GearFreak.uk

Reviews:

Hi Thomas, Several places we write about the delivery time with "IN STOCK - Delivery time: 6-12 business days" and it looks like the order was delivered on the 9th business day, so it was within our timeframe that we have noted on the website and in the order confirmation. So first of all I just want to make sure what was wrong? I can also see you are disappointed that we are not UK-based. We write several places that we are based in Denmark - it is not something we want to hide. But again, I would like to hear how we can improve as we live by happy customers.

Dear Chris, Thank you for sharing your concerns on TrustedShops regarding a payment issue for an out-of-stock item. I'd like to clarify that, according to our records, no payment was withdrawn from your account. A reservation of £100.2 was made but was never finalized, and this reservation was cancelled on the 13th. Could you please confirm if any amount was indeed withdrawn from your card? We aim to ensure a transparent and satisfactory experience for our customers, and your feedback is invaluable in achieving this. Looking forward to resolving any misunderstanding swiftly. Warm regards, Andreas Østergaard Responsible for Customer Service

Dear Ben, I hope this message finds you well. We apologize for any inconvenience you've faced with tracking your item. While we don't have a specific inquiry record from you, we're here to help. It appears that your package may have arrived according to your latest message. Can you confirm if you have received it? If you still encounter issues or have further questions, please share more details so we can assist you effectively. Our customer support team is ready to help, and we want to ensure your satisfaction with our service. Thank you for your understanding, and we appreciate your patience as we work to address your concerns. Best regards, Caser Pedersen Co-owner, GearFreak.com