivery people

Customer service is fabulous and tree is gorgeous, with no more needle drop

Superb quality, we have had the tree a few years now, and it is as beautiful as ever, I have just bought the XL cover on wheels, of course I haven’t tried it out yet, we have been struggling putting the four pieces away in the original two boxes and both bags which came with the tree, an awful lot to store! Fingers crossed, the cover will be perfect, I don’t doubt the quality.

We have always purchased a real Christmas tree, however, this year we decided to buy an artificial tree. After a great deal of research and deliberation, we bought the 6ft 5” BH fir tree, prelit. It’s in place and suitably fluffed. It’s rather a game changer for us. So much easier and can be decorated at our leisure, rather than in a mad panic Christmas Eve. I miss the pine scent, but this can be overcome. Overall, we are happy with our transition from a real tree. Good choice.

The service is fantastic The quality of the products are second to none We bought our first christmas tree 9 years ago & it still looks like new The second one is equally as good That is why I turned to Balsam Hill whilst looking for a wreath It arrived & I purchased the storage bag at the same time Its absolutely fabulous

Balsam Hill trees are so realistic and beautiful when decorated. Have just received my 3rd tree, a 4.5ft Nordman fir. Have downsized from a 6ft tree which although still in perfect condition was too big and heavy for me to retrieve from my loft. I love my new purchase and look forward to decorating it at Christmas 2026.

The service was extremely quick and delivery brilliant. Superb aftershaves service too. So so helpful. A company this good is rare to find. The Canadian Blue Green Spruce tree I ordered is sublime. Yhe quality of it is amazing and the ease with which to put the tree together is fantastic. I have simply run out of superlatives to say about Balsam Hill except for thank you!!!!