Review summary
Customers consistently praise the speedy and reliable delivery, with most orders arriving on time. The high quality and sturdiness of the products are frequently highlighted, and many find the assembly process straightforward when instructions are clear. Customer service is often regarded as responsive and helpful, and the products are generally seen as offering good value for money. Packaging is usually protective and effective in keeping items safe. However, some customers report occasional delivery delays or issues with couriers. There are instances of products arriving damaged or concerns about long-term durability. A number of reviewers criticize slow customer service responses or poor communication. Some customers encounter difficulties with the assembly process due to unclear instructions or missing parts, and the quality of assembly instructions is inconsistent, with some finding them confusing or incomplete. Additionally, there are recurrent mentions of damaged or inadequately wrapped packaging, and some customers feel the cost of replacement parts is too high.
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How Trusted Shops prevents fake reviewsReviewshouseoftents.co.uk
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Verified
Quick and easy ordering. I ordered the 6m x 5m Marquee a few weeks ahead of when I needed it, just in case of any delivery delays - I ordered it on Friday afternoon and it was delivered the following Wednesday! So quick and all in good condition, so quick!
Reply from houseoftents.co.uk
Dear Customer,
Thank you for sharing your positive experience with House of Tents. We are delighted to hear that your 6m x 5m Marquee was delivered quickly and in excellent condition. At House of Tents, we strive to provide efficient service and high-quality products to meet our customers’ needs promptly. Your satisfaction is our priority, and we appreciate your trust in us for your event planning.
Thank you very much and best regards,
House of Tents
Verified
Delivery in 3 vists!
My delivery of a 3 x 3 mtre marquee was delived in 3 seperate deliveries via DX couriers.
I had to phone House of tents to reqest that the 3rd item (2 x side walls) had not been delivered. They were on to it and they were delivered within 2 days..
From a cost point of view (and evironmental impact) the complete consignment should have been delivered in 1 delivery slot.
Reply from houseoftents.co.uk
Dear Customer,
Thank you for your detailed feedback regarding the delivery of your marquee. At Toolport GmbH, we strive to ensure a seamless and efficient service, and we appreciate you bringing this matter to our attention. We acknowledge your concern about the multiple deliveries and the associated environmental impact. Your input is valuable as we continuously work to improve our delivery processes to better serve our customers and reduce our carbon footprint.
Thank you very much and best regards,
House of Tents
Verified
The 3 packages that arrived was so well packed and undamaged, excellent, the 4x3 Sunset Deluxe i ordered is everything I hoped it would be, as I said so well packed and nothing missing, took my time to assemble it all together and worked out away to do it all myself, I am so pleased with the finished product I would recommend this to anyone who thinking of purchasing one, I have one last thing to do and that is to hang the curtains, so pleased.
Just one thing to add on page 28 assembly note 4 DONT forget to slide in 2 square bolts before you fix it to the roof, as I didn't and had to start again, just a small tip that will save you time later,
House of tents, if on page 28 section 4 there was a foot note just to remind us not to forget to put them in it would have made all the difference, other than that the assembly information was very good.
Verified
I had three parcels to make up my order. These were all despatched as separate entities. This meant that one came on Saturday. One on Monday and after the courier lost it - on Wednesday.
If three parcels make up the order the courier should be given all three as 1 of 3 2 of 3 etc. This would reduce the likelihood of one parcel going missing.
Verified
The hard top gezebo looks great
The hardtop gezebo looks great when erected. It's not as easy to put together as described and definately need two people at times, but but it loos good and is sturdy. there were a couple of damaged items and some curtains hooks missing, and but the support team were excellent and replacement parts received quickly with no fuss.
Verified
Good product but not perfect as top pieces did not fit well and one of the poles was dented. Pegs were surprisingly flimsy. Had to buy some stronger ones. Some parts in the bag not on the picking list . Instructions not great but I managed construction ok. Generally pleased with the purchase though .
Reply from houseoftents.co.uk
Dear Customer,
Thank you for sharing your feedback regarding your recent purchase from House of Tents. We appreciate your observations and are glad to hear that you are generally pleased with your purchase. At House of Tents, we strive to provide high-quality products and clear instructions to ensure a positive experience. Your comments are valuable to us as we continuously work to improve our offerings.
Thank you very much and best regards,
House of Tents
Verified
Overall, I’m satisfied with the service and have awarded full marks in several of my previous feedback submissions.
That said, on the rare occasions where I’ve experienced issues, the resolutions have not always been fully satisfactory. There is still some room for improvement in how certain concerns are handled to ensure complete customer confidence.
I would like to specifically acknowledge Gavin and Yanka, who have both been consistently helpful, responsive, and professional whenever I’ve needed assistance. Their support has been greatly appreciated.
Verified
Overall I was impressed.
Overall I,m very impressed with your service and product.
Points to note from my perspective.
The large Marquee (6 x12) was supplied with wing nut fasteners for the bolts. The wing nuts are not great, awkward and could possibly cause damage / wear on the PVC.
The smaller marquee (6 x 4) was supplied with hexagonal nut fasteners for the same bolts. The large marquee should also have nut style fasteners.
Thanks
Verified
The product is excellent and great value for money.
The customer interphase with the sales team is excellent. Very easy and quick to contact on the phone. High quality people who know their products well and have great personal skills.
Reply from houseoftents.co.uk
Dear Customer,
Thank you very much for your kind and encouraging feedback. At House of Tents, we take great pride in delivering outstanding products and providing exceptional customer service. It is gratifying to know that our team’s expertise and dedication have contributed positively to your experience. Your satisfaction is our utmost priority, and your recognition motivates us to continue maintaining the highest standards in both our products and customer interactions.
Thank you very much and best regards,
House of Tents
Verified
Too many emails my order for a pergola had and email for every box which makes it quite hard to get through sorting order numbers ect
One order one email with all parts on would be better
As to service and delivery and to corresponding all excellent
Reply from houseoftents.co.uk
Dear Customer,
Thank you for sharing your feedback regarding the email notifications related to your pergola order. At Toolport GmbH, we strive to provide a seamless and clear communication experience, and we will certainly take your suggestion of consolidating order information into a single email into consideration to enhance convenience for our valued customers. We are pleased to learn that you were satisfied with the overall service, delivery, and correspondence.
Thank you very much and best regards,
House of Tents
Verified
8 x 4 Marquee
The 8 x 4 marquee is Brillant brought the PVC 750 cover well worth the extra bit, really sturdy framework and simple to put together took 4 hours two people at a easy pace to put together
Would have got 5 stars if it wasn’t for the delivery, there site said in stock in warehouse 1-2 days delivery it took 9 days and I had to chase
Reply from houseoftents.co.uk
Dear Customer,
Thank you for sharing your detailed feedback regarding your recent purchase from Toolport GmbH. We are pleased to hear that you found the 8 x 4 marquee and the PVC 750 cover to be of excellent quality and appreciated the sturdy framework and straightforward assembly process. Your satisfaction with the product underscores our commitment to providing reliable and well-designed solutions.
We acknowledge your concerns about the delivery time and apologize for any inconvenience caused. We continuously strive to enhance our logistics to meet our customers' expectations.
Thank you very much and best regards,
House of Tents
Verified
I am delighted with my gazebo
i am delighted with my gazebo, which was delivered very quickly. I erected it myself with some help from my son, one thing I would recommend is a little spray of WD40 on the "buttons" which made life a lot easier and less painful during construction. It is very well manufactured and remarkably sturdy.
Verified
Lovely gazebo
delivered very quickly in 1 box, well packaged & each part well labeled.
Easy to asemble, instructions easy to follow, also video on house of tents web site if you still need clarity.No problems with the fit, no misaligned or missing bits.
Lovely and sturdy gazebo. Very pleasesd with the purchase.
Verified
White pop up gazebo
The white pop up gazebo looked great, used for a wedding in the garden. The canvas style material and white poles looked very professional, just what we were looking for.
Delivered quickly and at a good price. Would highly recommend.
Reply from houseoftents.co.uk
Dear Customer,
Thank you for sharing your positive experience with Toolport GmbH. We are delighted to hear that the white pop-up gazebo met your expectations and added a professional touch to your garden wedding. Your recognition of the quality of our canvas material and the prompt delivery reaffirms our commitment to providing excellent products and service at competitive prices. We truly appreciate your recommendation and look forward to serving you again in the future.
Thank you very much and best regards,
House of Tents
Verified
Excellent product, arrived ahead of delivery date. Easy to follow instructions on how to build. Maybe some form of holding clip would be ideal when fitting the top layer polycarbonate and retaining bar, had a couple of occasions when fitting polycarbonate next to a bit fitted, it would fall out.
Verified
Gazebo very well made and high quality. Building it was quite challenging especially installing the translucent panels. They slid up channels but where crossmembers were in place the channel size was reduced and panels had to be reduced in thickness at the ends.
Reply from houseoftents.co.uk
Dear Customer,
Thank you very much for sharing your detailed feedback with us. We are pleased to hear that you found the gazebo to be well made and of high quality. At Toolport GmbH, we strive to provide products that combine durability with excellent craftsmanship. We appreciate your perseverance in assembling the gazebo, particularly with the translucent panels, and your insightful comments will help us continue to improve our designs.
Thank you very much and best regards,
House of Tents
Verified
Gazebo
Like the fast delivery and fittings. The instructions however leave a lot to be desired. Following each page we out the roof in place bolted it down then next page informs us to put bolts in place for internal fittings which should have been put in place before we put the roof on
Reply from houseoftents.co.uk
Dear Customer,
Thank you for your kind feedback regarding the fast delivery and fittings. We appreciate your valuable input about the instructions, as Toolport GmbH strives to continuously improve the user experience of our products. Clear and concise guidance is important to us, and we will certainly take your comments into consideration for future updates to ensure a smoother assembly process.
Thank you very much and best regards,
House of Tents
Verified
Needed to replace my old Gazebo with the same
good quality. Thankfully came across House of tent’s
Not sure about the name. But anyway this is exactly
like the one I bought 15yrs ago , and is the best you
can get. Very relieved. Good price.
Happy day’s. Thank you.
Reply from houseoftents.co.uk
Dear Customer,
Thank you very much for sharing your positive experience. At Toolport GmbH, we are committed to providing high-quality products that stand the test of time, and it is rewarding to hear that our offerings have met your expectations just as well as those from 15 years ago. Your satisfaction and trust in our brand are truly important to us.
We appreciate your kind words and look forward to continuing to serve you with the best value and quality.
Thank you very much and best regards,
House of Tents
Verified
Quality Gazebo.
Quick delivery after ordering. Item fully tracked. Instructions to build the Gazebo were clear and straight forward. Gazebo is good quality and I hope it'll last many years.
Highly recommended.
Reply from houseoftents.co.uk
Dear Customer,
Thank you for sharing your positive experience with House of Tents. We are delighted to hear that the delivery was quick and the item fully tracked, adding to your convenience. It is gratifying to know that the instructions were clear and the quality of the gazebo met your expectations. At House of Tents, we strive to provide durable products and excellent service to all our customers. Your recommendation is greatly appreciated and motivates us to maintain our high standards.
Thank you very much and best regards,
House of Tents
Verified
3x4m Garden gazebo Forest Superior
3x4m Garden gazebo Forest Superior, oak, loft grey
Fast delivery and excellent quality product.
Really easy to assemble, really clear instructions and looks amazing.
Pls note pic shows without curtains as they will be put on later today 😀
Reply from houseoftents.co.uk
Dear Customer,
Thank you very much for your positive feedback regarding the 3x4m Garden gazebo Forest Superior. We are delighted to hear that you found the delivery swift and the product quality excellent. At Toolport GmbH, we take pride in providing clear instructions and user-friendly assembly experiences, so it is gratifying to know these aspects met your expectations. Your satisfaction with the gazebo’s appearance is equally appreciated.
Thank you very much and best regards,
House of Tents
