houseoftents.co.uk

Reviews:

I have only just received the goods - and have not opened the packages yet. The advertising, purchasing and delivery process was fine. The instruction videos and booklets look excellent - but that is as far as I have got so far. Come back to me in six months time.

Dealing with Jacob today was one of the best and most efficient experiences I have encountered for a very long time when dealing with a supplier, especially when it was simply for a couple of small replacement parts for my House of Tents car tent

Excellent company to deal with Excellent company to deal with. Jacob was very understanding and helped me with an issue I had of my fault, not with the tent itself, and sent me a new part. I cannot recommend this company and Jacob highly enough.

Great quality arrived quickly. Only thing was the storage bag was split. And amazingly it all went back inside the storage bag. That’s usually a struggle.

Excellent company to deal with,Excellent communication at each step of your purchase,promptly answers any questions, definitely use this company again !

I dealt with Jacob at House of tents who changed a panel that we accidentally damaged. 10/10 company highly recommended

Jacob at House of Tents helped us out with our enquiry in a very professional manner. Highly recommend this company.

Dealt with Jacob at House of Tents who kindly replaced a panel that we had damaged. Big shout out to this company.

Excellent customer supporting and product Support was polite and understanding. Would recommend

Great value products. Well constructed and easy to erect. Whole experience second to none.

Great service and quick delivery Thanks

1. I liked the construction of the gazebo quite sturdy. 2. advertise the true size after it was put together it measured 2.7mt x 3.7mt that was to the outside of the posts in both width and length

First class service, start to finish ... we rang to check delivery, and in order to not have a delayed palletised specialist courier, we ordered a lot of kit over four separate identical orders. The company called to ensure we hadn't made a mistake with the orders, which we thought was exceptional service. The delivery was made the next day, and even the courier was super helpful. We'd give 10 stars, if we could. Thank you, guys!

I am extremely happy and impressed with our marquee. We ordered the 4x6m PE450 Marquee and had somewhat low expectations for the quality/durability considering the lower price compared to others on the market. However our marquee has now been up for over 2 months and it is as solid and good looking as the day it arrived. From start to finish the whole process has been easy and efficient, delivery was fast and I was kept updated with the shipments progress. Instructions were clear and it was easy enough to assemble. The structure is really light and spacious and works perfectly! The material seems strong and hard wearing and the metal poles and structure are very solid. The only thing we’ve added are marquee weight bags filled with stones on each pole to stop the wind lifting it up. We ordered this for a party and a few days before the weather turned bad with strong winds and really cold but with the weight bags it has managed to withstand winds of 35mph+ and our guests said how much warmer it was in the marquee than out. I Highly highly recommend this marquee, especially given the price!

I chose house of tents because I believe the website offers a good choice of the product I was looking for, good quality, ease of construction, and good service and fast delivery 2/3 days it took 10 days to arrive I was not given a email or text when it would arrive it just turned up I did receive an email it had been dispatched so I guessed it was on its way, luckily I was just on my way out when it turned up and able to accept delivery the driver was helpful and dropped it were I asked,it will be a while before I will be able to construct it and I will post the results when I have done this, so far all looks good and hope I have made the right choice.

Placing the order was straightforward but the confirmation paperwork was confusing as it referred to the need to pay import duty. A quick telecon confirmed that the tent was coming from Ipswich so there was no duty. On arrival I checked contents and discovered that there was a packing error which meant that I had an excess of 4 legs and a shortage of 4 roof bars. I informed House of Tents of this by email. A week later I had a reply to apologise and advise me that replacements were on their way and they arrived in 48 hrs. The carrier, Tuffnells, provided an excellent service both for original delivery and replacements.

From my original telephone enquiry to the advice and help I received from the customer service team (Julian & Zirza , all the way through to receive the Gazebo, the level of service was first class. On erecting the actual gazebo ( apart from the height of the roof installation - why not have the four posts manufactured in two halves so that you could assemble the roof at ground level rather than access it via step ladders at present) the fabricatioin and quality of materials was excellent. I am sure we will enjoy many byears of use. PS the warranty of parts was also ourstanding. Thank you.

Online descriptions are sufficiently detailed and help customers make the right decision. Ordering progress is logical and easy to follow. Variety of paying methods offered. Quality of materials great value for money. Installation documents easy to follow. Only one gripe, and that is they don't tell you when or how to attach the double row of curtain hooks. The problem was solvable but when a reprint of the booklet is due, perhaps this could be included. The end result is a smart looking addition to our garden. It's been admired lots of times!