solarplexius.co.uk

Reviews:

We sincerely hope this message finds you well. We deeply value your patronage. We are pleased to have provided you with an update regarding the panels you recently received in an earlier email, just before this review. Our dedicated production area has diligently confirmed that the panels were dispatched in accordance with the specified model. After thoroughly reviewing the images thoughtfully shared by you, we are delighted to acknowledge that they are indeed in the correct format and primed for installation. The final step involves a bending process to ensure a seamless and secure fit. We understand that embarking on the installation process might seem a bit overwhelming, especially when attempting it without direct experience. In regard to the panel bearing the mislabeled sticker, we extend our sincerest apologies for any confusion it may have caused. To expedite a swift resolution, we kindly request your invaluable assistance in verifying whether this specific panel's format differs from the others. Armed with this crucial information, we can promptly dispatch an accurate replacement if necessary. In reference to the image you thoughtfully provided of the door panel, our assessment reveals that a minor tilt is present. Upon simple rotation, the panel aligns flawlessly with the door window, resulting in a perfect fit. If any doubts or queries arise during the installation process, beyond the scope of the instructional video we previously send, we stand ready to address them comprehensively. We wholeheartedly understand the significance of your satisfaction and remain steadfastly committed to guiding you through every phase. It's important for us to acknowledge that you retain the right to opt against the installation process. Should you choose this course of action, please rest assured that a refund will be promptly arranged. Your comfort and peace of mind are paramount to us, and we deeply value your input in this regard. We also wish to extend our sincerest apologies for any frustration you may have experienced, prompting you to leave this review. It truly saddens us to learn that you felt compelled to share a less than satisfactory review merely three days after receiving the panels, despite not yet engaging in the installation. We deeply appreciate your feedback, and we want to assure you that we are here to address your concerns and facilitate a resolution that aligns with your expectations. Once again, we extend our heartfelt gratitude for your order, and we eagerly anticipate the opportunity to assist you further.

Thank you for taking the time to provide us with feedback on your experience. We appreciate you bringing your concerns to our attention, as we value our customers' opinions. We strive to provide quality products and excellent customer service, and it's disappointing to hear that we fell short of that goal, or that you were given false expectations. Your feedback is extremely valuable to us, and we will continue working hard to improve our product.

Thank you for taking the time to provide us with feedback on your experience. Regarding your mention of purchasing the incorrect model year, we understand that it can be challenging to navigate through various options, particularly when there are model year differences. We want to clarify that we aim to accommodate a wide range of customer needs and specifications, including updates and changes in vehicle models. However, when significant modifications are made to a model, such as a complete renewal, it can impact the compatibility of certain components, including the panels. The process of having the product to fit such cars is lengthy and, sometimes, we are not able to get all the factors needed to do so. We sincerely apologize for any confusion or frustration you experienced due to this discrepancy. We genuinely appreciate your understanding, and we are glad that we were able to provide you with a refund for your purchase. Our goal is to ensure customer satisfaction, and we continuously strive to improve our product information and compatibility details to prevent such situations in the future. Thank you once again for bringing this matter to our attention. If there is anything else we can do to assist you or if you have any further feedback to share, please do not hesitate to reach out to us. We are here to ensure that your future experiences with us exceed your expectations.

Thank you for reaching out to us regarding your recent order. We understand your concerns about the scratched items, and we apologize for any inconvenience you've experienced. We'd like to clarify that we did respond to your inquiry promptly. You initially contacted us on a Friday late afternoon, and you chose to communicate with us via LiveChat. During this interaction, you opted for a new shipment of your items. Subsequently, over the weekend, you withdrew your decision to proceed with the new shipment. As a result, we had to cancel the delivery of your new order, yesterday. Additionally, our team has already responded to your refund request. We want to emphasize that we take our customers' concerns seriously and aim to provide timely assistance. If there was any miscommunication or if you have further questions, please feel free to let us know. We are here to help. We kindly request reconsideration of your review, as it's important to us that your experience is accurately reflected. Your satisfaction is our priority, and we are committed to resolving any outstanding issues. Thank you for your understanding, and we look forward to assisting you further.

We appreciate your feedback, and we apologize for the inconvenience you've encountered with the panels for your VW Golf. We understand that they do not fit as expected, and we're truly sorry for any frustration this have caused. We would like to clarify that we received your email about this issue on a Saturday, and unfortunately, we didn't have sufficient time to take action on your case before this review was posted. We sincerely regret that you had this experience. Our panels are generally designed to fit Golfs without any issues, so it appears there may have been a mix-up with the generation of panels delivered to you. We deeply regret this oversight and the resulting inconvenience. We want to emphasize that we take our customers' concerns seriously and aim to provide timely assistance. If there was any miscommunication or if you have further questions, please feel free to let us know. We are here to help and resolve any outstanding issues you may have. We kindly request reconsideration of your review, as it's important to us that your experience is accurately reflected. Your satisfaction is our priority, and we are committed to making things right for you. Thank you for your understanding, and we look forward to assisting you further.

We appreciate your feedback and understand the frustration that delivery issues can cause. We apologize for any inconvenience you've experienced with the UPS delivery attempt. We acknowledge that unforeseen circumstances may arise during the shipping process, and we genuinely regret any inconvenience caused. If you're encountering persistent issues with UPS delivery attempts, we would like to assist you in resolving this matter promptly. However, we encourage direct communication with us so that we can address your concerns efficiently. Please reach out to our customer service team. We are committed to ensuring your satisfaction and will work to find a resolution that meets your needs. We hope that, upon receiving your product, your experience will improve, and we would greatly appreciate it if you could consider updating your review accordingly. Thank you for your understanding, and we look forward to assisting you further.

We appreciate your feedback. We understand that there was a misunderstanding regarding the product you purchased, since we do not sell glass windows, as our products are sunshades. We promptly processed a refund once the issue was identified, and we apologize for any inconvenience caused. If you have any further concerns or need assistance, please don't hesitate to reach out. We're here to help and ensure your satisfaction.

We sincerely apologize that your experience did not meet your expectations. We take customer feedback seriously, and we're eager to understand what went wrong and how we can make it right. However, we noticed that you didn't provide any specific comments or feedback alongside your rating. To assist you effectively and address any concerns you may have, we kindly request that you share more details about your experience or any issues you encountered. Your feedback is invaluable to us, as it helps us identify areas for improvement and ensures that we can provide a better experience for our customers. We genuinely care about your satisfaction and want to do everything we can to resolve any issues you may have encountered. Please feel free to respond to this with more information, and we'll do our utmost to assist you promptly and address your concerns. Our goal is to ensure that you have a positive experience with Solarplexius, and we're committed to making it right.