houseoftents.co.uk

Reviews:

Quick delivery and great quality product. Managed to assemble on my own though it would have been quicker and easier with two or more people. Only very minor thing was the pictures of the roof construction could have been a little clearer to show which sheets overlap but I managed and it's watertight. Looks fantastic - highly recommend House of Tents.

There was a problem with the delivery of the different parcels. I opened each of the first three parcels and I judged that everything had been delivered except the curtains for the Gazebo. After the delivery of the first three parcels, I received an email stating that the order had been completed. I telephoned your Customer Service in Hamburg and the response was excellent. Approximately after 24 hours I received a telephone call and was informed that the fourth parcel was on its way. I received it yesterday.

Four and a half stars really! A couple of small points; Surprised by the delivery - message from DX stating delivery due on the following day - actually delivered by an unmarked van the day before apparently due. OK - we happened to be at home and got the assembly completed that afternoon. It wasn't immediately obvious how the side panels were to be fitted. This took a bit of trial and error The part number identity labels could be a bit bigger and easier to identify when unpacking. The assembly instruction pictures were OK - not having seen the labels on the four uprights made step 3 puzzling for a few minutes. One end of one of the curtain rail track pieces was slightly bent so the the hanger hooks fell out - not clear whether this was due to handling in shipment/delivery - packaging was bit scuffed and had a few tears but seemed OK. Lots of tape on the carton and all of the separate component packs. I remounted the hanger hooks and squeezed the rail together OK ( about 3mm. Other than those points - much pleased with the assembled unit.

Delivery was quick and the price was great. This is a replacement for one very similar, but I won’t be putting it up until next year, so I can’t comment on how well it performs once erected. However, it certainly looks and feels like good quality for the price. Very happy with it so far!

Delivery was excellent, and as promised. I found the initial phase of interpreting instructions (where multiple size tents are contained on the same page) a little difficult and possibly too much information. After double-checking the reference numbers, I found the drawings much more helpful - and eventually logic overtook the instructions. The product is extremely good, and I feel secure it it being so for many years.

The quality of parts are very good and the design is well-thought-out. The delivery by the courier DX was dry poor, with all the packaging badly damaged, and parts exposed and some parts missing. However, the service from House of Tents to rectify the issues was exceptionally good, and was immediately resolved in a very professional and speedy manner.

Nice and simple to order, delivery was quick. I read lots of reviews and then I made my decision to purchase, I bought a waterproof gazebo, it looks lovely and was so easy to put together (or do my son said) 🤣 we have had no rain to test it yet but it’s definitely a great thing to have to keep in the shade. Screwed down to concrete and the fittings were supplied so it’s very sturdy. Best price online as well, happy customer here!

Purchase process was smooth and delivery was earlier than I expected. Unfortunately I had to return the order because it did not meet my requirements. Maybe product information should clearly state that charcoal/firewood bbq and firepits cannot be used in this gazebo.

The ordering process was very easy and the delivery time was only 3 days which is quite rare nowadays The product is amazing and I was very impressed with quality of it considering the price I paid Assembly was straightforward with clear precise instructions The fabric is very thick and 100% waterproof

Delivered in excellent time, although in two separate drops a couple of hours apart. Every individual part was marked with its number and the construction instructions were easy to follow. Asked for some advice on fixing the base and the reply came quickly. Gazebo itself is of excellent quality and I would be happy to recommend.

Temporary garage was very easy to put together. The ‘premium’ tarp material looks a bit flimsy so will have to see how that stands up to the weather particularly wind and UV. The basic pegs that come with the kit are also flimsy and won’t screw into stony ground. I bought the storm tie down kit and this looks like it will keep everything firmly anchored but it is a bit unsightly.

Fast delivery, basically easier to build than a small greenhouse. Spare parts appreciated, maybe more holes for the thick vertical square poles in the future for wood deckings but thats the only thing i can think of that would need improving although its not that big of a problem considering even without screwing anything in, the wind didnt seem capable of blowing the gazebo away.

After a small delay in delivery (but given the extremely hot wether understandable) all arrived. Could do with more advice on what weights when used on non grass surfaces are required to make it safe and I think the pegs issued are really not adequate if they were being used, bit other than that looks good value for money - the only question now is will it last. Being used as a Big Band shelter for outdoor concerts.

It is a really good gazebo. Strong, sturdy, looks nice, heavy and top quality side panels. Giving 5* because it is excellent once it's made. A few negatives however. The construction instructions are a bit minimal and seem to rely on prior knowledge of such building. Two T bolts have to be slid into the roof struts at an early stage but this is not indicated very clearly and is shown next to a picture of the same bolts being used in a different way. Our son, an engineer, worked it out, but it meant we had to take the whole roof off and do it again to correct the mistake. One cross strut was missing a hole and we had to drill it out. The zips on the side panels are not as good quality as the panels themselves. They function but we're wondering how long they will last.

When an order goes wrong due to some damage during transit-you despair and worry how long it will take to get it resolved and more importantly will I be able to speak to a human !!Well Igor answered the phone took details and has resolved the issue after just one phone call. The response was excellent and the product quality was first class.It is good to know that if you have a problem it can be sorted without fuss or a drama-THANK-YOU -Brian

Brilliant service yet again contacted them to see if I could do what I wanted to do in extending the one that I’ve already got and gave me the advice that was needed so if you want a company that is professional and helpful you your needs can’t recommend them high enough I would attach pictures but still got to level the ground for the second one

I have purchased from House of tents on many occasions and always find the experience pleasant, however on this occasion the company they used to deliver the order was less than professional. The driver was met with no one on site to accept the deliver and even with the weather being rain for the next 3 days and raining on the day of delivery he still decided it would be better to leave the items in the rain just inside the gate, even though there was a very large car port some 20 feet away where he could have left the items out of the rain. By the time I returned the items were almost impossible to move as they were soaking wet and the cardboard was disintegrating as you tried to move them. I have had similar experiences from this parcel company and try always to avoid using them as their drivers have no care for their clients or parcels. you can see on the photo attached the items were in the open as it was raining hard, the parcels are already soaking wet.

I threw away a gazebo because it had no makers name and it was not possible to get a new roof. It was thus...useless. how good it was to get yours to replace the old one. The delivery was fast. The equipment was of the highest quality.the instructions were absolutely brilliant. I had it up I one day working on my own. Your facilities for every kind of spare part, even for replacement eyelets for the curtains, is second to none. And the price? Well! I do not know how you can do that gazebo for ONLY ££499.00 including taxes and delivery. I want another one but have not got the space but, I will tell everyone that I know just how good this transaction has been. Thank you so much.

Customer service were good and efficient, unfortunately had an issue with the curtains and non in stock till December to Feb, concerned that if only 1 curtain is replaced it won't match up. More consideration needed when packing the roof as quiet a few dints. Very nice heavyvduty gazebo, took hubby 4 hrs to install on his own, with myself passing each part. Due to the issues I have scored a 4 but would of Been a 5

While the gazebo is gorgeous, I have given House of Tents 4* overall due to the lack of communication in the week after purchase. The website stated delivery on a certain day and that didn’t happen, so I tried emailing twice to find out what was going on. Didn’t get a reply, but when we phoned up the following week we spoke to two people who were very helpful and apologetic. Just sending us an email reply would have managed our expectations as we’d started to think the gazebo was out of stock! It wasn’t, thankfully. It is really well made and designed beautifully. So I’d recommend the gazebo, but it might not turn up as quickly as stated! Staff very polite and helpful when we spoke to them too.