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Review summary
Customers consistently appreciate the fast and prompt delivery, robust product construction, and overall durability, with many stating that the products exceeded their expectations. Customer service is widely regarded as responsive, helpful, and professional. Many also find the assembly instructions helpful and the products easy to assemble. Additionally, the products are generally considered to offer good value compared to other options. However, some customers have experienced delays in delivery, particularly with multiple shipments, and a few noted delays or poor follow-up from customer service. There are recurring reports of damaged or inadequate packaging, leading to missing or damaged parts. Some reviewers found the assembly instructions unclear or suggested improvements, and a notable number faced difficulties or longer-than-expected assembly times.
This text was automatically created by an AI system from user reviews.
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How Trusted Shops prevents fake reviewsReviewshouseoftents.co.uk
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Verified
Customer service were good and efficient, unfortunately had an issue with the curtains and non in stock till December to Feb, concerned that if only 1 curtain is replaced it won't match up. More consideration needed when packing the roof as quiet a few dints. Very nice heavyvduty gazebo, took hubby 4 hrs to install on his own, with myself passing each part. Due to the issues I have scored a 4 but would of Been a 5
Reply from houseoftents.co.uk
Thank you for sharing your detailed feedback regarding your experience with House of Tents. We are pleased to hear that our customer service team was able to assist you efficiently. Your observations about the curtain availability and packaging are valuable, and we appreciate your considerations about the installation process and the quality of the gazebo. House of Tents strives to ensure the highest standards of product quality and customer satisfaction, and your comments help us improve continuously.
Thank you very much and best regards,
House of Tents
Verified
I threw away a gazebo because it had no makers name and it was not possible to get a new roof. It was thus...useless. how good it was to get yours to replace the old one. The delivery was fast. The equipment was of the highest quality.the instructions were absolutely brilliant. I had it up I one day working on my own. Your facilities for every kind of spare part, even for replacement eyelets for the curtains, is second to none. And the price? Well! I do not know how you can do that gazebo for ONLY ££499.00 including taxes and delivery. I want another one but have not got the space but, I will tell everyone that I know just how good this transaction has been. Thank you so much.
Reply from houseoftents.co.uk
Dear Customer,
Thank you very much for sharing such a positive experience with Toolport GmbH. We are delighted to hear that you found our gazebo to be of the highest quality, with excellent instructions and fast delivery. Our commitment to providing outstanding products and comprehensive spare part availability is a core value we take great pride in. It is wonderful to know that our pricing and service have met your expectations and that you would recommend us to others.
Thank you very much and best regards,
House of Tents
Verified
Solid construction. I say this because before we pinned it to the ground a gust of wind blew it over the bank onto a bridle way some 6 metres below.
Remarkably, it landed intact. We were able to lift the whole structure (5 people) and walk it back!!
It is now standing and secured. A slight bend in the roof but nothing to worry about.
Solid tent.
Reply from houseoftents.co.uk
Dear Customer,
Thank you for sharing your experience with the product from House of Tents. We are pleased to hear that the tent’s solid construction met your expectations, even in such challenging circumstances. It is wonderful to know it withstood the fall and remains a reliable shelter. At House of Tents, we strive to provide durable and high-quality products that offer both practical use and lasting value. Your feedback truly reinforces our commitment to excellence.
Thank you very much and best regards,
House of Tents
Verified
We haven’t put gazebo up yet…. Not quite ready for it. However the service and speedy delivery was excellent.
We look forward to seeing it in situ and are sure we will love it. Our friends bought the same one from you and it looks amazing hence why we went ahead and bought the same one while still in stock.
Thank u for brilliant customer care.
Reply from houseoftents.co.uk
Dear Customer,
Thank you very much for your kind words and for choosing House of Tents once again. We are delighted to hear that our swift delivery and excellent service have met your expectations. We take great pride in providing outstanding customer care and quality products that bring satisfaction and enhance your outdoor experience. We are confident that your gazebo will look as stunning as your friends' once it is set up, and we look forward to serving you in the future.
Thank you very much and best regards,
House of Tents
Verified
Good quality product, construction can be challenging
Good quality product, delivered promptly. The frame was easy to put together but sliding the roof panels in and securing them wasn't easy, but got there in the end. The instructions on the page with the exclamation mark could be clearer - an indication of some sort that this step (inserting 2 screws into the grooves of the roof support beams) is crucial for the final step of mounting the extra roof support beams would have been helpful. In my case only realised this after I'd installed the roof, including panels. This causes me some significant rework.
All in all, happy with the quality of the product and would recommend to competent DIYers
Reply from houseoftents.co.uk
Dear Customer,
Thank you for sharing your detailed feedback regarding your recent purchase from Toolport GmbH. We are pleased to hear that you are satisfied with the quality of the product and the prompt delivery. We appreciate your helpful suggestions about the clarity of the instructions, as Toolport GmbH is committed to continuously improving the user experience. Your recommendation to competent DIYers is highly valued.
Thank you very much and best regards,
House of Tents
Verified
Having found house of tents while browsing for a gazebo online i was delighted to find everything I needed in one place! I had already looked at some products at other local retailers but was sceptical about the quality . House of tents has a great array of quality and ecstatically pleasing gazebos to suit all tastes. I ordered exactly what I wanted and it was delivered within a week . The delivery process was pretty good too with the option to change the date if necessary when the courier company contact ed to confirm times etc. My gazebo is standing proudly on my patio firmly anchored to the floor . It has added some what to out door area which we look forward to using most nights of the coming summer. I am adding solar lighting as we speak to enhance the setting even more. 😎
Verified
Quality products and prompt service.
I needed curtains for my gazebo and found just what I needed on the House of Tents website. Ordering was straightforward and the communication from both the company and the courier service was very good. I would be happy to use House of Tents again should the need arise.
Reply from houseoftents.co.uk
Thank you for sharing your positive experience with House of Tents. We are delighted to hear that you found the perfect curtains for your gazebo and that our website made the ordering process straightforward. At House of Tents, we strive to provide excellent communication and service throughout every step of our customers' journey. Your kind words are greatly appreciated, and we look forward to assisting you again in the future.
Thank you very much and best regards,
House of Tents
Verified
A few glitches but overall very satisfied. Would recommend.
Comms during the purchase process was good, but I was very disturbed at having to provide a copy of my passport to verify my identity. You have to be so very careful these days with such requests. However after I did some checks I felt it was ok to provide a redacted image.
Delivery was efficient but the very sturdy heavy package was almost too much for the single delivery driver. Everything was well packed and build quality was excellent, far better than cheaper models. Assembly was quite easy, but one corner joint was misaligned and I had to make some minor adjustments with drill and grinder. The canopy was made of heavyweight fabric which tool some effort to fit, but was tight and neat once in place. All in all a very good buy I think but ask me again in 6 and 12 months to see how it stands up to British weather.
Verified
Ordering was very easy to do and the after sales customer service was excellent. I have not used the tent as yet but I can see the quality of the product, my only negative was the packaging it did not stand upto the handling of the couriers as one package was in a terrible state, perhaps wrapping the boxes in film would make it more robust.
I would still recommend house of tents if you require any equipment.
Thank You.
Verified
Very easy to navigate website and easy to order. The canvas replacememts were delivered when they said they would be.
This is the third set Ive had as I use them at a small cafe I own.
Just a small comment. The new black velcro fastenings arnt really man enough for the job and its a shame the interior tie backs have been omitted. I have had to get a friend to sew some interiors tie backs ontot he canvas to stop it blowing around.
Verified
Highly recommended product
Very fast delivery and construction was straightforward although( as expected) it did take much more time than your estimate - probably due to our diy inexperience!! The finished product looks wonderful and feels as though it will last for many years.
Reply from houseoftents.co.uk
Thank you for your thoughtful feedback.
We are delighted to hear that the delivery was prompt and that the construction process, despite taking a little longer than anticipated, was straightforward. At House of Tents, we take great pride in providing products that not only enhance your space aesthetically but are also built to endure for many years. Your satisfaction with the finished product is truly our highest reward.
Thank you very much and best regards,
House of Tents
Verified
We purchased our party tent on March this year, delivery was quick and the communication from hose of tents was very good. The only down side was the packaging, it had burst open but that I believe was due to the carrier, unfortunately a quantity of small parts went missing and this was dealt with very quickly. I have not built the party tent as yet but the parts all look a good quality and we look forward to using it for our family bbq and for many more events.
My only suggestion for the packaging would be to wrap the boxes in cling film to prevent the boxes from tarring and this would prevent any small parts falling out.
I can't fault the company and thier after sales are excellent I would deal with them again and would recommend them if you are looking for similar item's thank you very much for all you have done.
Verified
Excellent customer service and support.
Excellent customer service and support in particular from Igor and Yanka. Some faulty components (probably due to original manufacture) speedily replaced. We would not hesitate in recommending your company to others - in fact, we have already done so!
Reply from houseoftents.co.uk
Thank you for your kind words and positive feedback regarding the service provided by Igor and Yanka. At House of Tents, we strive to maintain the highest standards of customer support and are pleased to hear that any issues you encountered with components were swiftly resolved. Your recommendation means a great deal to us and reinforces our commitment to quality and customer satisfaction.
Thank you very much and best regards,
House of Tents
Verified
The Gazebo is
The Gazebo is perfect for my needs. However the building of this is something else! When you suggest that it should take around three hours to complete, then you must have a team of experts doing it. I had a man who already purchased the same product and new what do do, it still took us eight hours!
Reply from houseoftents.co.uk
Dear Customer,
Thank you for sharing your experience with the gazebo from Toolport GmbH. We are delighted to hear that the gazebo suits your needs perfectly. We appreciate your feedback regarding the assembly time, as we strive to provide accurate estimates to ensure a smooth experience for our customers. Your comments are valuable and help us improve our product guidelines and support materials.
Thank you very much and best regards,
House of Tents
Verified
Excellent Customer Service. You can easily speak with customer services during office hours and all staff are extremely helpful. There was a problem with the courier not being able to find our address and staff helped me resolve this issue quickly and efficiently.
Reply from houseoftents.co.uk
Thank you for taking the time to share your positive experience with House of Tents. We are delighted to hear that our customer service team provided you with helpful and efficient support in resolving the courier issue. At House of Tents, we are committed to delivering exceptional service and ensuring customer satisfaction at every step. Your feedback encourages us to maintain and improve our high standards.
Thank you very much and best regards,
House of Tents
Verified
Highly recommend
Quality materials used, great communication from customer service team, dealt with my issue promptly (delivery company was the issue).
Would gladly purchase from again and recommend to friends and family
Verified
Quick and easy ordering. I ordered the 6m x 5m Marquee a few weeks ahead of when I needed it, just in case of any delivery delays - I ordered it on Friday afternoon and it was delivered the following Wednesday! So quick and all in good condition, so quick!
Reply from houseoftents.co.uk
Dear Customer,
Thank you for sharing your positive experience with House of Tents. We are delighted to hear that your 6m x 5m Marquee was delivered quickly and in excellent condition. At House of Tents, we strive to provide efficient service and high-quality products to meet our customers’ needs promptly. Your satisfaction is our priority, and we appreciate your trust in us for your event planning.
Thank you very much and best regards,
House of Tents
Verified
Arrived next day which was amazing because I rang and asked if they could as had a bbq arranged. Arrived and looks amazing and great quality. Overall a great shopping experience and great product!
Reply from houseoftents.co.uk
Thank you very much for your kind words.
We are delighted to hear that the next-day delivery met your needs and that our team could assist you promptly, ensuring your barbecue event was a success. At House of Tents, we strive to combine excellent service with high-quality products, and your positive experience reinforces our commitment. We truly appreciate your recognition and look forward to serving you again.
Thank you very much and best regards,
House of Tents
Verified
Delivery in 3 vists!
My delivery of a 3 x 3 mtre marquee was delived in 3 seperate deliveries via DX couriers.
I had to phone House of tents to reqest that the 3rd item (2 x side walls) had not been delivered. They were on to it and they were delivered within 2 days..
From a cost point of view (and evironmental impact) the complete consignment should have been delivered in 1 delivery slot.
Reply from houseoftents.co.uk
Dear Customer,
Thank you for your detailed feedback regarding the delivery of your marquee. At Toolport GmbH, we strive to ensure a seamless and efficient service, and we appreciate you bringing this matter to our attention. We acknowledge your concern about the multiple deliveries and the associated environmental impact. Your input is valuable as we continuously work to improve our delivery processes to better serve our customers and reduce our carbon footprint.
Thank you very much and best regards,
House of Tents
Verified
The 3 packages that arrived was so well packed and undamaged, excellent, the 4x3 Sunset Deluxe i ordered is everything I hoped it would be, as I said so well packed and nothing missing, took my time to assemble it all together and worked out away to do it all myself, I am so pleased with the finished product I would recommend this to anyone who thinking of purchasing one, I have one last thing to do and that is to hang the curtains, so pleased.
Just one thing to add on page 28 assembly note 4 DONT forget to slide in 2 square bolts before you fix it to the roof, as I didn't and had to start again, just a small tip that will save you time later,
House of tents, if on page 28 section 4 there was a foot note just to remind us not to forget to put them in it would have made all the difference, other than that the assembly information was very good.
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houseoftents.co.uk
- +491473378241
- www.houseoftents.co.uk
- service@houseoftents.co.uk
- Norderstedt, DEU
About
houseoftents.co.uk
House of Tents is an online shop offering high-quality tents for various needs and occasions. House of Tents maintains high-quality standards and exceptional service. Purchase event tents or party ten...
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