houseoftents.co.uk
Reviews:

216 reviews in the last 12 months1,222 total reviews  

4.49
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: 19 Feb 2020
The Trustmark indicates trustworthy online retailers.
houseoftents.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

26 Jul 2023
 Verified review
1. I liked the construction of the gazebo quite sturdy. 2. advertise the true size after it was put together it measured 2.7mt x 3.7mt that was to the outside of the posts in both width and length

Top negative review

29 Oct 2023
 Verified review
Parcels open on delivery useless parcel delivery service. First batch sent back half the order arrived and that parcel was busted. Second try two parcels arrived ok welll packed the other busted open with parts missind .check the photo this is how it arrived in the delivery truck parts missing. I am waiting for the parts missing to arrive. On reflection i wished i had not bothered buying
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for houseoftents.co.uk

 Sort by  
Relevance
(15)
Reset
SM
Stuart M.
Bristol
9 days ago
 Verified review
Still waiting for resolution. The item purchased was delivered damaged so was rejected as advised by the delivery driver. You can not trust their word, they said they will send out a new boxed item for the damaged one but House of tents just re-boxed all the bits they could find and re-shipped in a random box. Over 60% of the hardware is missing. House of Tents treat customers as idiots and also they are not based in the UK so they have not stock in hand. They have zero regard for their customers time and expect you to do all the work to fix their mistakes. When you complain you get told that no one is around to make decisions and that if you want your money back you have to take more time off work to help with the return of the rubbish they have shipped out and this is your problem and not thiers.
Report review
14 Mar 2024
 Verified review

Cannot get a refund

At their request I refused delivery of an incorrect item on Feb 22nd. Now on March 14th I am still awaiting a refund and they say they are following procedure. It does not take this long to arrange a refund so I can only assume the policy is not to honour their side. Be careful. I
Report review
12 Mar 2024
 Verified review
Tent broke after a couple of weeks and they said we couldn't exchange it as there was no warranty
Report review
29 Oct 2023
 Verified review
Parcels open on delivery useless parcel delivery service. First batch sent back half the order arrived and that parcel was busted. Second try two parcels arrived ok welll packed the other busted open with parts missind .check the photo this is how it arrived in the delivery truck parts missing. I am waiting for the parts missing to arrive. On reflection i wished i had not bothered buying
Report review
15 Nov 2023
 Verified review

Abysmal. Avoid

Took House of Tents three deliveries to get a complete tent to me - the first contained only one box of two, the second only half the second box and then the third a complete second box. I'm waiting for them to pick up the second part-box. The quality of the gear itself is low, with miss-aligned holes in the locking parts. The instructions - in German - were for a larger tent of similar style but with different fixings and the downloaded English instructions were misleading. The nuts provided are cheap nasty half-depth design the a standard spanner can't tighten against the inner curves of the poles. The provided ground anchors won't work in anything other than very soft soil. And you need at least three sizes of spanner and sockets to construct it, none of which are provided. The bolts provided are either too short for easy fastening through multiple poles/clips or so over-long as to make use of my standard socket set impossible. If what was provided lasts over a month I'll be shocked. Finally, getting customer service in Germany to answer the phone is a trial of patience and ingenuity in itself. They just kill the call if you're waiting more than a minute or two and tell you to email (which they take days to respond to). If you must call them, I found that selecting the 'Sales' option of the phone line menu was a quicker route to exactly the same customer service/ sales personnel. All in all, a purchase i regret deeply. There has to be a better supplier of cheap Chinese tents than this lot out there.
Report review
29 Oct 2023
 Verified review

Shocking customer service

We ordered as the website indicated they were UK based. We received an email to say 7-10 days delivery. Fine. We then got tracking with a date that was 26 day! When I called I was told it was coming from Germany. I said will it be with me by 25th oct and was told I don’t know. I had to repeatedly call chasing this delivery. I was advised a date and it didn’t come so called the office and was told I’d get a call back. No call. The delivery was just dumped on my drive on a damaged pallet with damaged boxes!! Shocking customer service!
Report review
17 May 2023
 Verified review
I still have not received the product nor have you responded to my query as you promised. Your courier dumped 1 box in a remote building at our depot, which we only found yesterday, did not report to the office and had no right to be in that area. This is a disgrace. I still have not received the roof members or legs only the side sheeting and angle joints. I now need this URGENTLY!
Report review
22 Aug 2023
 Verified review
My delivery came late also incomplete. One of seven packages were missing and still missing . We had to leave the marquee and we did our event in our house which was really hard with 100 people. Delivery is still incomplete and useless . We demand full refund
Report review
4 Jul 2023
 Verified review
I contacted you when my gazebo arrived 6 days ago to complain all 4 legs are damaged with photos and part numbers dissapointingly I am still waiting a reply.
Report review
2 Jul 2023
 Verified review

Marquee Tent disaster.

Marquee Tent was ordered for a funeral wake 9 days before it was needed. The website stated delivery between 3 and 5 days. No tent was delivered, no explanation was given and the lack of empathy and compassion from the customer service staff astounded me. A full complaint has been sent and we await a reply.
Report review
10 Aug 2023
 Verified review
Not yet received!
Report review
25 Jul 2023
 Verified review
very poor quality product and even worse customer service. I would not buy from this company again
Report review
15 May 2023
 Verified review
Missing parts in my order. Contacted twice with no reply. Very disapointing
Report review
12 May 2023
 Verified review
Never received my order very disappointed
Report review
27 May 2023
 Verified review
Send the tent I have paid for
Report review