Certificate for myfabrics.co.uk

No. X81C0637E8CD35B4D7FC6F71C77984796
 

Approved on
08/07/2011
Valid until
07/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for myfabrics.co.uk



Excellent

4.54/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 792 Trusted Shops reviews collected in the last 12 months.
In total, myfabrics.co.uk has already collected 4,710 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
22/02/2019
Date of order
15/02/2019
22/02/2019
It is the first time I have used 'My Fabrics" but I will be using them again.
5.00
Excellent

Date of publication
22/02/2019
Date of order
08/02/2019
22/02/2019
Great communication, dealt with problem fast, very pleasant, definitely recommend. Good fabrics, great patterns.
5.00
Excellent

Date of publication
22/02/2019
Date of order
14/02/2019
22/02/2019
Beautiful fabric with full care instructions on each piece Very pleased
5.00
Excellent

Date of publication
21/02/2019
Date of order
14/02/2019
21/02/2019
Prompt service. Lovely quality fabrics.
Thank you
5.00
Excellent

Date of publication
21/02/2019
Date of order
14/02/2019
21/02/2019
Fantastic communication with Kristina at customer service, very helpful, sorted out my problem very quickly, thank you.
5.00
Excellent

Date of publication
20/02/2019
Date of order
13/02/2019
20/02/2019
Very bad service. No have my order
1.50
Poor

myfabrics.co.uk replies: 21/02/2019
Dear customer, please do not make us reliable for your mistake of ordering with a wrong address. Your parcel was sent out to your registered address. Please contact DHL with the tracking number we gave you. Maybe they can help. If not, the parcel will come back to us and we will have a second chance to send it to the correct address or refund to you.

Date of publication
20/02/2019
Date of order
13/02/2019
20/02/2019
Fron choosing the fabric that I needed to order & the delivery service excellent.
5.00
Excellent

Date of publication
20/02/2019
Date of order
28/01/2019
20/02/2019
Delivery was extremely delayed Not happy about it
2.33
Poor

Date of publication
20/02/2019
Date of order
13/02/2019
20/02/2019
Love this shop. Beautiful fabrics, prompt delivery and we'll priced. What more do you need?
5.00
Excellent

Date of publication
19/02/2019
Date of order
10/02/2019
19/02/2019
Easy to use website: Excellent fabric descriptions which includes weight and care instructions: Fantastic range of quality fabrics and haberdashery: Fast dispatch.
5.00
Excellent

Date of publication
19/02/2019
Date of order
11/02/2019
19/02/2019
Great choice of fabrics at a reasonable price. My purchases arrived quickly and I am very pleased with them.
5.00
Excellent

Date of publication
19/02/2019
Date of order
11/02/2019
19/02/2019
High quality fabrics
3.67
Good

Date of publication
18/02/2019
Date of order
10/02/2019
18/02/2019
Once I received the samples and pattern very pleased, but took over 3 weeks for these to come without any information as to why there was a delay. Otherwise I do like this company - just disappointed on this occasion
3.00
Fair

Date of publication
18/02/2019
Date of order
10/02/2019
18/02/2019
Always good shopping.
5.00
Excellent

Date of publication
17/02/2019
Date of order
08/02/2019
17/02/2019
good quality fabric, arrived quickly
5.00
Excellent

Date of publication
17/02/2019
Date of order
05/02/2019
17/02/2019
I didn't receive my delivery but apparently someone did and forged my signature but customer services have been rubbish Never ever use them again
1.00
Very Poor

myfabrics.co.uk replies: 19/02/2019
Dear Dee, We wrote you an email and sended a CN18 Form attached to be able to find out the whereabouts of your parcel. Without your cooperation we will not be able to help you. DHL states that the parcel was delivered. This is the normal procedure. We could send a replacement or refund when we have answer from DHL. But for that we need the signed form from you.

Date of publication
17/02/2019
Date of order
10/02/2019
17/02/2019
Great product and great delivery time.
5.00
Excellent

Date of publication
17/02/2019
Date of order
09/02/2019
17/02/2019
The user friendly website design, information regarding fabric composition, gsm weight and care advice makes it so much easier to buy online. Fabric quality, huge range of stock, speed of dispatch and Trusted shop guarantee means this is always the first place I visit when I need anything to do with sewing.
5.00
Excellent

Date of publication
16/02/2019
Date of order
06/02/2019
16/02/2019
My fabric gas arrived with stains and mud all over the wrong side back
2.33
Poor

Date of publication
16/02/2019
Date of order
08/02/2019
16/02/2019
Lovely fabric, colours Gorgeous, customer service Brilliant my parcel arrived within 4 days. Will be visiting again soon.
5.00
Excellent

Date of publication
16/02/2019
Date of order
07/02/2019
16/02/2019
ordered WHITE- fabric is nice BUT colour is buttery ( not even off white) can't use for project
3.33
Fair

Date of publication
16/02/2019
Date of order
03/02/2019
16/02/2019
great no worries
5.00
Excellent

Date of publication
16/02/2019
Date of order
02/02/2019
16/02/2019
Items delivered on time. Fabric of a good quality. Communication superb.
5.00
Excellent

Date of publication
16/02/2019
Date of order
07/02/2019
16/02/2019
Fabric arrived very quickly. Quality food and material as expected. Thank you. Regards, Helen
5.00
Excellent

Date of publication
15/02/2019
Date of order
01/02/2019
15/02/2019
Needed the finishing touch for a Wedding Outfit and found the perfect fastenings at myfabrics - quality, price, despatch and design was A100 as was the Customer Service side of the business. Happy to recommend them and will use them again in the future.
5.00
Excellent

Date of publication
15/02/2019
Date of order
08/02/2019
15/02/2019
Such a great choice of material. Prompt delivery. And great customer service with a query I had.
5.00
Excellent

Date of publication
15/02/2019
Date of order
07/02/2019
15/02/2019
Prompt delivery of a lovely fabris
5.00
Excellent

Date of publication
15/02/2019
Date of order
31/01/2019
15/02/2019
Am so satisfied with the fabrics I will for sure order more. Thank you
5.00
Excellent

Date of publication
14/02/2019
Date of order
07/02/2019
14/02/2019
Great selection and speedy delivery. The only reason that I haven't given 5 stars for Customer Service is that I haven't had to use them so I have no opinion.
4.67
Excellent

Date of publication
14/02/2019
Date of order
07/02/2019
14/02/2019
Excellent
5.00
Excellent

Date of publication
14/02/2019
Date of order
29/01/2019
14/02/2019
As always the fabric is of the best quality. I eventually received my goods but only because when I went to track the parcel it informed me that I had been notified of it's drop of at a central point and that I had 5 days to pick it up.
Unfortunately this was not the case and I only managed to pick it up on the last day of the time scale.
However I have got it now and I am happily making it u
4.33
Good

Date of publication
12/02/2019
Date of order
03/02/2019
12/02/2019
Happy with item.Thank you
5.00
Excellent

Date of publication
12/02/2019
Date of order
05/02/2019
12/02/2019
Delivery was between the two times given so no waiting around. Very pleased with material. Would use this company again.
5.00
Excellent

Date of publication
12/02/2019
Date of order
29/01/2019
12/02/2019
Product as described and quick delivery.
5.00
Excellent

Date of publication
12/02/2019
Date of order
02/02/2019
12/02/2019
Really lovely selection of fabrics and a great service. I'm very happy and will be ordering more in future.
5.00
Excellent

Date of publication
11/02/2019
Date of order
04/02/2019
11/02/2019
Product arrived on time and as expected but perhaps a little over packaged, other than that, great service.
4.00
Good

Date of publication
11/02/2019
Date of order
03/02/2019
11/02/2019
Delighted with the three fabrics I purchased. Excellent quality. Quick and efficient service
5.00
Excellent

Date of publication
10/02/2019
Date of order
25/01/2019
10/02/2019
I had a problem with my address which was dealt with very well and quickly
5.00
Excellent

Date of publication
10/02/2019
Date of order
03/02/2019
10/02/2019
I was disappointed with the tiny, tiny piece of sample fabric. The fabric, although described as furnishing fabric was so thin as to be transparent For £3 I thought it was very poor.
2.00
Poor

Date of publication
09/02/2019
Date of order
02/02/2019
09/02/2019
Beautiful fabrics and prompt delivery.
5.00
Excellent

myfabrics.co.uk customer reviews

myfabrics.co.uk

myfabrics.co.uk was certified by Trusted Shops on 08/07/2011.

Contact
Osterbrooksweg 35-45
22869 Schenefeld
Germany
Tel: +44 2033265482
(Mo-Fr: 8.30 - 16:00 h)
Fax: +49 (0) 40 771 880 61
support@myfabrics.co.uk
myfabrics.co.uk
Owner
fabfab GmbH
Osterbrooksweg 35-45
22869 Schenefeld
Germany
Trade register
Amtsgericht Pinneberg HRB 9847 PI
Authorized representative
Dr. Andreas Seifert
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with myfabrics.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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