Certificate for myfabrics.co.uk

No. X81C0637E8CD35B4D7FC6F71C77984796
 

Approved on
08/07/2011
Valid until
07/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for myfabrics.co.uk



Excellent

4.68/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,669 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 3,273 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
I have always been highly satisfied with the quality and price of the fabricsI have had numerous orders and the service is excellent I can highly recommend my fabric first class service and fabric.
5.00
Excellent

Great fabrics at a great price and a timely deilvery
5.00
Excellent

Once again very happy with the service and fabrics. Thank you.
5.00
Excellent

2 weeks after the order they emailed me letting me know that one part of my order was sold out, asked if I would like to change the colour of the fabric.
I said yes but would like to reduce the length, which they didn't do, plus they charged me for the first order and haven't refunded me yet although I was asked if I'd like to be refunded or been sent a voucher. The delivery took about 3,5 weeks.
2.67
Fair

As always, excellent
5.00
Excellent

Fabulous linen. Will order again. Perfect thank you.
5.00
Excellent

I wish I could have rated more highly but I feel so let down by my shopping experience.
1.67
Poor

myfabrics.co.uk replies: 28/06/2017
Dear customer, Thank you very much for your review. We are very sorry that you are not satisfied with our service, please accept our sincere apologies. Unfortunately, our supplier has discontinued the item out of stock so it couldn't be delivered. Sincerely yours, myfabrics.co.uk

All good. Great fabric.
5.00
Excellent

Lovely fabric, just as described. Handles well has made up perfectly. Thoroughly recommend My Fabrics. Fast delivery too.
5.00
Excellent

Good service.
4.67
Excellent

Delivery took over 3weeks. Customer service did not respond to my first email.
2.33
Poor

myfabrics.co.uk replies: 27/06/2017
Dear customer, Thank you very much for your review. We are very sorry that you are not satisfied with our service. Unfortunately, one of our suppliers postponed the delivery date of one of the items several times so your order was dispatched a bit later than planned. Please accept our sincere apologies. Sincerely yours, myfabrics.co.uk

As usual my order arrived in good time ad in good condition.
5.00
Excellent

Post - Bag was slightly torn.
4.67
Excellent

Always great service, and very good quality fabrics. So glad I found you.
5.00
Excellent

Everything arrived as expected and good quality fabric
5.00
Excellent

Very pleased with the fabrics. Good price and quality.
4.00
Good

Excellent service
5.00
Excellent

Never fails to produce and supply excellent fabric, and always helpful
5.00
Excellent

I have given a poor delivery because you ask for a signature on receipt. We live in an area where our post office is some little way away and our postal delivery is usually late morning sometime which means waiting in. If no one is in, they return the package to the post office. You then have to drive to the post office to collect taking ID and you have a time limit or your parcel is returned.
4.00
Good

Excellent quality items once again. Will continue to use supplier
5.00
Excellent

Fabrics are well described online, quick delivery too. Lovely
5.00
Excellent

Arrived as expected - many thanks
5.00
Excellent

Just great
5.00
Excellent

Thank you
5.00
Excellent

Great company offering lovely quality fabrics, easy to order and good delivery.
Great to be able to buy different fabrics to what you see on the high street.
5.00
Excellent

could have been better without the annoying mistakes
4.67
Excellent

Still waiting for order
1.00
Very Poor

myfabrics.co.uk replies: 19/06/2017
Dear customer, Thank you very much for your review. We are sorry that you have not received your samples yet, they were dispatched the day after your order. Please not that it can takes them 2-4 weeks to arrive in Australia. Sincerely yours, myfabrics.co.uk

Very good service
5.00
Excellent

Poor communication.
3.00
Fair

Excellent choices available on quality products. Delivered to the UK promptly and well packaged, often faster than those purchased in the UK itself.
5.00
Excellent

The fabric was sent in two halves. Right through the length of a curtain drop. How are you meant to order fabric that will be sent in random lengths
1.67
Poor

myfabrics.co.uk replies: 19/06/2017
Dear customer, Thank you very much for your review. We are very sorry that you are not happy with your order. Unfortunately, due to the quantity on the rolls we receive from our supplier we cannot guarantee to dispatch an order of more than 5 m in one piece. You can find more information about this on our website. Sincerely yours, myfabrics.co.uk

Great products, terrible customer service from my last 2 orders
2.00
Poor

myfabrics.co.uk replies: 15/06/2017
Dear customer, Thank you for your review. We are sorry that you are not satisfied with our service. Unfortunately, our supplier has postponed the delivery date of one item several times and we have informed you about this. All other items were dispatched. Sincerely yours, myfabrics.co.uk

Such a great range to choose from at reasonable prices and quality products
4.67
Excellent

Excellent quality fabric and service.
5.00
Excellent

Fabulous
5.00
Excellent

I have not contacted customer service.
5.00
Excellent

Excellent as always
5.00
Excellent

Would highly recommend.
5.00
Excellent

Material not of quality expected for price and items arrived separately and too late to be of use.
1.50
Poor

myfabrics.co.uk replies: 08/06/2017
Dear customer, Thank you very much for your review. We are very sorry that you are not satisfied with your order. To avoid disappointment with the quality or colours of the fabric we recommend our sample shipping before ordering the actual fabric. We also offer a return policy and you can return the goods to us within 14 days after the reception for a refund. Sincerely yours, myfabrics.co.uk

The parcel arrived on time and was well packaged. The fabric was extremely good quality and I was very pleased with it.
5.00
Excellent

myfabrics.co.uk customer reviews

myfabrics.co.uk

myfabrics.co.uk was certified by Trusted Shops on 08/07/2011.

Contact
Osterbrooksweg 35-45
22869 Schenefeld
Germany
Tel: +44 2033265482
(Mo-Fr: 8.30 - 16:00 h)
Fax: +49 (0) 40 771 880 61
support@myfabrics.co.uk
myfabrics.co.uk

Owner
fabfab GmbH
Osterbrooksweg 35-45
22869 Schenefeld
Germany
Trade register
Amtsgericht Pinneberg HRB 9847 PI
Authorized representative
Dr. Andreas Seifert, Melf Haack
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with myfabrics.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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