Review summary
Customers consistently praise the high quality and wide range of fabrics, highlighting the beautiful designs and unique patterns available. The website is noted for its ease of use, accurate photos, and helpful descriptions, which enhance the shopping experience. Customer service is generally viewed positively, with many appreciating the level of communication and support provided. However, delivery speed is a major concern, with many customers experiencing slow or lengthy shipping times, particularly due to international delivery. While some find the pricing fair, others feel that both the fabrics and shipping costs are expensive, especially for UK customers. Additionally, although packaging is usually satisfactory, a few customers have reported receiving damaged or poorly packed items, and there are occasional unresolved customer service issues.
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How Trusted Shops prevents fake reviewsReviewsmyfabrics.co.uk
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Verified
Reliable, wide choice, rarely disappoints!
Myfabrics has been my go-to fabric store for many years. It's not cheap but rarely disappoints. Wonderful detailed information on sewing and caring for fabrics, much valued! Prompt attention to order and not too long to wait for delivery!
I would appreciate a full range of Gutermann sew-all thread being available and perhaps recommended thread colours being suggested with fabric details. Colours can be hard to judge from online pictures (good as they are!)
Reply from myfabrics.co.uk
5 Thank you very much for your thoughtful and loyal feedback. It truly means a lot to us that we have been your go-to fabric store for many years and that you value the detailed information we provide on sewing and fabric care.
We appreciate your honest note regarding pricing and are glad to hear that we rarely disappoint and that you are satisfied with our order processing and delivery times.
Thank you as well for your helpful suggestions. A full range of Gütermann Sew-All thread and recommended matching thread colours alongside fabric details are excellent ideas—especially since colours can indeed be difficult to judge online. We will gladly pass this feedback on internally.
We truly appreciate your continued trust and support.
Verified
Very good quality fabrics and huge selection. The sample service is also very good.
The postage is a bit high due to shipping from Germany, but this is off set by being able to purchase fabrics in increments of a metre which enables you to purchase the exact amount needed.
Most websites force you to buy in full or half meters, which results in far too much wastage.
Reply from myfabrics.co.uk
Thank you very much for your detailed and positive feedback.
We’re delighted to hear that you’re happy with the quality of our fabrics, the wide selection, and the sample service. It’s especially nice to know that the option to order fabric in precise metre increments is helpful for your projects and helps reduce waste.
We understand that postage costs can feel a bit high when shipping from Germany, and we appreciate your balanced view. Your feedback is truly valuable to us.
Verified
I really love the quality of the fabric and again commend the team for providing helpful information on the manufacture and certification of the fabrics. The pictures and information are wonderfully accurate. The only things marking you down for me are :
(1) the discounts offered exclude so many fabrics that they are not really worth very much…please offer them at face value! eg 5% off jersey fabric should be all jersey fabrics, no exclusions, as it’s discouraging to get to the basket and find the discount code cannot be applied because it’s new fabric, or something else which disqualifies;
(2) delivery times and expense. I’m combining these because it seems obvious to me that the UK postage charge at checkout is much lower than the actual cost of shippping from Germany, where you are based, and so the fabrics themselves are priced very high per metre to compensate. If you are going to sell to a UK market, it would be great if you had a proper UK base. So saying, the fabrics themselves quality and provenance would probably mean I will pay more to get it.
Reply from myfabrics.co.uk
Thank you very much for your detailed and thoughtful feedback 😊
We’re delighted to hear that you love the fabric quality and that the information on manufacture, certification, and product images meets your expectations. At the same time, we appreciate you taking the time to share your concerns regarding discounts and delivery costs. Your feedback is very valuable to us and will be passed on internally, as it helps us review and improve our offers and services. Thank you for your openness and for recognising the quality and provenance of our fabrics.
Verified
When I first started to use My Fabrics their courier could never find me, so I stopped using them. I decided to use them again on a small piece of fabric. This time they have changed their courier and use Royal Mail in UK who always deliver. The fabric arrived in the allotted time scale. So I am using them again.
Reply from myfabrics.co.uk
Thank you very much for your feedback 😊
We’re really pleased to hear that your recent delivery went smoothly and arrived within the expected timeframe. Thank you for giving us another chance, and we’re glad that the current delivery solution worked well for you. We hope you continue to enjoy ordering from us and your fabrics bring you lots of creative joy.
Verified
took a while to arrive, I hadn't realised from the webiste that it was coming from Germany. Quite pricey but good quality fabric.
Reply from myfabrics.co.uk
Thank you for your feedback.
We understand that the delivery time may have been longer than expected if it wasn’t clear that the parcel was being shipped from Germany. We appreciate you pointing that out.
We’re pleased to hear that you’re happy with the quality of the fabric, even if the price felt a bit high. Your feedback is very valuable to us.
Verified
Excellent product and service.
I was notified - as requested - as soon as my fabric came back into stock; it was easy to place my order; it didn't take as long as I was expecting for my order to arrive; and the fabric is beautiful. I can't ask for anything else from myfabrics.
Reply from myfabrics.co.uk
Thank you very much for your great review! We are delighted that you are completely satisfied with us. Your positive feedback motivates us to continue offering the best possible service.
Verified
Picture and description of fabrics is true
Time from order to delivery on point
Quality not a disappointment, so all good
Reply from myfabrics.co.uk
Thank you very much for your feedback 😊
We’re happy to hear that the pictures and descriptions were accurate, the delivery was on time, and the quality met your expectations. Enjoy your fabrics!
Verified
Excellent fabrics and service
I have stopped buying things online delivered from anywhere else other than direct from UK as is a minefield, but MyFabrics have restored my faith. Excellent service and high levels of very good communications. My samples and fabric have arrived as promised and are excellent quality. Thank you.
Reply from myfabrics.co.uk
Thank you very much for your review. We are delighted that you are satisfied with both our service and the quality of the fabrics. It is great to hear that our communication and reliability have met your expectations. We truly appreciate your trust and look forward to welcoming you again soon.
Verified
Christmas fabrics
So many fabrics to choose; I love all the fabrics I get from you.
In the middle of making my Christmas jumpers. The first one looks amazing, it will be so cozy.
Reply from myfabrics.co.uk
Thank you very much for your lovely feedback 😊
We’re delighted to hear that you enjoy the wide choice of fabrics and love the ones you’ve received. It’s wonderful to know your Christmas jumper is already turning out amazing and cozy. We wish you lots of joy with your projects!
Verified
Wonderful fabrics quick delivery
Considering from Germany
Brilliant quality
Reply from myfabrics.co.uk
Thank you very much for your wonderful feedback.
We’re delighted to hear that you’re happy with the quality of the fabrics and the quick delivery – especially considering the shipment from Germany.
We truly appreciate your kind words.
Verified
Beautiful fabrics. Easy to use website. Rest that you can order samples of fabric. Quick delivery too.
Reply from myfabrics.co.uk
Thank you very much for your feedback 😊
We’re delighted to hear that you love the beautiful fabrics, find the website easy to use and appreciate the option to order fabric samples. It’s great to know the delivery was quick as well. Enjoy your fabrics!
Verified
Good quality fabric. Just right for what I had in mind. Good degree of stretch but very soft.
Worth knowing up front the delivery can take a few days as it is shipped from abroad.
Reply from myfabrics.co.uk
Thank you very much for your review. We are pleased that the fabric quality were just what you had in mind and that you are happy with your purchase. We also appreciate your understanding regarding delivery from abroad.
Verified
Fabrics are wonderful quality and the prices are fair. There’s an amazing range and choice available too
Reply from myfabrics.co.uk
Thank you very much for your feedback 😊
We’re delighted to hear that you’re happy with the wonderful fabric quality, fair prices and the wide range of choice. Enjoy your fabrics!
Verified
The fabric I ordered is lovely.The delivery took longer and the package was damaged but the fabric was OK.
Reply from myfabrics.co.uk
Thank you very much for your feedback 😊
We’re pleased to hear that you love the fabric and that it arrived in good condition. At the same time, we’re sorry that the delivery took longer than expected and that the package was damaged. Thank you for letting us know – we will take this feedback on board to help improve our processes.
Verified
Fabrics are always great quality. Good photos on website, colour representation is excellent
Reply from myfabrics.co.uk
Thank you very much for your feedback 😊
We’re glad to hear that everything was exactly as described. Enjoy your order!
Verified
Great selection and prices
Many fabrics to choose from at a range of price points. I have found every purchase to match the photos and the description - have not been disappointed.
Reply from myfabrics.co.uk
Thank you very much for your great review! We are delighted that you are completely satisfied with us. Your positive feedback motivates us to continue offering the best possible service.
Verified
Great fabrics, good delivery.
Can you increase the amount spending to ship to the Uk.
Reply from myfabrics.co.uk
Thank you very much for your feedback 😊
We’re pleased to hear that you’re happy with the fabrics and the delivery. Thank you as well for your suggestion regarding the shipping threshold for the UK. We appreciate your input and will gladly pass it on internally.
Verified
Lovely selection and very happy to be able to fabric in the same pattern I bought 2 years ago - which I love.
Half Panama - Botanic!
Good service
Reply from myfabrics.co.uk
Thank you very much for your review. We are delighted that you found the same fabric pattern again after two years and that you are so happy with it. It is wonderful to hear that you continue to enjoy our selection.
Verified
Top quality fabric every time I order. I'm so pleased with the fabric I have bought and with the trousers I've made. I've used gaberdine and needle cord both with stretch.
Reply from myfabrics.co.uk
Thank you very much for your review. We are delighted that you are so pleased with the fabrics and that your sewing projects have turned out well. It is wonderful to hear that you are happy with both the quality and the variety of the materials. We look forward to supporting your next creations.
Verified
Although action and delivery take a little longer to north of Scotland, I am very pleased with the quality of fabric. I am always made aware of the parcel's onward journey and status.
Reply from myfabrics.co.uk
Thank you very much for your great review! We are delighted that you are completely satisfied with us – thank you very much for your patience regarding the longer delivery time. We understand very well how long it can feel when you are eagerly awaiting a fabric delivery.
Your positive feedback motivates us to continue offering the best possible service.
