Certificate for myfabrics.co.uk

No. X81C0637E8CD35B4D7FC6F71C77984796
 

Approved on
08/07/2011
Valid until
07/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for myfabrics.co.uk



Excellent

4.55/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,087 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 3,726 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Delivery took 3 times as long as stated. Do not order the lucky bags, they are not as advertised and very disappointing.
1.50
Poor

Very good quality fabrics
4.67
Excellent

Fabric as described. Only issue was company did not put address on parcel, just the name and post code. Fortunately it got to me.
3.33
Fair

good range and efficient
5.00
Excellent

I love my first purchase of your fabric. Lovely quality in useful wide widths. Really good service. Thankyou - will use myfabrics again.
5.00
Excellent

Good quality fabric. Arrived quickly and well packaged
5.00
Excellent

Very happy with the fabrics The website really makes it very easy to pick out the right patterns thanks to the great descriptions and multiple photos.
5.00
Excellent

The items I received were acceptable, but one set of buttons were completely wrong, and not the ones I ordered. Attempting to get this resolved has proved frustrating and ineffective, and I have decided that it will take too much of my time to get the correct buttons, so I have not attempted to resolve the situation, but I will not use you again.
2.33
Poor

Have always been very happy with customer service, delivery and the items I've ordered. Thank you ... excellent service.
5.00
Excellent

Didn't get the 20 off that I applied for and 2 phone calls and 4 e mails led to no response at all. Not good enough.

Sheila Brown
2.33
Poor

Quality fabrics as always, it’s a pleasure opening your parcels.
5.00
Excellent

I have always had a very good shopping experience with Myfabrics.
5.00
Excellent

Sent my goods to wrong address in wrong country. (I had changed my address on my account but hey ho) Non-existant customer service- No response to 9 emails and 6 phone calls.
Used in past- great product and reliable so very shocked- this experience has severely dented my trust in this organisation- if you really need it- beware they may let you down
2.00
Poor

I tried to contact myfabrics many times via email and telephone. I have had an issue with changing my address on the account page. The address form does not take account of the way addresses are filled in in the UK. Our house is in the country and does not have a number. Once an email was answered but it was obvious that the sender had not read my query and instead had sent a standard answer
1.67
Poor

The fabric is just as described, and of good quality. Delivery was prompt, I am very satisfied.
5.00
Excellent

Have used this company twice now and have received my goods within 8 to 10 working days and been pleased with purchases.
5.00
Excellent

Excellent goods, fast delivery, needs nothing to desire. Well done
5.00
Excellent

I have had problems with delivery of other goods and have sent emails and had no replies. I have been unable to contact Myfabrics by phone and am very disappointed with the service.christine Jones
1.67
Poor

Very slow I have not received the goods that I ordered, as the delivery has been returned to the sender without reaching me. I have had no contact from the seller to let me know what the problem is.and it is now 3 weeks since my original order. Although the company title states myfabric . uk, the goods are despatched from Germany, which I think is the route of the problem.
1.00
Very Poor

Very good quality buttons. Despatched quickly from Germany. Good customer service.
4.33
Good

Delayed response to emails, advertising fabrics that are out of stock and no longer available. Generally a poor service.
1.00
Very Poor

0/10 DONT SHOP HERE FABRICS TOOK 3 WEEKS TO COME AND CUSTOMER SERVICES WILL NOT ANSWER THE PHONE YOU HAVE TO PAY £3 FOR THE TINIEST SAMPLES AND THEN THEY GIVE YOU VOUCHERS THAT DO NOT WORK ORDER FROM FABRIC LAND THEY ARE PROPER LIT
1.33
Very Poor

great quality
5.00
Excellent

Quality goods,efficient,speedy delivery,will shop again,highly recommend
5.00
Excellent

My comment would be a lot more positive if I had received the fabric
1.00
Very Poor

Excellent service and beautiful fabric to choose from. Thank you .
5.00
Excellent

Fabrics were as we expected, and my wife was not disappointed.
4.33
Good

They wouldn't accept their own voucher, given a week previously
2.00
Poor

Have waited far too long for samples that I still have not received
1.00
Very Poor

Always a great service.
5.00
Excellent

No idea an item wasn’t available until delivery a week after ordering
3.00
Fair

All very good. Can highly recommend.
5.00
Excellent

Excellent service
5.00
Excellent

Speedy delivery
5.00
Excellent

Customer-No.: 1067165
Order number: 11058382
Order date: 19.11.2017 10:56

I sent the following email to you on Sunday 19 Nov and I am still waiting for a reply:-

I have placed an order today for some fabric. I had a 3,00€ promotional voucher but when I entered the code FRj6c753upT1 I was informed that the code was not valid. please advise.
Thank you.
C Tucker
4.33
Good

Good fabric at a very good price
4.67
Excellent

Sadly, this rating is the firs t time I’ve been let down by myfabrics. An apparent error in my delivery has been notified to them on two occasions and I’ve not had any acknowledgement.
2.33
Poor

Great service & good value
5.00
Excellent

Top quality fabric and excellent prices. I’ll definitely be ordering again
5.00
Excellent

All perfect.
5.00
Excellent

myfabrics.co.uk customer reviews

myfabrics.co.uk

myfabrics.co.uk was certified by Trusted Shops on 08/07/2011.

Contact
Osterbrooksweg 35-45
22869 Schenefeld
Germany
Tel: +44 2033265482
(Mo-Fr: 8.30 - 16:00 h)
Fax: +49 (0) 40 771 880 61
support@myfabrics.co.uk
myfabrics.co.uk

Owner
fabfab GmbH
Osterbrooksweg 35-45
22869 Schenefeld
Germany
Trade register
Amtsgericht Pinneberg HRB 9847 PI
Authorized representative
Dr. Andreas Seifert
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with myfabrics.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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