havanahouse.co.uk
Reviews:

1,545 reviews in the last 12 months19,286 total reviews  

4.84
Excellent
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Top positive review

12 May 2023
 Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :- Shops DO occasionally run out of stock; Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking; I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised; My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!

Top negative review

31 May 2023
 Verified review
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
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Reviews for havanahouse.co.uk

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20 Feb 2024
 Verified review
You log on could be better in my opinion. As you can see from my past orders with you I can't get points because the system will not let me login with my pass word 🤔
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8 Feb 2024
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Outstanding Customer Service! Excellent Selection!

Outstanding customer service and excellent selection! I've been ordering via HH for a few years now, and have only had the most positive of interactions.
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15 Feb 2024
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The website is not the easiest to navigate! this is off putting. Cgars their main competitors has a more user friendly navigatable site. Just Copy!!
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25 Feb 2024
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Great quick service and quality product. Will continue to regularly purchase from here rather than buy standard high street tobacco brands.
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21 Feb 2024
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Quick postage and packaged very well to preserve the integrity of the cigars. Nice and easy to navigate the website and great selection.
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17 Feb 2024
 Verified review
Always a great experience with Havana House. Great choice. Competitive prices. Fast well packaged delivery. Excellent. Recommended.
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17 Feb 2024
 Verified review
Good selection of Cigars and accessories - bought 3 cigars and a lighter - Fast delivery and in perfect condition when they arrived
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22 Feb 2024
 Verified review

Brilliant selection of tobacco products and more

Brilliant selection of cigars, tobacco, spirits and more. The staff are super helpful and very knowledgeable.
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24 Feb 2024
 Verified review
You do not always respond to EMails ! But any mail-orders are processed very well, and arrive as expected.
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17 Feb 2024
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Excellent selection of products. My cigars were delivered quickly and in excellent condition. Thank you.
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23 Feb 2024
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Fast delivery, communicates all steps about product being delivered. Quality of tobacco second to none.
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10 Feb 2024
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Cigars had great flavourful taste will get it for sure delivery was quick and on time recommend it 👌
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2 Feb 2024
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The speed of delivery on ordering is excellent and customer service is without doubt exceptional.
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5 Feb 2024
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Good choice of pipe tobacco. Very prompt service and prompt delivery. Easy to use web site
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22 Feb 2024
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Great Service

Great experience dealing with them and easy to use site and good delivery schedule.
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14 Feb 2024
 Verified review
Great customer care and communication in relation to my order. First class service.
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3 Feb 2024
 Verified review
They delivered extremely quickly (faster than Amazon); and they were cheaper too!
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27 Feb 2024
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Fast efficient service

Easy to use website, orders always arrive on schedule, good notification process
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15 Feb 2024
 Verified review
Really nice team and a great selection of cigars - really feel welcome there
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12 Feb 2024
 Verified review

Perfect Vendor

Easy to order. Staff is responsive. Items are up to date. Very good packaging
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