Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
12 May 2023
Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :-
Shops DO occasionally run out of stock;
Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking;
I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised;
My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
Firstly, the tobacco wasn't wrapped well. Some was very dry and we complained. They asked us to send it back. I had to ask for a return envelope. Still hasn't come. Good customer service would have been to send a replacement with a return envelope at the same time so we're not inconvenienced. At the moment we have to wait for the envelope, return it, wait for their explanation and for them to send more out. Really disappointing.
Report review
5 days ago
Verified review
You cancelled the order after one week with no reason given.
Report review
12 days ago
Verified review
Report review
4 Mar 2024
Verified review
I like the speed/convenience/good marketing/points. I have had 2 cracked cigars on delivery though which isn't necessarily their doing but a point that they may be able to look into and develop a way to help reduce the risk further. (In saying this the packaging is not bad by any means but potentially there's something different that could be done like tubos just for the sending)
'Land's Tobacco' has been on the corner of Cook's Alley for as long as I can remember. I was particularly impressed to be able to switch to online purchases during the Covid lock-downs. Now, if I am too busy to go into town, I can default to their quick delivery service instead.
Report review
4 Mar 2024
Verified review
First time user and it was a Great service! Quick delivery and professional.
The only issue I would say is when my was delivered it was very slightly squashed but still smoked and tasted great. So maybe send them in a ridgid tube maybe to help reduce that.
Thanks again 👍🏼
Report review
17 Mar 2024
Verified review
Great service from Havana House. I like the choice of products, some of which are exclusive to them. The points you receive on purchases are a nice touch. We'll packaged and speedily posted orders caps off the experience.
Report review
7 Mar 2024
Verified review
The little shop in Bath is a treasure trove for premium cigar aficionados, so much nicer to choose from a humidor than online. Ailsa who runs it is always welcoming and full of information to help you make the best choice.
Report review
14 Mar 2024
Verified review
I'm a continuous buyer, much trusted company. Everything from customer service, parcel packaging to arriving to my home is excellent. Highly recommend to new and seasoned smokers to try.
Report review
13 Mar 2024
Verified review
First time i have used your shop & found it very good . The postage is very good & emails kept me up to date . I have recommended it to my friends .
Regards
Ian Gregory
Report review
20 Feb 2024
Verified review
You log on could be better in my opinion. As you can see from my past orders with you I can't get points because the system will not let me login with my pass word 🤔
Report review
13 Mar 2024
Verified review
Gift purchase- easy process, full communication about order. Post office only part of service that was unreliable.
Happy to come back, and recommend
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.