Certificate for myfabrics.co.uk

No. X81C0637E8CD35B4D7FC6F71C77984796
 

Approved on
08/07/2011
Valid until
07/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for myfabrics.co.uk



Excellent

4.66/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,342 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 3,575 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Nice products
Lots to choose from fair prices
4.67
Excellent

Very good experience
5.00
Excellent

Efficient and excellent service. Products arrived earlier than expected and were well packaged. Overall a good experience. Would recommend this company to anyone.
5.00
Excellent

Great price for excellent material and service
5.00
Excellent

Very good retailer
5.00
Excellent

The fabrics are beautiful, really good quality. I hope they wash and make up well. it would be nice if delivery was quicker.
4.67
Excellent

Shipping takes quite a while, but the fabrics come from Germany so this is to be expected. When shipping was delayed on one of my orders, customer services kept me informed.
I have always been very pleased with the quality of fabrics from myfabrics.
4.67
Excellent

ordered 5 samples and only 1 turned up without any explanation. I was still charged £3. DO NOT USE THIS COMPANY
1.00
Very Poor

Received my samples and have made my choice lovely fabrics and great service thankyou
5.00
Excellent

don't know about the other questions as the goods have not arrived . this is after 12 days of waiting

Quick to take money , slow to send order.
1.00
Very Poor

Good delivery and the fabric was just beautiful. I can't wait to start my project.
5.00
Excellent

Good quality fabric
5.00
Excellent

Had such a hard job placing this order it would not except the voucher code, order just kept saying cancelled.
2.67
Fair

I couldn't rate myfabrics anything other than Excellent. I would recommend them wholeheartedly.
5.00
Excellent

Beautiful Fabric Great service Highly Recomend
5.00
Excellent

beautiful Fabric Great Service highly recomend
5.00
Excellent

Very pleased with the speed of delivery and quality of fabric.
5.00
Excellent

Fabric was beautiful. All in all a good shopping experience
5.00
Excellent

Excellant products and helpful customer service
4.67
Excellent

Excellent quality fabrics
5.00
Excellent

I have not yet received my goods ordered on 4th October
1.00
Very Poor

the fabrics are all so lovely and such good quality , and delivery is very quick .
5.00
Excellent

The fabric that eventually turned up was fine but I place the order on the 19th of September it arrived on the 11th October. Had I known that I would have had to wait 3 weeks for the fabric to arrive (given it said 5-6 days) I would have ordered from another source. Also when I e-mailed to inquire where the parcel had gotten to it took several days to receive a reply.
3.00
Fair

Great service, lovely material. Highly recommended.
5.00
Excellent

Took ages to receive my shipment.
The customer service did a mistake by sending my shipment to another customer, and didn't make it up for me by sending me a new shipment before receiving the old shipment back. So much time wasted..
2.00
Poor

myfabrics.co.uk replies: 11/10/2017
Dear customer, Thank you very much for your review. We are very sorry that you were having problems with your order, please accept our sincere apologies. We are happy that you have received your goods in the meantime. Sincerely yours, myfabrics.co.uk

Excellent quality fabrics.
5.00
Excellent

Overall good website, good delivery too. Package arrived prior to its deadline. All in all would use again.
5.00
Excellent

My fabric arrived this morning. Sooner than expected. I love it. Can't wait to make my coat. Thank you so much.
5.00
Excellent

The goods received are brilliant, but I am disappointed with the delivery arrangements. The email received from Myfabrics to enable me to track the order to make arrangements for delivery, kept erroring each time I tried to open it. This is not the first problem that I have had with the tracking service as my previous order was delivered before receiving the tracking email...
4.33
Good

Fabrics delivered promptly
5.00
Excellent

Exactly what you want from an online shopping experience
5.00
Excellent

Absolutely shocking customer service. I received an email to say my order was.accepted and then 10.days later after hearing nothing, I rang my fabrics, only to.be.told that my order has not yet been processed. My daughter has missed her sewing class twice now as.a result of this terrible customer service.
1.00
Very Poor

myfabrics.co.uk replies: 09/10/2017
Dear customer. Thank you very much for your review. We are very sorry about this delay, please accept our sincere apologies. According to your wishes, we cancelled and refunded your order. Sincerely yours, myfabrics.co.uk

Good prompt service
5.00
Excellent

Very good service
4.00
Good

Lovely selection of fabrics, poor customer service and very slow delivery of goods.
2.67
Fair

myfabrics.co.uk replies: 06/10/2017
Dear customer, Thank you for your review. We are very sorry for the delay. Please accept our sincere apologies. Sincerely yours, myfabrics.co.uk

Prompt delivery and excellent quality.
5.00
Excellent

No problems. Order went through fine and goods delivered in excellent condition. No complaints at all
5.00
Excellent

I’ve always had excellent service with myfabrics.
5.00
Excellent

Smooth and pleasant shopping experience. Very quick delivery again and awesome value. Will continue to shop here.
5.00
Excellent

Always quick delivery considering the distance and items of good quality
5.00
Excellent

myfabrics.co.uk customer reviews

myfabrics.co.uk

myfabrics.co.uk was certified by Trusted Shops on 08/07/2011.

Contact
Osterbrooksweg 35-45
22869 Schenefeld
Germany
Tel: +44 2033265482
(Mo-Fr: 8.30 - 16:00 h)
Fax: +49 (0) 40 771 880 61
support@myfabrics.co.uk
myfabrics.co.uk

Owner
fabfab GmbH
Osterbrooksweg 35-45
22869 Schenefeld
Germany
Trade register
Amtsgericht Pinneberg HRB 9847 PI
Authorized representative
Dr. Andreas Seifert
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with myfabrics.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.