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Review summary
Customers consistently praise the fast shipping, secure packaging, and competitive pricing offered by the shop. The quality of products, including materials, design, and durability, is frequently highlighted as a positive, and many shoppers appreciate practical features like compartments and expandability. The ordering process is generally described as easy and user-friendly, and customer service stands out as responsive, helpful, and friendly. Additionally, the returns and refund process is typically smooth and uncomplicated, contributing to overall satisfaction. However, some customers do report occasional delays with delivery and issues with couriers. While most are satisfied with product quality, a minority have concerns about defects. A few customers encounter website or payment issues during the ordering process, and some mention high return shipping costs or minor issues with returns. Packaging, while often secure, sometimes results in damaged goods, and there are occasional comments about missing or undesired product features.
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How Trusted Shops prevents fake reviewsReviewsbags.co.uk
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Very fast and uncomplicated processing! The entire order at Bags.ch was absolutely professional and smooth. The goods arrived perfectly packaged and in a very short time. I am very satisfied with the excellent service and can highly recommend the shop!
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Everything is OK
The product is original, originally packaged, at a favorable price, no problems. The shipment was secured. The only issue was the transport time. I didn't check it exactly, there was information 3-4 days, but also that shipping within 24 hours and info about deliveries on Saturday. And everything almost matches - it's an international shipment, it was sent very quickly. But it arrived a few hours late, there was no option for Saturday pickup. Next time I'll consider this when planning the purchase.
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Great suitcase, good price.
I bought this trolley on a Thursday, it was shipped on Friday and arrived at the pickup station on Saturday. Everything as it should be. Great!
The small Samsonite cabin trolley is well-made, has perfect dimensions (even for budget airlines) and a good price. Additionally, the Samsonite in dark blue looks very elegant, which the website photos don't perfectly capture.
I can recommend koffer.com 100% and would shop here again anytime.
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Quick delivery and carefully packed. Unfortunately, I returned the bag, the size didn't fit me. The delivery was by DHL but the return is via DPD. There are hardly any shops left, and I don't have a printer for the return label for the parcel station.
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Suitcase exactly as described. In terms of quality, it’s not quite as good as my S' Cure Spinner, but it’s about the same size. For now, it seems sturdy. After the trip, we’ll see how it holds up. Since it costs only about half of the comparison suitcase, it gets a thumbs up. I already have the cabin trolley from Redolz and am very satisfied. For the order at bags.ch, I give a full five stars. Simple, affordable, and very fast delivery!
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Fast delivery and uncomplicated processing.
The order was delivered quickly and the item matches the description exactly. The suitcase makes a high-quality and good impression. The entire process was uncomplicated and stress-free. I am very satisfied and would order here again at any time.
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Purchased for the first time at Koffer.com.
Purchased a luggage set for the first time at Koffer.com. My old suitcase, Samsonite 6 years old, still looked new, but because the wheel was broken, there was unfortunately no replacement, so the suitcase was discarded.\nThe new price was €225. Discovered Koffer.com on the internet and found what I was looking for, ordered a luggage set from D&N Travel Linie 9804. 4 days later, they were delivered as suitcase inside suitcase, packaging was slightly damaged but 3 suitcases for €215 is not much to ask. They look nice but are cheaply made. I have decided to return them.
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Cross-market review
Prima product. Fast delivery. Just wanted to exchange one of the 3 ordered suitcases for 2 smaller ones, but then the return costs to Germany are completely at your own expense and this quickly amounts to around 20 euros. So if you order, you must be certain you don't want to return or exchange as it is very expensive.
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I am absolutely delighted with Koffer.com! The selection is large, the prices are fair, and the shipping was extremely fast. My suitcase arrived perfectly packaged and in impeccable condition. I was particularly impressed by the easy ordering process and the friendly customer service. Quality and service are absolutely on point here. I will definitely order there again and can only recommend Koffer.com!
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This time with massive problems - Koffer.com and DHL
I ordered a suitcase on 05.07.2026 and happened to see 2 days later that the status was set to "not shipped" and that I needed to reorder. Subsequently, on Wednesday 08.07.2026, I ordered another suitcase which was shipped with DHL. Since Monday 13.07.2026 at 09:00, the status at DHL in Regensburg is "Shipment prepared for further transport, destination country/area: Austria". It is now 14.07.2026, 18:40 in the evening - 2 working days later. If the suitcase doesn't arrive tomorrow, I can no longer receive it as I will be abroad for the next six weeks.
Notification of when the suitcase will be delivered would be very helpful!!!
I find it interesting that I am asked for a review before I even receive the product!
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Completely impressed with Koffer.com!
I am completely impressed with Koffer.com! The selection is large, the prices are fair, and the shipping was extremely fast. My suitcase arrived perfectly packaged and in excellent condition. I was especially convinced by the simple ordering process and the friendly customer service. Quality and service are absolutely spot on here. I will definitely order again and can only recommend Koffer.com!
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The school backpack is really great! It not only looks nice, but it is also very practical and comfortable to wear. The shoulder straps are well padded, and the back is optimally supported. I particularly like the sturdy construction and the many compartments, so everything can be neatly stored. In addition, the school backpack is light and offers enough space for books, notebooks, and the lunch box. A clear recommendation for school use!
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The suitcase was delivered quickly and very well packaged. The price-performance ratio was very good. The website is clearly designed. Should I need a suitcase or something similar again, I’d be happy to look here again.
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Andersen Shopper
I explicitly searched for an Andersen shopping trolley and thanks to the new customer discount, I even got a 25% reduction and paid no shipping costs. Ordered on Sunday and delivered on Thursday. I didn't have to assemble anything which was also great. I'm very satisfied with the stable and super quiet trolley (thanks to the large wheels).
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Suitcase top, bag flop
I had ordered two items, a suitcase and a handbag. Very good prices, unfortunately, the delivery was totally cumbersome, a huge package to pick up 3 km away and then, how to get it home, not necessarily a problem of koffer.com but of the logistics.....
The suitcase was very well packed together with the handbag, unfortunately, the handbag is broken and is going back.
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SAMSONITE MAGNUM 2 4 WHEELS TROLLEY 69 CM
Thank you very much for the quick handling and delivery. The suitcase makes a very stable and high-quality impression and is also visually very appealing. I am looking forward to my upcoming trip and am curious to see how it will perform in practice.
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First-class service and excellent quality!
I am absolutely thrilled with my purchase at koffer.com. The range is fantastic, and the order went completely smoothly.
I would particularly like to highlight:
Lightning-fast shipping: The goods were at my home in a very short time and extremely securely packaged.
Excellent quality,
Customer service: Professional, friendly, and absolutely straightforward.
Anyone who values quality and a reliable shop is in the right place here. I will definitely order again. Thank you for the great service
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The many small pockets inside and the large laptop compartment are great. Particularly suitable for large laptops with an extra numeric keypad. The entire bag looks very high-quality, and it is, as far as I can judge so far.
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Excellent quality - as expected
On-time delivery - good service - material quality and reliability - I always use suitcases from this brand. I needed a suitcase where I can take out the PC from the outside without opening the suitcase. I bought an X but the inner lining came apart in less than a year of use - With this one, the interior is perfect and of good quality.
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Overall, we were very satisfied! Super nice school bag set, good price, fast delivery! Unfortunately, the LED patch (shell) doesn't work. Is there a possibility of a refund?
Best regards, Helen Ajah
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Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating for bags.co.uk
4.03
Good337 reviews
since Nov 13, 2024
Contact
- +49 7191327225
- www.bags.co.uk
- service@bags.co.uk
- Backnang, DEU
About
100.000 bags and suitcases
This company has linked Trusted Shops profiles.