GearFreak.ukReviews:
49 reviews in the last 12 months96 total reviews
Excellent
TrustmarkValid
Top positive review
11 Apr 2024
Verified review
The Condor Hudson Bay has been in demand, as there are rumours that it is no longer in production. My local supplier had sold their last 3 over the weekend.
Gear Freak had been able to sell at the same price and deliver free from Denmark.
Kept informed of delivery.
Cleared Customs on 05/04 and received 10/04. Worth the wait.
Very happy with my purchase and the services provided.
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Top negative review
5 Mar 2024
Verified review
Took far to long to arrive and gearfreak uk is not a uk company very disappointed and will never use them again
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Reviews for GearFreak.uk
1 Feb 2024
Verified review
Seamless Delivery
Excellent process from start to finish - boots received ahead of forecast and I was kept informed throughout.
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29 Jan 2024
Verified review
Arrived on time, well packaged,
very good prices, and communication
thank you
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29 Jan 2024
Verified review
Excellent service
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22 Jan 2024
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👍
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7 Feb 2024
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21 Jan 2024
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14 Feb 2024
Verified review
Took payment for oos item
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Answer by GearFreak.uk
21 Feb 2024
Dear Chris,
Thank you for sharing your concerns on TrustedShops regarding a payment issue for an out-of-stock item. I'd like to clarify that, according to our records, no payment was withdrawn from your account. A reservation of £100.2 was made but was never finalized, and this reservation was cancelled on the 13th. Could you please confirm if any amount was indeed withdrawn from your card?
We aim to ensure a transparent and satisfactory experience for our customers, and your feedback is invaluable in achieving this. Looking forward to resolving any misunderstanding swiftly.
Warm regards,
Andreas Østergaard
Responsible for Customer Service
28 Jul 2023
Verified review
The service was excellent. 5 stars
The service was excellent, the price I paid was great and I'm over the moon with all that gear freak has done. Would absolutely receommend to friends and family in fact I already have done. I will definitely be using this company again for my outdoor requirements
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30 Sept 2023
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I wasn’t aware that this shop was not uk based, there was a delay in receiving my order due to this but it didn’t cause me any issues!
I would still be happy to use them again even though the speed of shipping wasn’t the fastest.
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29 Nov 2023
Verified review
Absolutely amazing fast service very easy to order received in shorter than ordering from uk I do order very frequently but this was the best service recommended to everyone
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18 Aug 2023
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It was a good purchase: the website was easy to use, the tracking on my order and delivery kept me updated constantly and it arrived when expected. Could not be happier.
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25 Sept 2023
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Highly recommended
Realised after a while that the shop isn't in the UK. However after 7 days the item arrived without issue. Highly recommended
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20 Nov 2023
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Brilliant will recommend
Sold a size I have been finding difficult to get. Ordered and received with ease.
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2 Jan 2024
Verified review
Ordered a watch from them came pretty quick no hassle would buy again off them
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29 Sept 2023
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Quick delivery and answers questions promptly very good experience
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27 Jul 2023
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Quick delivery from Europe to UK, would recommend
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3 Dec 2023
Verified review
My purchase was packed well and arrived on time
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29 Aug 2023
Verified review
Good communication, delivery and price.
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11 Jan 2024
Verified review
Good
Great service and speed dispatch time.
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22 Sept 2023
Verified review
Great service, good delivery time
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