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fatmoose.co.ukReviews

: 209Excellent

4.79

Reviews for fatmoose.co.uk

93 verified reviews in the last 12 months

209 total reviews
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the most relevant positive review


3 months ago
What was initially a faulting self build soon turned into an enjoyable project with clear instructions, no missing pieces, and generally hassle free. We took our time and built over 2 weekends to allow for our anchor points to be dug and cemented securely - but the timber construction soon flew up and before we knew it our girls were enjoying their new play area. Highly recommended and an excellent investment. The only minor improvement could have been if the timber posts were labelled in some way - there way plenty of measuring and re-measuring before assembly to check we had the right piece which at times felt like it slowed us down - but as they say, “measure twice, drill once”.
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1 year ago 
Goods came late, and some items missing, customer service non existent! Prior to the item being delivered the price decrease by £50, queried it and was told tough luck! Explained as I haven’t received the item yet I literally could cancel and order again at the lower price. Was told thats fine but I’ll need to wait a new 3 week period for new delivery!
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Reviews for fatmoose.co.uk

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 Verified review
5 months ago
Very pleasant people on the phone. Couldn’t be more helpful.
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Answer by fatmoose.co.uk
5 months ago
Dear customer, thank you for your positive feedback. Our customers are our top priority and we are always happy to help and assist in every way we can. We are very pleased that you have experienced this as well. Your FATMOOSE-Team
 Verified review
8 months ago
Quick and easy purchase, good value for money.
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 Verified review
8 months ago
Great customer service and well made products
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Answer by fatmoose.co.uk
8 months ago
Dear customer, thank you for your feedback. Customer satisfaction is of great value for us and therefore we are happy that we were able to convince your of both our products and our customer service. Your FATMOOSE Team
 Verified review
5 months ago
Website is well designed and easy to use.
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 Verified review
5 months ago
Very good, very easy purchase experience
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 Verified review
5 months ago
Quick and secure purchasing experience
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 Verified review
9 months ago 
Brilliant price and buying experience
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 Verified review
5 months ago
Customer service is excellent
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 Verified review
6 months ago
Great experience- thank you!
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 Verified review
11 months ago
Was good helpful and on time
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 Verified review
1 year ago
Great service and product
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 Verified review
8 months ago
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 Verified review
1 year ago 
Goods came late, and some items missing, customer service non existent! Prior to the item being delivered the price decrease by £50, queried it and was told tough luck! Explained as I haven’t received the item yet I literally could cancel and order again at the lower price. Was told thats fine but I’ll need to wait a new 3 week period for new delivery!
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Answer by fatmoose.co.uk
1 year ago
Dear customer, thank you for your review. We are very sorry that the contact with our customer service was a bit complicated. However we are pleased that ultimately we have found a satisfactory solution together. We wish your family lots of fun with this purchase. Your FATMOOSE team
 Verified review
7 months ago
The product itself is fantastic
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Answer by fatmoose.co.uk
6 months ago
Dear customer, thank you for your feedback. We are very pleased to read that you are satisfied with the product. However, a 3 stars rating means that there is still plenty of room for improvement for our company. Could you please let us know what you think we could do better to provide a more satisfactory customer experience? Your FATMOOSE Team