houseoftents.co.uk

Reviews:

Great service

Fast delivery

nothing

Parcels open on delivery useless parcel delivery service. First batch sent back half the order arrived and that parcel was busted. Second try two parcels arrived ok welll packed the other busted open with parts missind .check the photo this is how it arrived in the delivery truck parts missing. I am waiting for the parts missing to arrive. On reflection i wished i had not bothered buying

Took House of Tents three deliveries to get a complete tent to me - the first contained only one box of two, the second only half the second box and then the third a complete second box. I'm waiting for them to pick up the second part-box. The quality of the gear itself is low, with miss-aligned holes in the locking parts. The instructions - in German - were for a larger tent of similar style but with different fixings and the downloaded English instructions were misleading. The nuts provided are cheap nasty half-depth design the a standard spanner can't tighten against the inner curves of the poles. The provided ground anchors won't work in anything other than very soft soil. And you need at least three sizes of spanner and sockets to construct it, none of which are provided. The bolts provided are either too short for easy fastening through multiple poles/clips or so over-long as to make use of my standard socket set impossible. If what was provided lasts over a month I'll be shocked. Finally, getting customer service in Germany to answer the phone is a trial of patience and ingenuity in itself. They just kill the call if you're waiting more than a minute or two and tell you to email (which they take days to respond to). If you must call them, I found that selecting the 'Sales' option of the phone line menu was a quicker route to exactly the same customer service/ sales personnel. All in all, a purchase i regret deeply. There has to be a better supplier of cheap Chinese tents than this lot out there.

We ordered as the website indicated they were UK based. We received an email to say 7-10 days delivery. Fine. We then got tracking with a date that was 26 day! When I called I was told it was coming from Germany. I said will it be with me by 25th oct and was told I don’t know. I had to repeatedly call chasing this delivery. I was advised a date and it didn’t come so called the office and was told I’d get a call back. No call. The delivery was just dumped on my drive on a damaged pallet with damaged boxes!! Shocking customer service!